Lord Chamberlain Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 454 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (19 vs median 12)
- High RN turnover (62%)
Below average in CT · Meets national RN staffing standard · Above recommended total nurse staffing · Best in RYDERS HEALTH MANAGEMENT chain · $14,069 in fines
What this means for your family
This facility is physically beautiful and offers excellent therapy services, making it a strong candidate for short-term rehab. However, families should be aware of consistent reports regarding slow response times and communication gaps; we strongly recommend visiting during off-hours and asking specifically about the nurse-to-patient ratio on the floor your loved one will occupy.
Google Reviews
Google Reviews
454 reviews on Google“Lord Chamberlain Manor receives polarized feedback, with many families praising the clean, well-maintained facility and specific staff members like Nurse Dottie. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times for call bells, and lapses in basic patient care, including medication management and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Highly praised physical and occupational therapy teams
- Specific nursing staff members noted for exceptional care
- Efficient and secure visitor check-in process
Concerns
- Chronic understaffing leading to slow response times (mentioned by 9 reviewers)
- Lapses in hygiene and basic patient care (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff/nurses (mentioned by 6 reviewers)
- Medication management and documentation errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 220 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to maintain mobility?
- 2With so many families praising the cleanliness and maintenance of the manor, what are your specific protocols for ensuring resident rooms and common areas stay hygienic?
- 3How does the nursing team manage medication administration and documentation to ensure everything is tracked accurately for each resident?
- 4What is the best way for family members to communicate with the nursing staff or reach a supervisor if we have a question about care during a visit?
- 5In the event of a medical emergency or a change in a resident's condition after hours, what is the immediate protocol for notifying the family?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The nursing, therapy and aides have all been very caring and helpful. I would recommend Lord Chamberlain.”
“My mom is 97 and waits 45 - 60 minutes for help to go to the bathroom causing accidents. Room is a mess alot.”
“I cannot say enough about his nurse Dottie! She is caring, compassionate, attentive, always there when my husband has a need and goes above and beyond his needs.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
2
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints recently triggering federal investigations, with concerning patterns in notification of families about resident incidents and care quality issues persisting through 2025. The facility shows recurring problems in resident rights (particularly family notification), care planning, and medication management across multiple years. While all deficiencies show correction dates, the repeated violations in core care areas and ongoing complaint-driven investigations suggest systemic challenges that warrant careful evaluation during any visit.
Sep 23, 2025Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 11, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 3, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 23, 2025Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Oct 25, 2024Routine17
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Aug 27, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Lord Chamberlain Manor
for profit
Chain Affiliation
Ryders Health Management
8 facilities nationwide
Chain avg rating: 1.6/5 · Rank 1 of 8 (Best)
Ownership & Management
Owners
Sbriglio, Martin
Owner
Sbriglio, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
454 reviews from families & visitors
Official Website
Visit lordchamberlain.net
Medicare data downloads
Original nursing home datasets
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