Civita Care Center at Milford
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 111 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (25 vs median 12)
- High RN turnover (61%)
Bottom 25% in CT · Below recommended RN staffing · Worst in CIVITA CARE CENTERS chain · $14,433 in fines · Abuse citation
What this means for your family
While some families report positive experiences with the rehabilitation team and specific staff members, the facility consistently faces critical feedback regarding cleanliness, odors, and communication lapses. If you are considering this facility, we strongly recommend visiting during off-hours to assess the environment yourself and asking for a direct plan on how they manage medication and family communication.
Google Reviews
Google Reviews
111 reviews on Google“Civita Care Center at Milford receives highly polarized feedback, with many families reporting significant concerns regarding facility cleanliness, persistent odors, and inconsistent communication from nursing and administrative staff. While some visitors praise individual staff members for their kindness and the rehabilitation team's efforts, others describe a chaotic environment with high staff turnover and inadequate oversight of patient health. Families should be aware that the facility's physical condition is frequently described as outdated and poorly maintained.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front desk staff
- Dedicated rehabilitation therapy team
- Some individual nurses and CNAs provide compassionate care
- Responsive admissions and administrative leadership
Concerns
- Persistent unpleasant odors and lack of cleanliness (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 11 reviewers)
- Understaffing leading to slow response times for call lights (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
- Outdated, noisy, and crowded room conditions (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what is your current plan for improving the cleanliness and overall environment of the resident rooms?
- 2I noticed the facility has a dedicated rehabilitation team; how do they coordinate with the nursing staff to ensure consistent care throughout the day?
- 3What specific protocols are in place to ensure that medication administration is accurate and that residents receive their doses on time?
- 4When a resident uses their call light, what is the facility's target response time, and how do you ensure adequate staffing to meet those needs?
- 5What is the best way for families to stay updated on their loved one's health status, and who is the primary point of contact if we have urgent questions?
- 6How do you encourage social interaction and engagement among residents to ensure they feel connected and active during their stay?
Personalized based on this facility's data
Key Review Excerpts
“My boyfriend is currently here for rehabilitation... It is extremely noisy up until roughly 9:30pm. The televisions are in competition with each other, there isn't any privacy, and the room itself reminds me of a makeshift military hospital during a war.”
“My Dad was at this facility in 2024 and was there to rehabilitate from many ailments from diabetes, he had 2 leg amputations and it was a rough recovery so they gave him great personal care for his wounds.”
“I was initially concerned by the low star rating, but my frequent visits revealed a different story. The facility, like many healthcare providers, appears to be facing staffing challenges, which can sometimes impact the environment. However, I was consistently impressed by the caring and dignified care my father received.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports triggering 18 complaint-based deficiencies, with recent cases involving abuse/neglect protections, pain management, and resident care quality. The facility shows persistent issues with care planning, safety hazards, medication management, and fire safety systems across multiple surveys from 2020-2025. While most deficiencies have correction plans, the recurring pattern of complaints and repeated violations in core care areas suggests ongoing quality concerns that families should carefully evaluate.
Dec 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Nov 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 19, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 26, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 18, 2024Routine27
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Aug 5, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Civita Care Center at Milford
for profit
Chain Affiliation
Civita Care Centers
6 facilities nationwide
Chain avg rating: 1.8/5 · Rank 4 of 6 (Worst)
Ownership & Management
Owners
Ct6 Opco Holdco LLC
Owner · Organization
Esnh LLC
Owner (parent company) · Organization
Jpnh LLC
Owner (parent company) · Organization
Pepper, Yehuda
Owner (parent company)
Schwarcz, Elliot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit civitamilford.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Civita Care Center at West River
1.6 miNursing Home · Milford, CT
Milford Health and Rehabilitation Center
2.5 miNursing Home · Milford, CT
Lord Chamberlain Manor
2.9 miNursing Home · Stratford, CT
Lord Chamberlain Nursing & Rehabilitation Center
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Masonicare at Bishop Wicke Health & Rehabilitation
4.8 miNursing Home · Shelton, CT
Gardner Heights Health Care Center, INC
5.0 miNursing Home · Shelton, CT