Northbridge Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 65 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (24 vs median 12)
- High RN turnover (53%)
Bottom 25% in CT · Below recommended RN staffing · Worst in ATHENA HEALTHCARE SYSTEMS chain · $16,801 in fines · Abuse citation
What this means for your family
Northbridge Health Care Center is frequently praised for its cleanliness and effective rehabilitation programs, which may be beneficial for short-term recovery. However, families should be aware of recurring reports regarding poor communication and serious lapses in patient care. We strongly recommend scheduling an in-person visit to observe staff-to-patient interactions and asking specific questions about their medication administration protocols and communication policies.
Google Reviews
Google Reviews
65 reviews on Google“Northbridge Health Care Center receives a wide range of feedback, with many reviewers praising the cleanliness of the facility and the compassion of the nursing staff. However, there are serious, recurring allegations regarding neglect, poor communication, and medication errors that prospective families should investigate thoroughly. While many report positive rehab outcomes, others express significant distress over the quality of care provided to their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and attentive nursing staff
- Effective rehabilitation services
- Professional and responsive leadership team
Concerns
- Difficulty reaching staff via phone (mentioned by 3 reviewers)
- Neglect and poor quality of care (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Inconsistent dietary adherence to allergies/menus (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your leadership team is very active in responding to feedback online; how do you use that family input to improve the daily quality of care here?
- 2Given the recent focus on enhancing communication, what is the best way for our family to get timely updates on our loved one's status if we aren't able to reach the nursing station by phone?
- 3With 145 residents in the facility, what specific protocols do you have in place to ensure medication management remains accurate and consistent for every individual?
- 4We understand that dietary needs are complex; how do you track and verify that specific allergy requirements or menu preferences are consistently met during every meal service?
- 5Could you walk us through the daily activity schedule and explain how staff encourages residents to participate in social life, especially for those who might be more reserved?
- 6In the event of a medical change or emergency, what is your process for notifying family members and coordinating with our loved one's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“My dad has made so much progress here and I believe that Northbridge gave a piece of my dad back to me that I never thought I would see again!”
“Caught them giving us the wrong patients medication, (heart medication to a person with no heart issues). Takes hours to get help to go to the bathroom. They just let you soil yourself and get bed sores.”
“They never answer the phone, very blunt disrespectful social workers that will antagonize you, they’re not compassionate about loved ones.. I really feel the lack of support they had for my brother that passed away last week in this facility”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, with serious concerns about resident protection from abuse and neglect appearing multiple times from 2024 into 2025. The facility struggles most with resident safety and accident prevention, staff training and competency, and care planning quality. While all deficiencies show correction dates, the recurring pattern of abuse-related violations triggered by family complaints suggests persistent problems with fundamental resident protection that families should carefully investigate before choosing this facility.
Dec 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 18, 2025Complaint3
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 14, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 6, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Nov 18, 2025
$40,480
Fine
Jun 26, 2024
$16,801
Payment Denial
Jun 26, 2024
64-day denial
Ownership & Operations
Who Operates This Facility
Northbridge Health Care Center
for profit
Chain Affiliation
Athena Healthcare Systems
24 facilities nationwide
Chain avg rating: 1.7/5 · Rank 16 of 24 (Worst)
Ownership & Management
Owners
Santilli, Lawrence
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit northbridgehealthcare.com
Medicare data downloads
Original nursing home datasets
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