Regency at Troy
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 149 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (26 vs median 8.0)
Below average in MI · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average
What this means for your family
While the facility is physically beautiful and offers excellent physical therapy, the consistent reports of severe understaffing and neglect are critical red flags. If you choose this facility, you must be prepared to visit daily to advocate for your loved one's basic needs, as response times for call lights and medication management are frequently cited as inadequate.
Google Reviews
Google Reviews
149 reviews on Google“Regency at Troy is a modern, visually appealing facility that receives high praise for its physical therapy department and clean, hotel-like environment. However, there is a significant pattern of reports regarding severe understaffing, leading to long delays in responding to call lights, missed medications, and poor hygiene care for residents. While some families report excellent experiences with specific staff members, others describe a lack of basic care and communication that has resulted in serious health complications for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy
- Professional and helpful admissions team
- Some dedicated and compassionate individual nursing staff
Concerns
- Severe understaffing leading to long wait times for call lights (mentioned by 14 reviewers)
- Poor hygiene and neglect (soiled diapers/bedding, bed sores) (mentioned by 8 reviewers)
- Medication errors or significant delays in administration (mentioned by 6 reviewers)
- Unprofessional, rude, or dismissive staff attitude (mentioned by 7 reviewers)
- Lack of communication with family regarding medical status or falls (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 149 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these rehabilitation services into a resident's daily routine?
- 2Given the importance of timely care, what is your current protocol for responding to call lights, and how do you ensure residents are attended to promptly?
- 3Could you walk me through your process for medication management and how you ensure accuracy and consistency for residents with complex needs?
- 4I see that you are very active in responding to feedback online; how do you maintain consistent communication with families regarding a loved one's health status or any changes in their condition?
- 5What specific steps is the facility taking to improve hygiene standards and prevent complications like bed sores, especially given the recent focus on these areas?
- 6How do you foster a supportive and professional culture among your nursing staff to ensure that every resident feels treated with kindness and respect?
Personalized based on this facility's data
Key Review Excerpts
“The nursing care was wonderful, all the staff was caring and helpful. Food was great as were activities. My aunt had a great stay here. The only issue we ran into was therapy wasn’t great about communicating with family.”
“The hip fracture recovery is great (PT did their job), but the sores he sustained due to poor care while at this faculty is unacceptable. Not to mention being left on a bedpan for 2 hours.”
“The staff is caring, friendly and professional but obviously they don't have enough help. Just received a call from my mom she does in-house dialysis and they're about two hours late taking her there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 26 complaint-triggered deficiencies out of 38 total, indicating families have repeatedly filed reports about care issues. The most recurring problems involve basic care delivery, medication management, and infection control, with these issues persisting across multiple surveys despite corrections. While all deficiencies show correction dates, the repeated nature of complaints suggests ongoing quality concerns that warrant careful evaluation during any visit.
Mar 18, 2026Complaint8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 2, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nov 20, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 21, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 15, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 27, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Payment Denial
May 15, 2025
3-day denial
Ownership & Operations
Who Operates This Facility
Regency at Troy
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 59 of 84
Ownership & Management
Owners
Mohammad a Qazi Living Trust Dated 09/26/97
Owner · Organization
Qazi, Mohammad
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
149 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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