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Nursing HomeMedicaid

Civita Care Center at West River

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

245 Orange Avenue, Milford, CT 06460120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 93 Google reviews

5
4
3
2
1
Civita Care Center at West River Nursing Home in Milford, CT — Street View
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What this means for your family

The facility has shown a strong positive trend in recent years, particularly regarding its rehabilitation therapy and cleanliness. However, because some families have reported inconsistent responsiveness and communication gaps, we recommend scheduling your visits during off-hours or weekends to observe staffing levels firsthand.

Google Reviews

Google Reviews

93 reviews on Google
Civita Care Center at West River is a skilled nursing and rehabilitation facility that receives high praise for its clean environment, professional therapy team, and attentive nursing staff. While many families report positive experiences with communication and care, some reviewers have expressed concerns regarding inconsistent responsiveness, meal quality, and occasional lapses in clinical oversight for complex medical needs.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean9.0Activities9.0Meds7.0MemoryN/AComms6.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Professional and effective physical/occupational therapy
  • Attentive and compassionate nursing staff
  • Organized and engaging activities department

Concerns

  • Inconsistent responsiveness to patient needs and call bells (mentioned by 4 reviewers)
  • Poor quality or lack of variety in food services (mentioned by 4 reviewers)
  • Communication gaps regarding medical status and care plans (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(7)'23(2)'25(53)'26(16)

Distribution · 96 analyzed

5
65
4
12
3
4
2
5
1
10

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your therapy programs; how do the physical and occupational therapists work with residents to help them regain independence?
  • 2What is the process for ensuring that nursing staff can respond quickly to call bells, especially during the night shifts?
  • 3Could you tell us more about the daily meal schedule and how you ensure there is a variety of nutritious options available for the residents?
  • 4How do you ensure that family members are kept consistently updated on any changes to a resident's medical status or care plan?
  • 5We'd love to hear more about the activities department—what kind of engaging group events do you have planned for the residents this month?
  • 6In the event of a medical emergency after hours, what are the specific protocols in place to ensure immediate care and communication with the family?

Personalized based on this facility's data


Key Review Excerpts

The O/T (Susan) and P/T staff (Jay and David) were exceptional. The front desk receptionist, one in particular (an African-American woman), one was VERY pleasant. Always a cheerful greeting

Long-term resident's family · 2018★★★★★

My husband’s mom was sent to West River after hospital stay for physical therapy before coming home. PT people are awesome and have helped her tremendously. We did have a concern that was handled quickly and effectively.

Rehab patient's family · 2025★★★★★

My mother has been there for several years. I have found the staff to be excellent caring and kind. Is there ever any issues? I am notified immediately.

Long-term resident's family · 2025★★★★★
Source: 93 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
99%
Registered nurses for medical care
Total Nursing
3.80hrs
93%
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

4

measures

Mixed Results

7

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility59.7%
Worse than Avg
Here
59.7%
US
93.4%
CT
88.0%
South central ct
79.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
95.5%
CT
93.5%
South central ct
90.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.2%
Better than Avg
Here
11.2%
US
19.5%
CT
17.4%
South central ct
13.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility19.1%
Mixed vs Avgs
Here
19.1%
US
12.1%
CT
19.7%
South central ct
23.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.2%
Worse than Avg
Here
20.2%
US
15.3%
CT
17.4%
South central ct
19.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.1%
Mixed vs Avgs
Here
20.1%
US
15.4%
CT
17.8%
South central ct
21.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.8%
Mixed vs Avgs
Here
71.8%
US
81.8%
CT
71.0%
South central ct
63.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.5%
Mixed vs Avgs
Here
71.5%
US
79.7%
CT
69.7%
South central ct
68.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
CT
1.5%
South central ct
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Near state avg (12.8)

Civita Care Center has recurring deficiencies across multiple surveys, with significant concerns in clinical care, building safety systems, and resident rights. The facility has persistent issues with wound care, nutrition, medication management, and fire safety that appear across different inspection years, suggesting ongoing challenges with correcting problems. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during your visit.

Jan 29, 2025Routine
22
0902Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0882Potential for harm · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jan 26, 2023Routine
23
0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0500Potential for harm · IsolatedCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0885Minimal · WidespreadCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

Feb 14, 2020Routine
8
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0636Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0730Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Civita Care Center at West River

Organization Type

for profit

Chain Affiliation

Chain Name

Civita Care Centers

Chain Size

6 facilities nationwide

Chain avg rating: 1.8/5 · Rank 1 of 6 (Best)

Ownership & Management

Owners

Ct6 Opco Holdco LLC

Owner · Organization

100%

Esnh LLC

Owner (parent company) · Organization

Jpnh LLC

Owner (parent company) · Organization

Pepper, Yehuda

Owner (parent company)

Schwarcz, Elliot

Owner (parent company)

Key personnel

245 Orange LLC5% or Greater Mortgage InterestSchwarcz, Elliot5% or Greater Mortgage InterestPepper, YehudaManaging Control - Governing BodyCleary, KevinManagerPepper, YehudaManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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