Burbank Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 122 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
Below average in IL · Meets national RN staffing standard · $207,936 in fines
What this means for your family
While some families report excellent experiences with the therapy and nursing teams, the high frequency of reports regarding neglect, falls, and poor communication is a significant red flag. If you choose this facility, we strongly recommend daily, unannounced visits to monitor your loved one's care and ensuring you have direct contact information for the administrator to address any lapses in supervision immediately.
Google Reviews
Google Reviews
122 reviews on Google“Burbank Rehabilitation Center receives highly polarized reviews, with many families reporting severe neglect, poor hygiene, and unprofessional staff, while others praise specific nurses and therapists for providing compassionate care. Recurring complaints involve long response times for call lights, inadequate staffing levels, and poor facility maintenance, including odors and outdated rooms. Families considering this facility should be aware of the significant inconsistency in care quality and the high volume of reports regarding patient safety incidents.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective physical and occupational therapy teams
- Helpful and accommodating admissions and case management staff
- Clean and welcoming foyer/common areas
Concerns
- Severe understaffing leading to neglect and long call-light response times (mentioned by 18 reviewers)
- Poor hygiene, including odors of urine and unclean rooms (mentioned by 9 reviewers)
- Unprofessional or rude administrative and nursing staff (mentioned by 11 reviewers)
- Patient safety incidents involving falls or lack of supervision (mentioned by 7 reviewers)
- Outdated facility, maintenance issues, and lack of supplies (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance?
- 2I noticed some concerns regarding facility cleanliness; could you walk me through your daily housekeeping schedule and how you maintain hygiene standards in resident rooms?
- 3What measures are currently being taken to improve the CMS health inspection and staffing ratings to ensure a higher standard of care for residents?
- 4How does your team manage medication administration and oversight to ensure accuracy and safety for all residents?
- 5Can you describe the process for communicating with family members when a fall or safety incident occurs, and what steps are taken to prevent future occurrences?
- 6What does a typical day look like for a resident in terms of social engagement and activities, and how do you encourage participation?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff who cared for my Mom were very helpful and supportive. A special thank you to Nurse Jessica who, through her diligence and with her knowledge, healed a sore that everyone said would have never healed!”
“The team sent flowers for my dad's funeral and sent me condolences.. my dad liked his time there and every hospital stay he wanted to go back to the facility, it became home and he had familiar faces and the ability to socialize.”
“My mom calls me every day crying because they don’t give her the proper care that she needs... The CNA is constantly tell my mom that since she doesn’t have Medicare, she won’t get the proper care that she needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
3
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated family complaints about safety hazards and care quality, with 29 complaint-triggered deficiencies. The most recurring problems involve accident prevention and supervision, proper treatment and care, and maintaining clean and safe living environments. While the facility corrects issues when cited, the same safety and care quality problems persist across multiple surveys, suggesting ongoing challenges in maintaining consistent standards despite remedial efforts.
Apr 16, 2026Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 23, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 11, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 3, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 25, 2025Complaint2
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Jan 11, 2026
11-day denial
Fine
May 23, 2024
$10,097
Fine
Apr 19, 2024
$15,725
Fine
Nov 28, 2023
$28,386
Ownership & Operations
Who Operates This Facility
Burbank Rehabilitation Center
for profit
Chain Affiliation
Aliya Healthcare
12 facilities nationwide
Chain avg rating: 1.8/5 · Rank 8 of 12
Ownership & Management
Owners
Rothner, William
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
122 reviews from families & visitors
Official Website
Visit burbankhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Aperion Care Burbank
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Aperion Care Oak Lawn
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Chicago Ridge Snf
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Hickory Vlg Nrsg & Rhb
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Avantara Evergreen Park
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Nexus at Palos
3.9 miNursing Home · Palos Hills, IL