Lord Chamberlain Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 454 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (23 vs median 12)
Below average in CT · Critically understaffed (RN) · Low staff turnover (stable workforce) · Best in RYDERS HEALTH MANAGEMENT chain · $7,443 in fines
What this means for your family
This facility is visually impressive and maintains high standards for cleanliness, often providing a pleasant environment for visitors. However, because multiple families have reported significant delays in basic assistance and medication management, we strongly recommend that you visit at different times of day and ask specifically about their nurse-to-patient ratios on weekends and evenings.
Google Reviews
Google Reviews
454 reviews on Google“Lord Chamberlain Nursing & Rehabilitation Center receives polarized feedback, with many families praising the facility's cleanliness, aesthetic appeal, and the kindness of specific nursing and therapy staff. However, a significant number of reviewers report critical issues regarding understaffing, slow response times for basic assistance, and failures in medical oversight or hygiene. While many visitors have positive experiences, families should be aware of recurring reports of neglect and communication breakdowns.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and attractive facility
- Professional and knowledgeable rehabilitation therapy team
- Friendly and compassionate individual staff members
- Efficient and thorough visitor check-in process
Concerns
- Severe understaffing leading to long wait times for assistance (mentioned by 12 reviewers)
- Neglect of basic hygiene (not changing clothes/diapers, bed linens) (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff/nursing stations (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Unresponsive or rude staff behavior (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 181 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you tell us more about your daily housekeeping and linen change schedule?
- 2Since the rehab therapy team has such a strong reputation, how would you tailor a physical therapy plan specifically for our loved one's needs?
- 3What is the best way for us to stay in consistent contact with the nursing station to ensure we are always updated on any changes in care?
- 4How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 6What kind of daily social activities or group outings are available to help residents stay engaged and connected with others?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff are all so nice to my mother in law! My mother in law enjoys all the activities they do there as well!!”
“My 83 yr old father was sent there for rehab and from the first hour there were countless red flags. He arrived at 2pm and wasn’t given any of his meds until the next morning.”
“My mother needed help to eat. They would tell me she didn’t eat much. I would see the food still sealed and out of reach. No one bothered to feed her and denied it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing safety and care concerns with families filing complaint reports about accident hazards, treatment quality, and resident abuse or neglect issues. The most recurring problems involve safety hazards, proper treatment and care delivery, and medication management, with these issues appearing repeatedly across multiple years despite corrections. While the facility addresses deficiencies when cited, the persistent pattern of safety violations and family complaints warrants careful consideration during any visit.
Mar 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 25, 2024Routine26
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Oct 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 22, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 27, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 9, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Dec 22, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Lord Chamberlain Nursing & Rehabilitation Center
for profit
Chain Affiliation
Ryders Health Management
8 facilities nationwide
Chain avg rating: 1.6/5 · Rank 5 of 8 (Best)
Ownership & Management
Owners
Dr. Robert Sbriglio 2009 Trust
Owner · Organization
Martin Sbriglio 2009 Trust
Owner · Organization
Sbriglio, Martin
Owner
Sbriglio, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
454 reviews from families & visitors
Official Website
Visit lordchamberlain.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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