Darby Glenn Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 97 Google reviews
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What this means for your family
This facility has a strong reputation for its physical therapy and clinical training programs, which often results in a clean and active environment. However, families should be aware of recurring reports regarding slow response times to call lights and inconsistent staffing levels. We strongly recommend visiting during off-hours or weekends to observe how the facility manages care when staffing levels are lower.
Google Reviews
Google Reviews
97 reviews on Google“Darby Glenn Nursing and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the therapy department and recent facility improvements, while others report severe neglect and staffing shortages. Families frequently cite concerns regarding slow response times to call lights, poor hygiene, and inconsistent communication from management. While some visitors describe a welcoming, clean environment, others warn of significant lapses in basic patient care and safety protocols.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained facility environment
- Supportive and professional clinical training environment
- Engaging activities and social programs for residents
Concerns
- Slow or non-existent response to nurse call lights (mentioned by 6 reviewers)
- Poor hygiene and neglect of basic needs (soiled bedding/clothing) (mentioned by 5 reviewers)
- Understaffing leading to overworked employees (mentioned by 4 reviewers)
- Inconsistent or poor quality of food (mentioned by 3 reviewers)
- Theft or loss of resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you ensure that residents receive consistent support for their daily hygiene and personal care needs throughout the day?
- 2I noticed the staffing rating is lower than other metrics; could you walk me through your current process for monitoring and responding to nurse call lights to ensure residents aren't left waiting?
- 3Since your therapy programs are highly regarded, how do you integrate those active sessions with the daily social and recreational activities to keep residents engaged?
- 4What steps does the facility take to ensure that personal belongings are tracked and protected, especially during transitions between therapy sessions and the resident's room?
- 5Regarding the dining experience, what measures are in place to ensure that meals are served at the right temperature and that dietary preferences are consistently met?
- 6How does your nursing team coordinate with the clinical staff to ensure medication management is accurate and communicated clearly to family members?
Personalized based on this facility's data
Key Review Excerpts
“Darby Glenn recently provided my 87 year old mother with the best rehab experience she has ever had. I cannot stress enough how worry free her stay was.”
“My mom has been here for almost 3 years and I have nothing but positive things to say about the staff and management. The aides are very attentive and timely, the nurses are kind and compassionate.”
“They left my mother sit in soiled diapers and she developed a STAGE 4 pressure ulcer that got infected and needed surgery.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple areas, with families filing 7 complaint-triggered reports over the review period. Medication management has been the most persistent issue, appearing in both routine inspections and family complaints from 2019 through 2024. Care planning and electrical/fire safety systems also show repeated deficiencies. While the facility corrects cited problems, the pattern of recurring violations in medication safety and care planning suggests ongoing quality concerns families should investigate carefully.
Jan 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 25, 2024Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Apr 29, 2024Complaint4
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 25, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 22, 2023Complaint2
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 11, 2022Routine15
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Darby Glenn Nursing and Rehabilitation Center
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 26 of 60 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit darby-glenn.net
Medicare data downloads
Original nursing home datasets
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