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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 114 Google reviews
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Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Civita Care Center at Milford receives highly polarized feedback, with many families reporting significant concerns regarding facility cleanliness, persistent odors, and inconsistent communication from nursing and administrative staff. While some visitors praise individual staff members for their kindness and the rehabilitation team's efforts, others describe a chaotic environment with high staff turnover and inadequate oversight of patient health. Families should be aware that the facility's physical condition is frequently described as outdated and poorly maintained.
Quality Themes
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Concerns
Rating Trends
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Distribution · 98 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My Dad was at this facility in 2024 and was there to rehabilitate from many ailments from diabetes, he had 2 leg amputations and it was a rough recovery so they gave him great personal care for his wounds.”
“I was initially concerned by the low star rating, but my frequent visits revealed a different story. The facility, like many healthcare providers, appears to be facing staffing challenges, which can sometimes impact the environment. However, I was consistently impressed by the caring and dignified care my father received.”
“They have no compassion or understanding. No matter who you call they don't return call back. It's a med error waiting to happen with 4 people in a room.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
12
measures
1
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple reports triggering 18 complaint-based deficiencies, with recent cases involving abuse/neglect protections, pain management, and resident care quality. The facility shows persistent issues with care planning, safety hazards, medication management, and fire safety systems across multiple surveys from 2020-2025. While most deficiencies have correction plans, the recurring pattern of complaints and repeated violations in core care areas suggests ongoing quality concerns that families should carefully evaluate.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Aug 5, 2024
$14,433
Civita Care Center at Milford
for profit
Civita Care Centers
6 facilities nationwide
Chain avg rating: 1.8/5 · Rank 4 of 6 (Lowest rating)
Owners
Ct6 Opco Holdco LLC
Owner · Organization
Esnh LLC
Owner (parent company) · Organization
Jpnh LLC
Owner (parent company) · Organization
Pepper, Yehuda
Owner (parent company)
Schwarcz, Elliot
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit civitamilford.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
These are the 6 closest facilities in our data within 10 miles. Proximity does not mean they provide the same care type or have stronger quality signals, so compare each profile and verify services directly.
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Gardner Heights Health Care Center, INC
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