Civita Care Center at West River
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 93 Google reviews

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What this means for your family
The facility has shown a strong positive trend in recent years, particularly regarding its rehabilitation therapy and cleanliness. However, because some families have reported inconsistent responsiveness and communication gaps, we recommend scheduling your visits during off-hours or weekends to observe staffing levels firsthand.
Google Reviews
Google Reviews
93 reviews on Google“Civita Care Center at West River is a skilled nursing and rehabilitation facility that receives high praise for its clean environment, professional therapy team, and attentive nursing staff. While many families report positive experiences with communication and care, some reviewers have expressed concerns regarding inconsistent responsiveness, meal quality, and occasional lapses in clinical oversight for complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Professional and effective physical/occupational therapy
- Attentive and compassionate nursing staff
- Organized and engaging activities department
Concerns
- Inconsistent responsiveness to patient needs and call bells (mentioned by 4 reviewers)
- Poor quality or lack of variety in food services (mentioned by 4 reviewers)
- Communication gaps regarding medical status and care plans (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your therapy programs; how do the physical and occupational therapists work with residents to help them regain independence?
- 2What is the process for ensuring that nursing staff can respond quickly to call bells, especially during the night shifts?
- 3Could you tell us more about the daily meal schedule and how you ensure there is a variety of nutritious options available for the residents?
- 4How do you ensure that family members are kept consistently updated on any changes to a resident's medical status or care plan?
- 5We'd love to hear more about the activities department—what kind of engaging group events do you have planned for the residents this month?
- 6In the event of a medical emergency after hours, what are the specific protocols in place to ensure immediate care and communication with the family?
Personalized based on this facility's data
Key Review Excerpts
“The O/T (Susan) and P/T staff (Jay and David) were exceptional. The front desk receptionist, one in particular (an African-American woman), one was VERY pleasant. Always a cheerful greeting”
“My husband’s mom was sent to West River after hospital stay for physical therapy before coming home. PT people are awesome and have helped her tremendously. We did have a concern that was handled quickly and effectively.”
“My mother has been there for several years. I have found the staff to be excellent caring and kind. Is there ever any issues? I am notified immediately.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
4
measures
7
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Civita Care Center has recurring deficiencies across multiple surveys, with significant concerns in clinical care, building safety systems, and resident rights. The facility has persistent issues with wound care, nutrition, medication management, and fire safety that appear across different inspection years, suggesting ongoing challenges with correcting problems. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during your visit.
Jan 29, 2025Routine22
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 26, 2023Routine23
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Services Deficiencies
Meet other general requirements that are deficient.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Feb 14, 2020Routine8
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Ownership & Operations
Who Operates This Facility
Civita Care Center at West River
for profit
Chain Affiliation
Civita Care Centers
6 facilities nationwide
Chain avg rating: 1.8/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Ct6 Opco Holdco LLC
Owner · Organization
Esnh LLC
Owner (parent company) · Organization
Jpnh LLC
Owner (parent company) · Organization
Pepper, Yehuda
Owner (parent company)
Schwarcz, Elliot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit civitawestriver.com
Medicare data downloads
Original nursing home datasets
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