Mill Run Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 130 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 8.0)
- High staff turnover (69%)
- High RN turnover (73%)
Bottom 25% in OH · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
While Mill Run's rehabilitation therapy team is frequently praised for helping patients regain strength, the facility has a recurring pattern of serious neglect and communication failures. Before choosing this facility, families should conduct an in-person tour, specifically checking for cleanliness and responsiveness, and ask management how they address the documented issues regarding call-light wait times and family notification protocols.
Google Reviews
Google Reviews
130 reviews on Google“Mill Run Care Center receives highly polarized feedback, with some families praising the dedicated therapy team and friendly staff, while others report severe neglect and communication failures. While many residents and visitors highlight a clean environment and effective rehabilitation, a significant number of reviews describe critical issues including slow call-light response times, poor hygiene, and inconsistent care standards. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the serious safety and neglect concerns raised by others.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Friendly and engaging activity staff
- Helpful admissions and social work departments
Concerns
- Slow or ignored call lights leading to long wait times for assistance (mentioned by 9 reviewers)
- Poor hygiene, including reports of urine-soaked floors and unchanged bedding (mentioned by 7 reviewers)
- Inadequate communication with families regarding patient status and medical changes (mentioned by 6 reviewers)
- Staff rudeness, unprofessionalism, or abusive behavior (mentioned by 5 reviewers)
- Understaffing, particularly on weekends and night shifts (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 132 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times, what is your current protocol for ensuring call lights are answered promptly, especially during weekend and night shifts?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those therapy goals into the daily care routine to ensure consistency?
- 3What specific steps are you taking to improve the frequency and quality of communication with families regarding changes in a resident's medical status or care plan?
- 4Could you walk me through your facility's daily cleaning and laundry schedule to ensure that resident rooms and common areas remain consistently hygienic and comfortable?
- 5How do you monitor and support staff interactions to ensure that every resident receives the compassionate, professional, and respectful care they deserve?
- 6I see that your team actively responds to feedback online; how do you use that input to make tangible improvements to the daily experience of your residents?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists and occupational therapists have been dedicated and consistent in their efforts to help him. Cindy and Cambria have been especially helpful.”
“My father, who has Parkinson’s and dementia was left wet all night with no clothes, sheets, or blanket last night - his first night there. The nurse assigned to him neglected him and did not help him get dressed or change him.”
“The facility is clean, welcoming, and full of positive energy. The therapy team is knowledgeable and encouraging, helping residents regain strength and confidence during their rehab journey.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints about pressure ulcer care, daily living assistance, foot care, and medication management. Recurring issues span care planning, medication management, and daily living assistance, appearing across multiple surveys from 2021 to 2025, suggesting persistent problems despite corrections. While all deficiencies show correction dates, the repeated nature of core care issues and family complaints warrant careful consideration during visits.
Sep 10, 2025Routine20
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nursing and Physician Services Deficiencies
Ensure that paid feeding assistants have the training they need.
Sep 10, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 27, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Apr 24, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 6, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
May 4, 2023Routine12
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Sep 10, 2025
$91,350
Ownership & Operations
Who Operates This Facility
Mill Run Care Center
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 29 of 37
Ownership & Management
Owners
Om Holdco 2 LLC
Owner · Organization
Optalis Lp Investors 2 LLC
Owner (parent company) · Organization
Optum Management Solutions. INC
Owner (parent company) · Organization
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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