Mayfair Village Nursing Care C
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 94 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (19 vs median 8.0)
- High RN turnover (67%)
Bottom 25% in OH · Meets national RN staffing standard · Above average staffing · Worst in LIFE CARE CENTERS OF AMERICA chain · No penalties on record
What this means for your family
Mayfair Village offers an excellent rehabilitation program that has helped many residents regain strength, but the facility has a history of serious care inconsistencies. When touring, ask specifically about the nurse-to-patient ratio during night shifts and weekends, and observe how quickly staff respond to call lights. We strongly recommend checking the facility's recent state inspection reports to verify the claims of neglect mentioned by multiple families.
Google Reviews
Google Reviews
94 reviews on Google“Mayfair Village Nursing Care Center receives polarized feedback, with many families praising the rehabilitation therapy team and specific staff members for their dedication and warmth. However, a significant number of reviewers report serious concerns regarding neglect, hygiene issues, and inconsistent staffing levels, particularly during nights and weekends. Prospective families should weigh the strong therapy outcomes against these recurring reports of inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and therapy department
- Friendly and attentive individual staff members
- Clean and well-maintained facility environment
- Proactive admissions and administrative support
Concerns
- Neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 6 reviewers)
- Inconsistent or slow response times, especially at night/weekends (mentioned by 5 reviewers)
- Medication management errors (mentioned by 4 reviewers)
- Rude or dismissive staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on facility cleanliness in your internal reviews, what specific protocols do you have in place to ensure linens are changed promptly and residents receive consistent assistance with daily hygiene?
- 2I noticed that medication management is a high priority for our family; could you walk us through your current system for preventing errors and ensuring residents receive the correct dosages on time?
- 3Since staffing levels can fluctuate, what is your plan for maintaining consistent care quality and response times during night and weekend shifts?
- 4I see that your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations and staff training?
- 5With your rehabilitation department being a noted strength, how do you integrate those therapy services into the daily routine of long-term residents to keep them active and engaged?
- 6How does your nursing team communicate with families when there is a change in a resident's health status or an urgent medical situation, especially outside of standard business hours?
Personalized based on this facility's data
Key Review Excerpts
“The rehab staff has ways to encourage patients and keep them progressing, and are a delight. Her stay there was a huge success. Her room was mopped, trash emptied and sink and bathroom cleaned multiple times a day.”
“I wish I could give negative stars. This place is terrible. I was there the beginning of May 2021 and they were so disorganized and incompetent. In my stay there I had a wound vac on my foot, turned off, for 18 hours.”
“My mother was here for less than a week. In that week they let her defecate on herself. Did not give her any of her medications. Resulting in her sugar to go very low.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mayfair Village has faced significant issues with families filing numerous complaints resulting in 33 deficiencies across quality of care, medication management, and safety concerns. Recurring problems include medication errors, inadequate daily living assistance, accident prevention failures, and care planning deficiencies that persist across multiple surveys from 2023-2025. While the facility reports correcting each violation, the pattern of repeated complaints about fundamental care areas suggests ongoing quality concerns that families should carefully evaluate before considering placement.
Apr 21, 2026Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 1, 2025Complaint3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 23, 2025Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 21, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 21, 2024Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Sep 4, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Mayfair Village Nursing Care C
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 190 of 194 (Worst)
Ownership & Management
Owners
Mayfair Medical Investors LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit mayfairvillagenursingcenter.com
Medicare data downloads
Original nursing home datasets
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