Nursing HomeMedicaid

Maefair Center for Health & Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

21 Maefair Court, Trumbull Center · Trumbull, CT 06611|134 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 76 Google reviews

(203) 459-5152 Directions Website

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What this means for your family

While Maefair has a strong recreation program and many staff members are described as kind, there are recurring, serious reports of neglect and slow response times. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and hygiene, and to ensure that communication with nursing supervisors remains consistent.

Google Reviews

76 reviews on Google

“Maefair Center for Health & Rehabilitation receives polarized feedback, with many families praising the facility's cleanliness and the kindness of individual staff members. However, there are recurring, serious reports of neglect, poor communication, and inadequate response times to patient needs, particularly regarding fall prevention and hygiene. Families should be aware that while some find the environment welcoming, others have documented significant concerns regarding the quality of nursing care.”

Quality Themes

Tap a score for details

Strengths

Warm and professional front-desk staff
Active and engaging recreation department
Clean and well-maintained common areas
Effective physical therapy team

Concerns

Inadequate response times to call buttons and patient requests (mentioned by 5 reviewers)
Neglect leading to falls or lack of hygiene (mentioned by 6 reviewers)
Poor communication between staff and family members (mentioned by 4 reviewers)
Staff rudeness or verbal abuse toward residents (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 79 analyzed

How They Respond to Reviews

55%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed the recreation department is highly praised; could you walk me through a typical weekly activity schedule and how you encourage residents to participate?
2Given that staffing levels are a top priority for our family, what specific protocols do you have in place to ensure call buttons are answered promptly and resident needs are met in a timely manner?
3We understand that clear communication is vital; what is the standard process for keeping family members updated on changes in a loved one's health or daily care status?
4With the recent focus on medication management, could you explain the oversight process you use to ensure accuracy and safety for residents?
5I appreciate that your team is active in responding to online feedback; how do you use that family input to make tangible improvements to the quality of care provided here?
6What specific safety measures and supervision protocols do you have in place to prevent falls and ensure residents remain safe throughout the day and night?

Personalized based on this facility's data

Key Review Excerpts

“My Mom fell 6 times in one month of rehab from being unattended.”

Rehab patient's family · 2025★☆☆☆☆

“The recreation department is top notch, they offer many varied activities. The Christmas party was incredible and I could see how much all the residents appreciated being able to invite their families to attend.”

Long-term resident's family · 2020★★★★★

“My mother's room, who is bed bound, smelled strongly of urine and the floor was sticky. I had to mop the floor with a towel I found and hand soap.”

Long-term resident's family · 2024★☆☆☆☆

Source: 76 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.57hrs

76%

Registered nurses for medical care

Total Nursing

3.56hrs

87%

All nurses + aides combined

Staff Turnover

28%

Lower is better (< 30% = good)

RN Turnover

26%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility65.4%

Worse than Avg

Here

65.4%

93.4%

88.0%

Greater bridgeport

82.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility7.9%

Better than Avg

Here

7.9%

15.3%

17.4%

Greater bridgeport

17.3%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.3%

Worse than Avg

Here

26.3%

19.4%

24.9%

Greater bridgeport

24.3%

😔

Residents with depression symptoms

↓ Lower is better

This Facility15.7%

Mixed vs Avgs

Here

15.7%

12.1%

19.7%

Greater bridgeport

21.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility12.6%

Better than Avg

Here

12.6%

14.4%

18.2%

Greater bridgeport

16.2%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility9.5%

Worse than Avg

Here

9.5%

5.3%

6.3%

Greater bridgeport

7.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility46.0%

Worse than Avg

Here

46.0%

81.8%

71.0%

Greater bridgeport

60.0%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility54.4%

Worse than Avg

Here

54.4%

79.7%

69.7%

Greater bridgeport

64.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.5%

Greater bridgeport

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies

2penalties

Near state avg (12.8)

8 complaint-triggered

$25,366 in fines

Maefair Center shows concerning patterns with families filing multiple complaints about resident protection and accident prevention that persist across recent surveys. The facility has recurring issues with safety hazards and supervision, medication management, and treatment care planning. While most deficiencies are marked for correction, the repeated nature of safety violations—particularly those triggering family complaints—suggests ongoing quality concerns that warrant careful consideration during any visit.

Apr 30, 2025Routine7 findings

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Apr 30, 2025Complaint3 findings

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 19, 2025Complaint1 finding

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 6, 2024Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 7, 2024Complaint1 finding

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 15, 2024Complaint1 finding

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Mar 19, 2025

$17,345

Fine

Aug 15, 2024

$8,021

Ownership & Operations

Who Operates This Facility

Owner / Operator

Maefair Center for Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

National Health Care Associates

Chain Size

43 facilities nationwide

Chain avg rating: 3.0/5 · Rank 39 of 43 (Worst)

Ownership & Management

Owners

Bg II Opco Ml LLC

Owner · Organization

100%

Cedar Hill Capital Associates LLC