Mozaic Senior Life
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in CT · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $58,260 in fines
What this means for your family
While Mozaic Senior Life offers a modern facility and effective rehab services, the recent pattern of reports regarding severe understaffing and communication failures is concerning. If you consider this facility, demand a clear plan for how they will ensure consistent monitoring and regular updates on your loved one's medical status, and verify current staffing ratios on the specific unit they would occupy.
Google Reviews
Google Reviews
37 reviews on Google“Mozaic Senior Life is a modern, state-of-the-art facility that receives high praise for its physical environment and some dedicated nursing staff. However, it faces severe criticism regarding inconsistent care, understaffing, and poor communication, with multiple reports of neglect and unprofessional conduct by administrative and support staff.”
Quality Themes
Tap a score for detailsStrengths
- Modern, state-of-the-art facility
- Clean, well-maintained environment
- Effective physical and rehab therapy
- Some highly compassionate nursing staff
Concerns
- Severe understaffing leading to neglect (mentioned by 5 reviewers)
- Poor communication and lack of updates for families (mentioned by 3 reviewers)
- Rude or unprofessional front desk/administrative staff (mentioned by 3 reviewers)
- Inconsistent quality of care between different staff members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on modern therapy, how do you ensure that the quality of care remains consistent across all shifts and different staff members?
- 2I noticed the facility has a high staffing rating; could you walk me through how you manage daily communication with families to ensure we stay updated on our loved one's progress?
- 3Since memory care is a specialized area, what specific training or additional support do your staff members receive to provide the best possible experience for those residents?
- 4How does your team handle medication management and ensure accuracy, especially during busy times of the day?
- 5What protocols are in place for medical emergencies, and how quickly can we expect to be notified if there is a change in our loved one's health status?
- 6What kind of daily activities or social engagement programs are available to help residents feel connected and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“An 82 year old nursing home resident suffering with Alzheimer’s Dementia was kept in the same diaper for 23.5 hours beginning on Wednesday, April 17.”
“The care, professional services, and in particular the CRA services were beyond my expectations. The building and rooms are immaculate and management is always present.”
“They haven’t updated me or my mother on any of her medical operations or medications, they have lost multiple of her belongings as well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering inspections, with 19 of 50 deficiencies complaint-driven, indicating ongoing concerns about resident safety and accident prevention. The facility struggles most with preventing accidents and safety hazards, medication management, and protecting residents from abuse or neglect. While all issues show correction dates, the pattern of recurring problems across multiple surveys in accident prevention and resident protection suggests persistent challenges that families should investigate thoroughly during visits.
Sep 29, 2025Routine22
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 28, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 10, 2024Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Mar 5, 2025
$12,438
Fine
Feb 7, 2024
$15,642
Fine
Oct 19, 2023
$10,059
Fine
Oct 19, 2023
$10,059
Fine
Sep 29, 2023
$10,062
Ownership & Operations
Who Operates This Facility
Mozaic Senior Life
nonprofit
Ownership & Management
Owners
Jewish Home for the Elderly of Fairfield County Incorporated
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit mozaicsl.org
Medicare data downloads
Original nursing home datasets
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