Norwich Springs Health Campus
Strong Medicare quality ratings; families often praise engaging activities and social events. Still worth an in-person visit.
based on 72 Google reviews
Watch Norwich Springs Health Campus
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility offers excellent therapy and engaging social activities, the recurring reports of neglect and staffing shortages are deeply concerning. If you choose this facility, we strongly recommend unannounced visits at different times of the day to monitor hygiene and response times, and to verify that your loved one's specific care plan is being followed.
Google Reviews
Google Reviews
72 reviews on Google“Norwich Springs Health Campus receives highly polarized feedback, with many families praising the facility's modern appearance, engaging activities, and specific staff members, while others report severe neglect, understaffing, and poor hygiene. While some residents experience successful rehabilitation and compassionate care, multiple families have documented distressing incidents involving soiled bedding, delayed response times, and inadequate care for residents with dementia. Prospective families should be aware of the significant inconsistency in care quality reported across different units.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social events
- Modern, clean facility aesthetics
- Effective physical and occupational therapy
- Specific, highly-praised individual staff members
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 9 reviewers)
- Poor hygiene and failure to change soiled linens/clothing (mentioned by 6 reviewers)
- Inadequate care and communication for memory care/dementia residents (mentioned by 5 reviewers)
- Failure to follow medical/discharge instructions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active social calendar; could you walk me through how you ensure residents are consistently engaged and supported during these daily activities?
- 2Given that you have 54 residents, how do you manage staffing levels throughout the day and night to ensure that call lights and immediate needs are addressed promptly?
- 3I see that you are very active in responding to feedback online; how do you incorporate that family input into your daily care routines and communication processes?
- 4Could you explain your current protocols for laundry and housekeeping to ensure that residents' personal items and linens are kept clean and refreshed on a consistent schedule?
- 5For residents in memory care, what specific training and communication strategies do your staff use to ensure they feel safe and well-supported throughout the day?
- 6How do you coordinate with medical teams to ensure that discharge instructions and medication management plans are followed precisely once a resident transitions into your care?
Personalized based on this facility's data
Key Review Excerpts
“The staff are the most caring people you can ask for. The nursing staff, Physical Therapy and Occupational Therapy are phenomenal! When I would push my button, someone would come promptly to help me.”
“Mother had the same clothes on for 24 hours. Medication was not given as discharge papers noted by physician. Mother had to wait over an hour to have someone help her get to the bathroom.”
“Michelle and the rest of the staff do a nice job with caring for my mother. They love on her, do her hair and nails, and make sure she is a part of the Legacy Lane community.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Norwich Springs Health Campus has faced recurring issues with medication management, care planning, and infection control across multiple surveys, with families filing complaints about pressure ulcer care and daily living assistance. All 16 deficiencies have correction dates, suggesting the facility addresses problems when identified, though medication errors appeared in both 2023 and 2024 surveys indicating some persistent challenges.
Mar 30, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 30, 2024Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 6, 2023Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Norwich Springs Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 83 of 120
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit norwichspringshc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Darby Glenn Nursing and Rehabilitation Center
< 1 miNursing Home · Hilliard, OH
Mayfair Village Nursing Care C
2.4 miNursing Home · Columbus, OH
Friendship Village of Dublin
3.3 miNursing Home · Dublin, OH
Sapphire Rehabilitation and Care Center
3.9 miNursing Home · Columbus, OH
Dublin Post Acute
4.0 miNursing Home · Dublin, OH
The Convalarium of Dublin
4.3 miNursing Home · Dublin, OH