Cambridge Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise helpful social work and case management staff. Still worth an in-person visit.
based on 6 Google reviews
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What this means for your family
While the administrative and rehab teams are noted for their helpfulness, the facility has serious, recurring reports of poor nursing oversight and unprofessional behavior. Families should exercise extreme caution and maintain a very high level of daily involvement to ensure their loved one's medical needs are being monitored.
Google Reviews
Google Reviews
6 reviews on Google“Families report significant concerns regarding staff responsiveness, professional conduct, and the quality of medical oversight. While some administrative and rehab staff are praised for their helpfulness during transitions, multiple reviewers describe a culture of neglect and poor communication that has led to serious medical oversights.”
Quality Themes
Tap a score for detailsStrengths
- Helpful social work and case management staff
- Effective rehab therapy services
- Supportive business office personnel
Concerns
- Staff responsiveness and lack of care (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a 2-star staffing rating, could you explain how you ensure consistent daily care and responsiveness for residents during shift changes?
- 2I noticed some feedback regarding communication and staff interactions; what steps is the leadership team taking to foster a more supportive and professional environment for residents and their families?
- 3How does your team handle medication management and ensure accuracy, especially given the complexity of care for 160 residents?
- 4Since your rehab therapy services are highly regarded, how do you integrate those therapeutic goals into the resident's daily life and activities?
- 5What is your protocol for keeping families informed during medical emergencies, and how do you ensure that communication remains transparent and timely?
- 6With 11 recent state violations, what specific improvements or new training programs have you implemented to address these concerns and enhance the overall quality of care?
Personalized based on this facility's data
Key Review Excerpts
“Sharon Coffey (social worker), Harry (case manager), and Franky (business office) have been helpful in a difficult time, and have spent time answering any questions we have.”
“My mom's was having serious headaches for 4 days straight and no one did anything so I told the nurse to call an ambulance to take my mom's to the hospital find out she had another stroke”
“Staff only wants to do the bare minimum to show that they did something but fail to meet the necessary requirements they promised to provide.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 12 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve treatment and care quality, resident rights (particularly failure to notify families of incidents), and care planning. While all deficiencies show correction dates, the persistent complaints about basic care standards and communication failures warrant careful consideration during your visit.
Nov 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 14, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 9, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 30, 2024Routine9
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Apr 30, 2024Complaint6
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Oct 17, 2023Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Ownership & Operations
Who Operates This Facility
Cambridge Health and Rehabilitation Center
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 16 of 43
Ownership & Management
Owners
Oagmah Partnership Lp
Owner · Organization
The Harry and Helen Ostreicher Family Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit cambridgem.com
Medicare data downloads
Original nursing home datasets
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