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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 478 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. The latest standard survey recorded 18 findings, above the CT average of 12.8. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Lord Chamberlain Manor receives polarized feedback, with many families praising the clean, well-maintained facility and specific staff members like Nurse Dottie. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times for call bells, and lapses in basic patient care, including medication management and hygiene.
Quality Themes
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Concerns
Rating Trends
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Distribution · 246 analyzed
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Key Review Excerpts
“The nursing, therapy and aides have all been very caring and helpful. I would recommend Lord Chamberlain.”
“My mom is 97 and waits 45 - 60 minutes for help to go to the bathroom causing accidents. Room is a mess alot.”
“I cannot say enough about his nurse Dottie! She is caring, compassionate, attentive, always there when my husband has a need and goes above and beyond his needs.”
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints recently triggering federal investigations, with concerning patterns in notification of families about resident incidents and care quality issues persisting through 2025. The facility shows recurring problems in resident rights (particularly family notification), care planning, and medication management across multiple years. While all deficiencies show correction dates, the repeated violations in core care areas and ongoing complaint-driven investigations suggest systemic challenges that warrant careful evaluation during any visit.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Federal Penalties
Fine
Aug 27, 2025
$14,069
Lord Chamberlain Manor
for profit
Ryders Health Management
8 facilities nationwide
Chain avg rating: 1.6/5 · Rank 1 of 8 (Highest rating)
Owners
Sbriglio, Martin
Owner
Sbriglio, Robert
Owner
Key personnel
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Medicare Care Compare
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Google Reviews
478 reviews from families & visitors
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Original nursing home datasets
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