Mercy Bellbrook/frances Warde
Families consistently rate this highly — reviewers highlight beautiful, well-maintained campus. Schedule a visit to confirm the fit.
based on 61 Google reviews
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What this means for your family
Bellbrook is highly regarded for its independent and memory care programs, where families consistently praise the compassionate staff and beautiful environment. However, if you are considering the rehabilitation unit, proceed with caution; multiple families have reported serious concerns regarding understaffing and a lack of responsiveness to medical needs. We strongly recommend asking for specific nurse-to-patient ratios in the rehab wing and observing the unit during off-hours before committing.
Google Reviews
Google Reviews
61 reviews on Google“Mercy Bellbrook/Frances Warde is widely praised for its beautiful campus, high-quality dining, and compassionate staff in independent and memory care settings. However, multiple families have reported significant concerns regarding the rehabilitation unit, specifically citing understaffing, poor communication, and inadequate medical responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- High-quality dining and restaurant service
- Compassionate and attentive memory care staff
- Supportive and informative sales/admissions team
Concerns
- Understaffing in rehabilitation unit (mentioned by 3 reviewers)
- Poor responsiveness to medical needs and call buttons (mentioned by 3 reviewers)
- Dismissive or defensive staff attitude when concerns are raised (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about the restaurant-style service and how much input residents have in the daily menus?
- 2With such a small and intimate community of 17 residents, how do you ensure that staff can respond quickly to call buttons and individual medical needs throughout the night?
- 3Could you walk us through your specific protocols for medication management to ensure everything is handled accurately and timely?
- 4How does the team approach rehabilitation and physical therapy for residents who may need extra support with their mobility?
- 5What is the staff's approach to communication with families when a concern or a change in a resident's health is brought to their attention?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the beautiful campus surroundings?
Personalized based on this facility's data
Key Review Excerpts
“BELLBROOK EXCEEDED OUR HOPES IN EVERY WAY. The staff was attentive and caring; the medical oversight effective; and they saw my mother as a whole person, not just someone with dementia.”
“My father went to rehab after minor surgery. He was living independently before surgery, after his stay at Bellbrook he was rendered a near invalid. The OT and PT he received were horrible.”
“My mother's care was outstanding. The staff members were patient and kind. When we had questions or concerns, it was incredibly easy to get in touch with them.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
A special investigation in early 2024 addressed allegations of insufficient staffing levels. However, a recent renewal inspection in August 2024 found the facility to be in substantial compliance with all rules.
Aug 9, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jan 17, 2024Complaint
Allegation of short staffing: The home is short staffed and cannot do all the work with the staff they have; staff complained to management but no action was taken.
Feb 12, 2010OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Mercy Services for Aging
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit trinityhealthseniorcommunities.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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