Concord Ridge Health and Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
This facility is highly regarded for its dedicated nursing staff and successful rehabilitation outcomes, making it a strong candidate for recovery care. While the facility is clean and well-managed, we recommend that families maintain active involvement in discharge planning to ensure all transitions are handled appropriately.
Google Reviews
Google Reviews
15 reviews on Google“Concord Ridge Health and Rehabilitation receives high praise for its compassionate nursing staff and effective rehabilitation outcomes, with several families noting significant physical and mental progress for their loved ones. While some reviewers highlight the building's older aesthetic, they emphasize that it is clean and currently undergoing renovations. However, there is a serious, conflicting report regarding administrative discharge practices that prospective families should investigate further.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and physical progress
- Clean and well-maintained facility
- Responsive management and administration
Concerns
- Aggressive or inappropriate discharge planning
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what is your process for ensuring a safe and well-coordinated transition when a resident is ready for discharge?
- 2I noticed the facility has a 1-star staffing rating; could you explain how your team manages daily care needs to ensure residents still receive consistent attention?
- 3The reviews frequently highlight the compassion of your nursing staff; what specific training or culture initiatives do you have in place to maintain that level of care?
- 4What does a typical daily schedule look like for residents here, and how do you encourage social engagement among the 119 residents?
- 5In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with family members?
- 6With three recent state violations on record, what specific steps has the facility taken to address those concerns and improve your quality of care?
Personalized based on this facility's data
Key Review Excerpts
“My moms health mentally and physically were declining. Concord Ridge is an older building with great bones. They are in the process of remodeling. The people here are friendly, caring, accommodating and hard working.”
“Staff has been amazing with my father-in-law's needs and care. Building is very clean and has a nice atmosphere! When issues arise they are fast to handle all concerns.”
“I had a family member here for end of life care, and the compassion of all the nurses and aides is unmatched. They took great care of him, as well as the rest of our family during this time of need.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues with fire safety, electrical systems, and medication management across multiple surveys, with families filing three complaint reports about resident rights and daily care assistance. The most recurring problems involve fire drill procedures, backup power systems, electrical safety, and proper medication handling, with similar deficiencies appearing in 2019, 2022, and 2024 surveys suggesting persistent operational challenges that families should discuss during visits.
Aug 15, 2024Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Oct 17, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 10, 2023Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jun 16, 2022Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 2, 2019Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Construction Deficiencies
Use approved construction type or materials.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Concord Ridge Health and Rehabilitation
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 45 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit concord-ridge.net
Medicare data downloads
Original nursing home datasets
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