Strong Medicare quality ratings; public reviewers often praise clean and well-maintained facility. Still worth an in-person visit.
based on 246 Google reviews

Email Milford Health and Rehabilitation Center to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Milford Health and Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: clean and well-maintained facility and highly effective physical and occupational therapy. Review the component ratings and current source records before deciding.
Milford Health and Rehabilitation Center receives overwhelmingly positive feedback for its clean, well-maintained environment and a highly professional, compassionate staff. Families frequently praise the physical and occupational therapy programs for their effectiveness in patient recovery. While the vast majority of reviews are glowing, a small number of critical reports highlight serious concerns regarding responsiveness to call lights, hygiene standards, and communication during medical emergencies.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 222 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My wife returned home from Milford Health and Rehabilitation a few days ago after spending a month there rehabilitating from extensive back surgery. The staff was friendly, helpful and professional. The rooms and hallways were clean. Surprisingly, the food was good. The PT department was exceptional.”
“I’m so grateful to the team at Milford Health and Rehab for the incredible care they’ve been providing to my dad. I had the chance to visit him yesterday during Derby Day, and it was heartwarming to see how much joy and comfort the staff brings to the residents.”
“The nurses, CNAs and all auxiliary staff went out of their way to make me feel comfortable. Everyone was very responsive to my call lights and I never needed to wait for anything.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Milford Health and Rehabilitation Center has faced recurring issues across multiple surveys, with families filing complaints that triggered inspections in 2024. The most frequent problems involve daily care assistance, communication with families about resident changes, and medication management. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing challenges with consistent quality oversight that families should carefully consider.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Milford Health and Rehabilitation Center
for profit
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 43 (Highest rating)
Owners
Marvin Ostreicher Family Trust 2012
Owner · Organization
Senga Trust
Owner · Organization
Susan Ostreicher Family Trust 2012
Owner · Organization
Zitter, Agnes
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
246 reviews from families & visitors
Official Website
Visit milfordrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Civita Care Center at West River
2.4 miNursing Home · Milford, CT
Civita Care Center at Milford
2.5 miNursing Home · Milford, CT
Orange Health Care Center
4.1 miNursing Home · Orange, CT
Apple Rehab West Haven
4.9 miNursing Home · West Haven, CT
Lord Chamberlain Nursing & Rehabilitation Center
5.0 miNursing Home · Stratford, CT
Lord Chamberlain Manor
5.0 miNursing Home · Stratford, CT