See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Civita Care Center at Milford

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2028 Bridgeport Ave, Milford, CT 06460120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 111 Google reviews

5
4
3
2
1
Civita Care Center at Milford Nursing Home in Milford, CT — Street View
Street View

Watch Civita Care Center at Milford

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (25 vs median 12)
  • High RN turnover (61%)

Bottom 25% in CT · Below recommended RN staffing · Worst in CIVITA CARE CENTERS chain · $14,433 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some families report positive experiences with the rehabilitation team and specific staff members, the facility consistently faces critical feedback regarding cleanliness, odors, and communication lapses. If you are considering this facility, we strongly recommend visiting during off-hours to assess the environment yourself and asking for a direct plan on how they manage medication and family communication.

Google Reviews

Google Reviews

111 reviews on Google
Civita Care Center at Milford receives highly polarized feedback, with many families reporting significant concerns regarding facility cleanliness, persistent odors, and inconsistent communication from nursing and administrative staff. While some visitors praise individual staff members for their kindness and the rehabilitation team's efforts, others describe a chaotic environment with high staff turnover and inadequate oversight of patient health. Families should be aware that the facility's physical condition is frequently described as outdated and poorly maintained.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean1.0ActivitiesN/AMeds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Friendly and welcoming front desk staff
  • Dedicated rehabilitation therapy team
  • Some individual nurses and CNAs provide compassionate care
  • Responsive admissions and administrative leadership

Concerns

  • Persistent unpleasant odors and lack of cleanliness (mentioned by 12 reviewers)
  • Poor communication and difficulty reaching staff/management (mentioned by 11 reviewers)
  • Understaffing leading to slow response times for call lights (mentioned by 7 reviewers)
  • Medication management errors or delays (mentioned by 5 reviewers)
  • Outdated, noisy, and crowded room conditions (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(2)'20(5)'22(8)'24(9)'26(7)

Distribution · 94 analyzed

5
47
4
8
3
1
2
5
1
33

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding facility maintenance, what is your current plan for improving the cleanliness and overall environment of the resident rooms?
  • 2I noticed the facility has a dedicated rehabilitation team; how do they coordinate with the nursing staff to ensure consistent care throughout the day?
  • 3What specific protocols are in place to ensure that medication administration is accurate and that residents receive their doses on time?
  • 4When a resident uses their call light, what is the facility's target response time, and how do you ensure adequate staffing to meet those needs?
  • 5What is the best way for families to stay updated on their loved one's health status, and who is the primary point of contact if we have urgent questions?
  • 6How do you encourage social interaction and engagement among residents to ensure they feel connected and active during their stay?

Personalized based on this facility's data


Key Review Excerpts

My boyfriend is currently here for rehabilitation... It is extremely noisy up until roughly 9:30pm. The televisions are in competition with each other, there isn't any privacy, and the room itself reminds me of a makeshift military hospital during a war.

Rehab patient's partner · 2023★★★★

My Dad was at this facility in 2024 and was there to rehabilitate from many ailments from diabetes, he had 2 leg amputations and it was a rough recovery so they gave him great personal care for his wounds.

Long-term resident's family · 2025★★★★★

I was initially concerned by the low star rating, but my frequent visits revealed a different story. The facility, like many healthcare providers, appears to be facing staffing challenges, which can sometimes impact the environment. However, I was consistently impressed by the caring and dignified care my father received.

Long-term resident's family · 2025★★★★★
Source: 111 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
3.37hrs
82%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

12

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility37.6%
Worse than Avg
Here
37.6%
US
93.4%
CT
88.0%
South central ct
80.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility35.5%
Worse than Avg
Here
35.5%
US
15.3%
CT
17.4%
South central ct
18.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
12.1%
CT
19.7%
South central ct
24.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility30.2%
Worse than Avg
Here
30.2%
US
14.4%
CT
18.2%
South central ct
18.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility79.6%
Worse than Avg
Here
79.6%
US
95.5%
CT
93.5%
South central ct
90.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
15.4%
CT
17.8%
South central ct
20.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility30.4%
Worse than Avg
Here
30.4%
US
81.8%
CT
71.0%
South central ct
65.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.2%
Worse than Avg
Here
51.2%
US
79.7%
CT
69.7%
South central ct
69.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
CT
1.5%
South central ct
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

25deficiencies
1penalties
Well above state avg (12.8)
18 complaint-triggered
$14,433 in fines

Families have filed multiple reports triggering 18 complaint-based deficiencies, with recent cases involving abuse/neglect protections, pain management, and resident care quality. The facility shows persistent issues with care planning, safety hazards, medication management, and fire safety systems across multiple surveys from 2020-2025. While most deficiencies have correction plans, the recurring pattern of complaints and repeated violations in core care areas suggests ongoing quality concerns that families should carefully evaluate.

Dec 18, 2025Complaint
2
0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Nov 24, 2025Complaint
2
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Aug 19, 2025Complaint
2
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0658Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

May 28, 2025Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 26, 2025Complaint
2
0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0658Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Dec 18, 2024Routine
27
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0225Potential for harm · IsolatedResolved (past non-compliance)

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Aug 5, 2024

$14,433

Ownership & Operations

Who Operates This Facility

Owner / Operator

Civita Care Center at Milford

Organization Type

for profit

Chain Affiliation

Chain Name

Civita Care Centers

Chain Size

6 facilities nationwide

Chain avg rating: 1.8/5 · Rank 4 of 6 (Worst)

Ownership & Management

Owners

Ct6 Opco Holdco LLC

Owner · Organization

100%

Esnh LLC

Owner (parent company) · Organization

Jpnh LLC

Owner (parent company) · Organization

Pepper, Yehuda

Owner (parent company)

Schwarcz, Elliot

Owner (parent company)

Key personnel

2028 Bridgeport LLC5% or Greater Mortgage InterestSchwarcz, Elliot5% or Greater Mortgage InterestPepper, YehudaManaging Control - Governing BodyPepper, YehudaManagerRowland, CharlesManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call