Wellbridge of Rochester Hills
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 149 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- High RN turnover (62%)
Below average in MI · Below recommended RN staffing · Above average staffing · Below chain average · $22,523 in fines · Abuse citation
What this means for your family
While the facility offers excellent physical therapy and a modern, clean environment, the recurring reports of severe understaffing and delayed response times are a major red flag. If you choose this facility, ensure you have a family member present daily to advocate for your loved one, as communication with management can be difficult and clinical oversight appears inconsistent.
Google Reviews
Google Reviews
149 reviews on Google“WellBridge of Rochester Hills presents a stark contrast between its modern, upscale physical environment and significant concerns regarding patient care. While many reviewers praise the facility's cleanliness, the therapy department, and the bistro amenities, a large number of families report chronic understaffing, long wait times for call buttons, and serious lapses in medication management and hygiene. Families considering this facility should be aware that experiences appear highly inconsistent, with some residents receiving excellent support while others face neglect.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective and professional physical/occupational therapy teams
- High-quality food and dining options
- Welcoming bistro and coffee shop amenities
Concerns
- Chronic understaffing leading to long response times for call buttons (mentioned by 22 reviewers)
- Neglect regarding basic hygiene and toileting assistance (mentioned by 12 reviewers)
- Medication errors or failure to administer on time (mentioned by 8 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 9 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 154 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given the high praise for your therapy department, how do you ensure that same level of dedicated attention carries over into daily assistance with hygiene and toileting needs?
- 3With the facility having 100 residents, what is your current process for ensuring that call-light response times remain consistent throughout the day and night?
- 4Could you walk me through your specific protocols for medication administration to ensure accuracy and timely delivery for residents?
- 5Since the bistro and coffee shop are such highlights, what kind of social activities or events are planned there to help residents feel connected to the community?
- 6What steps is the facility taking to address the recent CMS health inspection findings to ensure the highest standard of safety and care for your residents?
Personalized based on this facility's data
Key Review Excerpts
“I've been pushing my button for a nurse now for the past 1 hour and 56 minutes (2 hours). How much longer am I expected to tolerate this ABUSE.”
“The facility is always very clean and beautiful. Missy at the front desk is truly wonderful, she is always so kind and patient with my mom.”
“My mom recovered in the facility and I wish she’d had any other option for recovery after her surgery. She was belittled, berated and mistreated by the staff, I would consider it elder abuse.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 38 deficiencies across 11 surveys, with 22 triggered by families filing complaints. Recurring issues include safety hazards and accident prevention, medication management, and appropriate treatment and care. While the facility has corrected most deficiencies when cited, the high volume of complaint-driven investigations suggests ongoing care quality concerns that warrant careful consideration during your visit.
Apr 14, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 11, 2025Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Dec 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 4, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 11, 2024
$22,523
Ownership & Operations
Who Operates This Facility
Wellbridge of Rochester Hills
for profit
Chain Affiliation
The Wellbridge Group
8 facilities nationwide
Chain avg rating: 2.8/5 · Rank 7 of 8
Ownership & Management
Owners
E2g, LLC
Owner · Organization
Senior Care Equities no 16 LLC
Owner · Organization
Perry, Michael
Owner
Wronski, Frank
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
149 reviews from families & visitors
Official Website
Visit thewellbridgegroup.com
Medicare data downloads
Original nursing home datasets
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