First Community Village Healthcare Ctr
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and grounds. Still worth an in-person visit.
based on 87 Google reviews

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What this means for your family
First Community Village offers an exceptional environment for independent living with beautiful amenities and a strong social culture. However, families considering the healthcare or rehab center should be aware of recurring reports of understaffing and inconsistent nursing care; we recommend visiting during off-hours and asking specifically about nurse-to-patient ratios.
Google Reviews
Google Reviews
87 reviews on Google“First Community Village is a large, multi-level senior living campus that receives high praise for its beautiful grounds, extensive amenities, and vibrant independent living community. However, the healthcare and rehabilitation center faces significant criticism regarding inconsistent nursing care, understaffing, and poor communication, with several families reporting concerns about neglect and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and grounds
- Extensive social activities and interest groups
- Strong rehabilitation therapy department
- Modern, clean independent living facilities
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 5 reviewers)
- Inconsistent or poor nursing care quality (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 3 reviewers)
- Issues with food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the variety of interest groups on campus, how do you help new residents integrate into these social activities to ensure they feel connected?
- 2I noticed the facility has a strong reputation for its rehabilitation therapy; how do you coordinate that care with the nursing staff to ensure consistency?
- 3What is your current process for keeping families updated on a resident’s health status, and who is the primary point of contact for these inquiries?
- 4With the current staffing levels, what steps are you taking to ensure that residents receive timely assistance when they use their call lights?
- 5How do you monitor and maintain the quality and temperature of meals to ensure they meet the residents' expectations?
- 6In the event of a medical emergency, what is your protocol for notifying family members, and how quickly can we expect an update?
Personalized based on this facility's data
Key Review Excerpts
“The PT staff was fantastic, however the nursing staff was understaffed, inconsistent and at times negligible.”
“The food could be better and warmer. I don't recommend waking patients at 6.30am to serve cold eggs. Common sense should always prevail over getting the job done.”
“My Mother has not had therapy for 2 days. The therapy not good. She was not out of bed today. She will not eat the food. She's needs to lost so much weight. The staff testy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing concerns across multiple care areas, with families filing complaints about pain management and meal service issues. The most recurring problems involve fire safety systems, pain management, and medication management, with pain management deficiencies appearing in three separate surveys from 2023-2025. While the facility corrects identified issues, the pattern of repeat deficiencies in critical care areas suggests persistent operational challenges that families should discuss during visits.
Jun 23, 2025Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Apr 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jul 24, 2023Routine23
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jul 24, 2023Complaint1
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Mar 5, 2020Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Jun 23, 2025
$17,345
Ownership & Operations
Who Operates This Facility
First Community Village Healthcare Ctr
nonprofit
Ownership & Management
Owners
Fcv Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit nationalchurchresidences.org
Medicare data downloads
Original nursing home datasets
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