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Nursing HomeMedicaid

Mill Brook Rehabilitation and Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

100 Amity Street, Fall River, MA 02721152 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 40 Google reviews

5
4
3
2
1
Mill Brook Rehabilitation and Healthcare Center Nursing Home in Fall River, MA — Street View
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What this means for your family

Mill Brook offers a clean environment with a highly regarded therapy team, making it a strong candidate for short-term rehab. However, if you are considering this facility for a loved one with dementia, please exercise caution and ask specifically about their fall prevention protocols and how they handle incident reporting.

Google Reviews

Google Reviews

40 reviews on Google
Mill Brook Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the cleanliness, professional rehab therapy, and friendly staff. However, significant concerns exist regarding the safety of dementia patients, specifically regarding fall prevention and administrative responsiveness to serious incidents.

Quality Themes

Tap a score for details
Food10.0Staff7.0Clean10.0Activities10.0Meds8.0Memory3.0Comms4.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Effective physical therapy team
  • Attentive and compassionate nursing staff
  • Helpful administrative support

Concerns

  • High fall risk and safety issues for dementia patients (mentioned by 2 reviewers)
  • Lack of administrative communication regarding incidents (mentioned by 2 reviewers)
  • Inattentive staff/slow response times to call bells (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.32025(22)4.42026(21)

Distribution · 43 analyzed

5
35
4
1
3
0
2
0
1
7

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that Mill Brook has 152 residents, what specific protocols are in place to ensure consistent monitoring and quick response times for call bells?
  • 2How does your team manage safety and fall prevention for residents who may be prone to wandering or have dementia-related needs?
  • 3What is your standard process for keeping families updated and informed when there is a change in a resident's health status or an unexpected incident?
  • 4Since the facility is highly regarded for its physical therapy team, how do you integrate those therapy goals into the daily life and activities of residents?
  • 5With a focus on improving communication, what is the best way for family members to reach administrative staff for updates or concerns?
  • 6How do you ensure that staffing levels remain sufficient to provide personalized care for each resident throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

My mother, who has dementia, was sent to Mill Brook Rehabilitation Center, where she fell twice under their care and suffered a broken leg and hip.

Memory care family member · 2025☆☆☆☆

My sister was there for rehab, and was nervous to go to a 'nursing home'. The staff quickly put her at ease, and were amazing! My sister was extremely impressed with the physical therapists, and felt that their knowledge dedication is what allowed her to become stronger and more independent.

Rehab patient's family · 2026★★★★★

My mom was recently at Mill Brook after a fall, and the care she received was incredible. The staff were attentive, compassionate, and made sure all her needs were met. Having Portuguese-speaking staff made a big difference and helped ease the language barrier.

Long-term resident's family · 2025★★★★★
Source: 40 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
3.37hrs
82%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility51.5%
Worse than Avg
Here
51.5%
US
93.4%
MA
92.4%
Bristol
92.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility41.4%
Worse than Avg
Here
41.4%
US
12.1%
MA
13.7%
Bristol
13.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.1%
Worse than Avg
Here
31.1%
US
19.4%
MA
21.4%
Bristol
24.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.4%
Better than Avg
Here
13.4%
US
14.4%
MA
16.9%
Bristol
20.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.8%
Mixed vs Avgs
Here
16.8%
US
15.4%
MA
21.3%
Bristol
17.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
15.3%
MA
16.4%
Bristol
18.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility60.0%
Worse than Avg
Here
60.0%
US
81.8%
MA
77.6%
Bristol
79.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.7%
Better than Avg
Here
79.7%
US
79.7%
MA
77.7%
Bristol
74.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
MA
1.3%
Bristol
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (8.9)
2 complaint-triggered

Mill Brook Rehabilitation and Healthcare Center shows a concerning pattern with 56 deficiencies across five surveys, including families filing complaints about abuse and neglect prevention. The facility has persistent problems in medication management, food safety and nutrition, and care planning that recur across multiple surveys from 2023 through 2025. While all deficiencies show correction dates, the repeated issues in core care areas suggest ongoing operational challenges that families should carefully consider.

Aug 28, 2025Routine
5
0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 17, 2024Routine
17
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0761Minimal · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0800Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

Sep 11, 2023Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Jul 5, 2023Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Mar 2, 2023Routine
32
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0886Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0018Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0022Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0026Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0031Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0041Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mill Brook Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 56 of 80

Ownership & Management

Owners

Quinto Nexgen LLC

Owner · Organization

Skilled Venture LLC

Owner · Organization

Ukr Nexgen LLC

Owner · Organization

Nfr 2020 Irrv Tr

Owner (parent company) · Organization

Rsbrmk Holdings LLC

Owner (parent company) · Organization

Sk Nexgen Tr

Owner (parent company) · Organization

Tryko Nexgen Holdings LLC

Owner (parent company) · Organization

Uak 2020 Irrv Tr

Owner (parent company) · Organization

Yk Nexgen Tr

Owner (parent company) · Organization

Yr Nexgen Tr

Owner (parent company) · Organization

Flagler, Osher

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kahanow, Aviva

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Levovitz, Tzvi

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokeach, Fraide

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokowsky, Yitzchok

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Walker & Dunlop Multifamily INC5% or Greater Security InterestHarman, DinaManaging Control - Governing BodyStevens, JoelManaging Control - Governing BodyStoddard, JenniferManaging Control - Governing BodyViroja, YogeshManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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