Springs at 3030 Park, the
Strong Medicare quality ratings; families often praise warm, professional, and attentive staff. Still worth an in-person visit.
based on 91 Google reviews
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What this means for your family
The Watermark at 3030 Park is highly recommended for its vibrant social life, excellent rehab therapy, and compassionate memory care. However, families should be aware of recent reports regarding communication lapses in the rehab unit and should clarify expectations for family updates during the intake process.
Google Reviews
Google Reviews
91 reviews on Google“The Watermark at 3030 Park is a highly regarded continuing care community where residents and families frequently praise the warm, professional staff and the seamless move-in process. While the vast majority of reviews are glowing, citing excellent activities and a vibrant social atmosphere, a recent critical review highlights concerns regarding communication and staff morale in the rehabilitation unit. Overall, it is viewed as a welcoming, well-maintained home for independent and assisted living.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional, and attentive staff
- Seamless and supportive move-in process
- Vibrant, diverse daily activities and social events
- Clean, well-maintained facilities and grounds
Concerns
- Communication issues with families regarding care changes (mentioned by 2 reviewers)
- Front desk staff behavior and professionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; what is your preferred process for keeping families updated on any changes in a resident's care or health status?
- 2With the facility having a smaller capacity of 23 residents, how do you foster a sense of community and ensure that daily activities remain vibrant and engaging for everyone?
- 3Given the recent health inspection findings, what specific steps is the leadership team taking to address those areas and ensure the highest standard of care moving forward?
- 4How do you ensure that the front desk experience remains as welcoming and professional as the care provided by the nursing staff?
- 5In the event of a medical emergency, what is your protocol for coordinating with local hospitals and keeping family members informed in real-time?
- 6Since the move-in process is frequently praised by families, could you walk us through how you help new residents settle in and feel at home during their first few weeks?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing... when we visited other places the staff would greet residents but didn't know their names or any backstory to share with my Mom. The Watermark staff knows their community, all their names, all their stories and ca”
“My mom lived at the watermark for 10 years. She went from independent to assisted-living and finally in the Gardens (memory care ) for the last 6 years. she had a long battle with Alzheimer’s… But the staff in the gardens were so wonderful with my mother. They loved her and she loved them. They cared for her like family.”
“I came to the rehab unit due to a bad fall and was so well cared by everyone I interfaced with from nurses and aids to the chefs in the kitchen! A special shoutout to PT/OT who found the perfect balance between listening to me and pushing me which allowed me to find my way back home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered federal inspections, including concerns about resident protection from abuse and neglect, accident prevention, and nursing staff competency. The facility shows recurring issues with quality of care, infection control, and safety hazards across multiple surveys from 2021 to 2025, though all deficiencies report correction dates, suggesting the facility addresses problems when identified.
Jan 7, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 11, 2025Routine7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 21, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Feb 27, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Mar 29, 2021Routine1
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Federal Penalties
Fine
Mar 21, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Springs at 3030 Park, the
for profit
Ownership & Management
Owners
Ct Watermark Operator LLC
Owner · Organization
Ct Watermark Partners LLC
Owner (parent company) · Organization
Ctw Capital LLC
Owner (parent company) · Organization
Tfg Holdings X LLC
Owner (parent company) · Organization
Barnes, David
Owner (parent company)
Freshwater, David
Owner (parent company)
Zarrilli, Frederick
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit seniorlivinghospitality.com
Medicare data downloads
Original nursing home datasets
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