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On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 109 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare Special Focus status indicates a history of serious quality problems and heightened oversight. Review the latest inspection records, ask what corrective actions remain open, and visit in person before deciding.
Sapphire Rehabilitation and Care Center (formerly Arlington Court) receives highly polarized feedback, with recent reviews highlighting a stark divide between excellent, attentive care and reports of severe neglect. While many families praise the facility for its clean environment, responsive management, and effective physical therapy, a significant number of reviewers report issues with staff responsiveness, hygiene, and poor communication regarding medical status. Prospective families should be aware of these inconsistent experiences and conduct a thorough, in-person tour.
Quality Themes
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Concerns
Rating Trends
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Distribution · 116 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team is top-notch - professional, encouraging, and they really push him in the best way. The nurses are attentive and caring, always making sure he's comfortable.”
“The staff truly cares about their patients. Communication has been fantastic.”
“I requested her to turn her TV off ae I can't sleep. The supervisor said that I must compromise. I am 70 and exhausted. This has gone on for days. Further, they open mail and steal the contents.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Sapphire Rehabilitation has a concerning pattern of recurring deficiencies across multiple surveys, with families filing numerous complaints that triggered additional inspections. The most persistent issues involve medication management errors, food service and dietary problems, and environmental cleanliness and safety concerns. While the facility has corrected each cited deficiency, the recurring nature of problems in these core care areas, combined with the high volume of family complaints, suggests ongoing systemic challenges that families should carefully evaluate before choosing this facility.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Federal Penalties
Fine
Sep 11, 2025
$272,940
Payment Denial
Sep 11, 2025
75-day denial
Fine
May 12, 2025
$64,333
Payment Denial
May 12, 2025
18-day denial
Sapphire Rehabilitation and Care Center
for profit
David Oberlander
7 facilities nationwide
Chain avg rating: 1.4/5 · Rank 1 of 7 (Highest rating)
Owners
Sapphire Holdco LLC
Owner · Organization
Oberlander, David
Owner (parent company)
Wenger, Yehuda
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
109 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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