Royal Oak House
Limited public data on Royal Oak House. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 28 Google reviews
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What this means for your family
This facility offers excellent dining and a very caring staff that many families find comforting. However, you must investigate their medication administration protocols and responsiveness to call lights, as recent reviews highlight serious lapses in medical oversight and communication.
Google Reviews
Google Reviews
28 reviews on Google“Families often praise the facility for its compassionate, kind, and attentive staff who treat residents with dignity. However, there are serious reports regarding medication errors, lack of responsiveness to call buttons, and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- High-quality, delicious food variety
- Smooth transition process for new residents
- Clean and well-maintained environment
Concerns
- Medication management errors
- Unresponsive staff to call buttons
- Poor communication from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the quality and variety of the meals here; could you tell us more about how the menu is planned?
- 2Since we want to ensure a smooth transition for our loved one, what kind of support do you provide during the first few weeks of moving in?
- 3How does the nursing team manage daily medication schedules to ensure everything is administered accurately and on time?
- 4What is the protocol for responding to call buttons, especially during the night or when the facility is busy?
- 5How does the management team keep families updated on any changes in a resident's health or well-being?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“My dad has been a resident at Royal Oak House for two years. I am very grateful he is living at a place where the staff really care about him and know him.”
“Staff almost always ignored the call button, they made a medication "mistake" that had my mom on an antipsychotic medication for a month before i caught the error, (the state cited them for a violation for this), laundry wasn't done, wounds were not tended to, and I ended up removing her from the facility when the double pneumonia she had developed went unnoticed by the staff”
“We recently moved our brother to Royal Oak House for rehab purposes. The staff at this facility have been amazing! Attentive, caring, and well trained!”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding the documentation of resident hygiene (showers) and the privacy of medical records on computer screens. Additionally, past inspections noted safety risks regarding loose bed rails and outdated resident service plans.
Aug 18, 2025Complaint
Failure to provide documentation that residents were receiving showers twice per week; five residents had no documentation of showers/refusals in July, and ten residents were missing one or two dates of documentation.
Sep 7, 2023Routine
Resident service plans were not updated to accurately reflect the use of assistive devices and receipt of hospice services.
Bed rails on 11 resident beds were loose with gaps large enough to be considered an entrapment risk; physician orders and service plans did not reflect the use of these devices.
Medication records were left open on a computer atop a medication cart in the memory care unit, exposing protected health information of all memory care residents.
Mar 1, 2018OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Assured Senior Living Group, LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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