Carecore at Mentor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews
Watch Carecore at Mentor
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (74%)
Bottom 25% in OH · Below recommended RN staffing · Very high staff turnover · Worst in CARECORE HEALTH chain · $35,457 in fines
What this means for your family
This facility is highly regarded by current residents for its cleanliness and the competence of its nursing staff. When visiting, we recommend asking about the facility's process for handling resident concerns to ensure that the responsiveness noted by some is consistent for all.
Google Reviews
Google Reviews
18 reviews on Google“CareCore at Mentor receives high praise from current residents and visitors who highlight the cleanliness of the facility and the competence of the nursing staff. While many reviews are positive, the facility has also received several unexplained one-star ratings, suggesting a potential disconnect between the experiences of different individuals.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Qualified and competent nursing staff
- Responsive to resident needs
- Effective rehabilitation services
Concerns
- Unexplained negative ratings without written feedback (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very responsive to online feedback; how does that same level of communication translate to keeping families updated on their loved one's daily care?
- 2Given that the facility has a 124-resident capacity, how do you ensure that each resident receives personalized attention and consistent care throughout the day?
- 3We see that rehabilitation services are a highlight here; could you walk us through how those services are integrated into a resident's daily routine?
- 4With the recent focus on improving health inspection outcomes, what specific changes or new protocols have been implemented to enhance the quality of care?
- 5How does the nursing team approach staffing to ensure that residents' medical needs are met promptly, especially during overnight or weekend hours?
- 6What kind of social activities or community events are currently being prioritized to keep residents engaged and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“I have been at Carecore at mentor nursing home for 7 months and I'm very pleased with the staff and the care I'm been given. The place is kept very clean. The meals are fair and they have alternatives if I don't like what they have.”
“I am a current resident here. Once settling in I found the staff to be more than qualified and competent to render care and to help sick and elderly or those with any nursing need.”
“I stopped in to see my friend who is here for rehabilitation and nursing care. They are doing such a great job with her, and she loves the place!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
10
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 14 deficiencies, with recent issues in December 2025 involving wound care, proper treatment delivery, and family notification requirements. Recurring problems span medication management, resident care quality, and safety hazards, though all violations show correction dates. The facility's pattern of complaint-driven citations and repeated medication errors across multiple years suggests ongoing care consistency challenges that families should discuss during visits.
Feb 5, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 3, 2026Complaint3
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 10, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jul 11, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 10, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 19, 2024Complaint14
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Apr 19, 2024
$35,457
Payment Denial
Apr 19, 2024
41-day denial
Ownership & Operations
Who Operates This Facility
Carecore at Mentor
for profit
Chain Affiliation
Carecore Health
12 facilities nationwide
Chain avg rating: 2.1/5 · Rank 9 of 10 (Worst)
Ownership & Management
Owners
Western Reserve Healthcare Co LLC
Owner · Organization
Hertanu, Chaim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit carecorementor.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Concord Ridge Health and Rehabilitation
2.0 miNursing Home · Mentor, OH
Mentor Ridge Health and Rehabilitation
2.4 miNursing Home · Mentor, OH
Mentor Hills Post Acute
2.7 miNursing Home · Mentor, OH
Embassy of Painesville
2.8 miNursing Home · Painesville, OH
Grand River Health & Rehab Center
3.1 miNursing Home · Painesville, OH
Concord Village Skilled Nursing & Rehabilitation
4.0 miNursing Home · Concord, OH