Longview Hill Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (21 vs median 8.0)
Bottom 25% in Texas · Worst in WELLSENTIAL HEALTH chain · $296,219 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for short-term rehabilitation, as the therapy department is consistently rated as top-tier. However, families should be vigilant regarding administrative communication and ensure that meal schedules and nutritional needs are being strictly followed, as multiple reports suggest lapses in these areas.
Google Reviews
Google Reviews
67 reviews on Google“Families seeking rehabilitation services will find a highly-regarded therapy department, with many reviewers praising the physical and occupational therapists for their professionalism and results. However, significant concerns exist regarding the office administration's communication and the consistency of nutritional care and meal timing for residents.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy teams
- Compassionate nursing and CNA staff
- Clean and beautiful facility environment
- Supportive and attentive dietary staff
Concerns
- Unprofessional or rude office/administrative staff (mentioned by 2 reviewers)
- Inconsistent meal delivery and nutritional neglect (mentioned by 2 reviewers)
- Slow response times from nursing staff (mentioned by 2 reviewers)
- Difficulty contacting residents or family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
The owner relies heavily on templated, repetitive scripts to respond to reviews. While they attempt to personalize by using names, the core messaging for negative reviews is a standardized disclaimer about 'well-being and satisfaction' and a request to email a central address.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and therapy teams; could you tell us more about how they work with residents to regain their independence?
- 2How do you ensure that meal delivery is consistent and that every resident's specific nutritional needs are met throughout the day?
- 3What is your process for keeping family members updated on a resident's health, and how can we best stay in touch with our loved one?
- 4How does the nursing staff manage call lights and response times, especially during the night shifts?
- 5Can you describe the daily activities and social programs available to help residents stay engaged with the community?
- 6In the event of a medical emergency or a sudden change in health, what are the immediate steps the nursing team takes?
Personalized based on this facility's data
Key Review Excerpts
“Hands down one of the best rehabilitation facilities I've ever encountered! They are TRUE PROFESSIONALS!! The staff is outstanding!”
“The office staff treated me horribly when dealing with my mom. I had to get the state to intervene in order to keep them from kicking her out, because her insurance denied.”
“The building is beautiful and the staff have all been loving, supportive, and thorough when caring for my mother.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring problems, particularly with families filing numerous complaints that triggered inspections. The three most problematic areas are medication management, basic care quality, and safety/accident prevention. Issues with providing appropriate treatment, medication errors, and maintaining safe environments have persisted across multiple years from 2022 through 2025, suggesting ongoing systematic problems rather than isolated incidents. While the facility reports correcting deficiencies when cited, the repeated nature of similar violations indicates potential challenges in sustaining improvements.
Mar 18, 2026Routine9
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Environmental Deficiencies
Keep all essential equipment working safely.
Mar 18, 2026Complaint1
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Feb 28, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 9, 2026Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Sep 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 16, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
May 16, 2025
$73,554
Fine
Feb 14, 2025
$145,009
Fine
Feb 25, 2024
$6,864
Fine
May 26, 2023
$15,593
Fine
May 26, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Hopkins County Hospital District
for profit
REGENCY IHS OF LONGVIEW, LLC
LEO SANDERS
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 62 of 67 (Worst)
Ownership & Management
Owners
Hopkins County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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