The Springs at Rochester Hills Rehab and Nursing C
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 108 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (26 vs median 8.0)
- High staff turnover (62%)
- High RN turnover (64%)
Bottom 25% in MI · Below recommended RN staffing · Worst in AVON HEALTHCARE chain · $115,391 in fines · Abuse citation
What this means for your family
While recent renovations and new management have improved the facility's appearance and activity programming, the facility still struggles with inconsistent staffing levels. When touring, ask specifically about the nurse-to-patient ratio on weekends and evenings, and observe how quickly call lights are answered to ensure your loved one's needs will be met promptly.
Google Reviews
Google Reviews
108 reviews on Google“The Springs at Rochester Hills has undergone a significant transition under new ownership, with many recent reviewers praising the facility's renovations, improved cleanliness, and a more attentive, compassionate staff. However, the facility has a long history of negative feedback regarding understaffing, poor communication, and inconsistent quality of care, particularly concerning hygiene and medication management. Families should weigh recent positive reports against persistent concerns about the facility's ability to provide reliable, high-quality care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Visible facility renovations and upgrades
- Responsive and helpful admissions team
- Effective physical therapy services
Concerns
- Understaffing leading to slow response times (mentioned by 9 reviewers)
- Poor cleanliness and hygiene standards (mentioned by 8 reviewers)
- Inconsistent medication management (mentioned by 4 reviewers)
- Poor communication between staff and families (mentioned by 4 reviewers)
- Low-quality or inedible food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to make concrete changes to daily operations?
- 2Given the recent focus on facility renovations, what specific steps are being taken to ensure that the cleanliness and hygiene standards match the updated look of the building?
- 3With staffing levels being a common topic of conversation in the industry, what is your current process for ensuring residents receive timely assistance when they press their call lights?
- 4I understand medication management is a critical priority; could you walk me through the safety protocols you have in place to ensure medications are administered accurately and on time?
- 5How do you keep families in the loop regarding their loved one's health status, and what is the best way for us to communicate with the nursing team if we have questions?
- 6Could you share how the kitchen team balances resident dietary needs with feedback on meal quality to ensure residents are enjoying their dining experience?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team was attentive and proactive, managing his medications and pain with a high level of expertise.”
“The staff treat you like family. There could be no truer words to describe The Springs at Rochester Hills, especially the Memory Care Unit.”
“My father‘s been there for five months. Finally got them out of this dump hole. Very understaffed zero collaboration with the Office team care team dietitian.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with multiple families filing complaints that triggered 36% of its 94 total deficiencies. The most recurring problems involve abuse and neglect protection, medication management, and accident prevention. Recent issues in 2025 include staffing shortages and continued abuse reporting problems, suggesting some deficiencies persist despite corrections. While the facility reports correcting violations, the ongoing complaint pattern warrants careful scrutiny during any visit.
Feb 25, 2026Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Dec 4, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Dec 4, 2025Complaint9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Oct 7, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 15, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Federal Penalties
Fine
Aug 28, 2024
$88,239
Payment Denial
Aug 28, 2024
27-day denial
Fine
Aug 7, 2023
$1,748
Fine
Jul 17, 2023
$3,145
Fine
Jul 13, 2023
$6,666
Fine
Jul 13, 2023
$15,593
Ownership & Operations
Who Operates This Facility
The Springs at Rochester Hills Rehab and Nursing C
for profit
Chain Affiliation
Avon Healthcare
9 facilities nationwide
Chain avg rating: 2.4/5 · Rank 9 of 9 (Worst)
Ownership & Management
Owners
Gottlieb, Moshe
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit thespringsrh.com
Medicare data downloads
Original nursing home datasets
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