Milford Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 238 Google reviews
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What this means for your family
Milford Health and Rehabilitation Center is highly regarded for its clean environment and effective physical therapy programs, making it a strong candidate for post-surgical recovery. However, because several reviewers have raised serious concerns about call-light responsiveness and communication during medical emergencies, we strongly advise families to observe the floor during a visit and ask management specifically about their protocols for escalating patient concerns.
Google Reviews
Google Reviews
238 reviews on Google“Milford Health and Rehabilitation Center receives overwhelmingly positive feedback for its clean, well-maintained environment and a highly professional, compassionate staff. Families frequently praise the physical and occupational therapy programs for their effectiveness in patient recovery. While the vast majority of reviews are glowing, a small number of critical reports highlight serious concerns regarding responsiveness to call lights, hygiene standards, and communication during medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Highly effective physical and occupational therapy
- Warm, attentive, and professional nursing staff
- Welcoming and organized intake process
Concerns
- Slow response times to call lights and patient needs (mentioned by 4 reviewers)
- Inadequate hygiene and patient care (e.g., leaving patients in soiled linens) (mentioned by 2 reviewers)
- Poor communication regarding medical status or emergencies (mentioned by 3 reviewers)
- Staffing shortages and reports of overworked employees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility is currently rated 3/5 for staffing, how do you ensure that residents receive timely assistance when they use their call lights?
- 2I noticed some feedback regarding communication during medical updates; what is your standard process for keeping family members informed about changes in a resident's health status?
- 3With the facility's high ratings for physical and occupational therapy, how are these programs integrated into the daily routine for residents who need extra support?
- 4What specific protocols do you have in place to ensure consistent hygiene and comfort for residents throughout the day and night?
- 5I see that you engage with feedback online; how does the leadership team use family input to make improvements to the quality of care?
- 6What kind of daily social or recreational activities are available to help residents feel connected and engaged with the community here?
Personalized based on this facility's data
Key Review Excerpts
“My wife returned home from Milford Health and Rehabilitation a few days ago after spending a month there rehabilitating from extensive back surgery. The staff was friendly, helpful and professional. The rooms and hallways were clean. Surprisingly, the food was good. The PT department was exceptional.”
“I’m so grateful to the team at Milford Health and Rehab for the incredible care they’ve been providing to my dad. I had the chance to visit him yesterday during Derby Day, and it was heartwarming to see how much joy and comfort the staff brings to the residents.”
“The nurses, CNAs and all auxiliary staff went out of their way to make me feel comfortable. Everyone was very responsive to my call lights and I never needed to wait for anything.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Milford Health and Rehabilitation Center has faced recurring issues across multiple surveys, with families filing complaints that triggered inspections in 2024. The most frequent problems involve daily care assistance, communication with families about resident changes, and medication management. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing challenges with consistent quality oversight that families should carefully consider.
Feb 19, 2026Routine8
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 15, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 4, 2024Routine12
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 4, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 26, 2022Routine8
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Jul 11, 2019Routine5
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Milford Health and Rehabilitation Center
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 7 of 43 (Best)
Ownership & Management
Owners
Marvin Ostreicher Family Trust 2012
Owner · Organization
Senga Trust
Owner · Organization
Susan Ostreicher Family Trust 2012
Owner · Organization
Zitter, Agnes
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
238 reviews from families & visitors
Official Website
Visit milfordrehab.com
Medicare data downloads
Original nursing home datasets
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