Trueman Pointe Care Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
The facility offers a modern environment and effective therapy services, which are great for recovery. However, the recurring inability to reach staff by phone is a major red flag; I recommend visiting in person to assess communication and ensuring you have a direct contact person for discharge planning.
Google Reviews
Google Reviews
28 reviews on Google“Trueman Pointe Care Center receives polarized feedback, with many reviewers praising the recent renovations and the effectiveness of the therapy department. However, there is a recurring and significant pattern of frustration regarding poor phone communication and administrative unresponsiveness. While some families report exceptional care and a dedicated staff, others have raised serious concerns about discharge planning and unprofessional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Modern, renovated facility
- Dedicated and caring nursing staff
- Private rooms available
Concerns
- Consistently poor phone communication and unresponsive staff (mentioned by 4 reviewers)
- Understaffing or overworked aides (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's modern renovations, what specific features or amenities in the private rooms do residents seem to enjoy the most?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how are these sessions integrated into a resident's daily schedule?
- 3Communication is very important to our family; what is the best way to stay in touch with the nursing team to ensure we receive timely updates about our loved one's care?
- 4With the current staffing levels, how does the team prioritize resident needs to ensure that everyone receives consistent attention throughout the day and evening?
- 5How does the facility handle medical emergencies or urgent health changes during the night when administrative staff may be off-site?
- 6What kind of social activities or engagement programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff is friendly, knowledgeable, and caring. Call lights were answered promptly every-time and all his needs were met. The food is hot and very good!”
“Most concerning is he discharged the patient without having home health care set up. Given the criticality of this requirement, it's clear the concern for patient care is non-existent.”
“Trueman Pointe just got a brand new renovation and it looks spectacular. Looks like a brand new facility. Besides the renovation the care has improved tremendously since the new ownership.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Trueman Pointe Care Center shows a concerning pattern of recurring fire safety system failures across multiple surveys, with sprinkler and alarm system deficiencies appearing repeatedly from 2019 through 2024. The facility also has issues with accident prevention, wound care, and medication management. Families have filed complaints that triggered inspections, including one related to pressure ulcer care, though most deficiencies appear to be corrected after identification.
Sep 18, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Aug 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 7, 2022Routine10
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 15, 2019Routine15
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & Operations
Who Operates This Facility
Trueman Pointe Care Center
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 42 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit trueman-pointe.net
Medicare data downloads
Original nursing home datasets
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