American House Troy
Families consistently rate this highly — reviewers highlight warm, welcoming administrative and admissions staff. Schedule a visit to confirm the fit.
based on 41 Google reviews
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What this means for your family
American House Troy is an excellent choice for seniors seeking a vibrant social community and pet-friendly living. However, families should be aware of ongoing complaints regarding the dining program; we recommend visiting during a mealtime to sample the food and asking management directly about their plans to address nutritional variety and service consistency.
Google Reviews
Google Reviews
41 reviews on Google“American House Troy is generally well-regarded for its active social environment, pet-friendly policies, and helpful administrative staff, particularly in the admissions process. However, families have raised recurring concerns regarding the quality and nutritional value of the dining program, as well as occasional inconsistencies in staffing levels that impact meal service.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming administrative and admissions staff
- Active and engaging social calendar
- Pet-friendly environment
- Clean and well-maintained facilities
Concerns
- Poor quality and nutritional value of meals (mentioned by 3 reviewers)
- Staffing shortages impacting meal delivery and service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very responsive to feedback online; how do you incorporate family suggestions into your daily operations?
- 2With such a vibrant social calendar, what are some of the most popular activities or clubs that residents are currently participating in?
- 3We understand that dining is a major part of community life; what steps are you taking to enhance the variety and nutritional quality of the meal service?
- 4How are you currently managing staffing levels to ensure that residents receive timely assistance during meal times and throughout the day?
- 5Since you are a pet-friendly community, what is the process for integrating a resident's pet into the facility, and are there specific designated areas for them?
- 6How does your nursing team handle medical emergencies or urgent health changes, especially during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“Lois was so fantastic! She calmed our reservations about mom being in a home with many people. It is exactly what she needed, she needed companionship, she's a totally different person!”
“My father lives at the American House in Troy, Michigan and these are the types of meals they have been serving. Do they really think this is acceptable? For what these people pay to live there this should never happen.”
“The staff at American House Troy have been wonderful. The administration staff has helped to make our adjustment easy as possible. Maintenance has been very helpful.”
Ownership & Operations
Who Operates This Facility
Ah Troy Subtenant, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit americanhouse.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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