Heritage at Longview Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Below average in Texas · Critically understaffed (RN) · Below chain average · $81,327 in fines
What this means for your family
This facility presents significant risks regarding resident safety and hygiene, with documented instances of severe neglect. While the physical building and rehab equipment appear well-maintained, the frequent reports of understaffing and unprofessionalism mean you must closely monitor your loved one's daily care and hygiene personally.
Google Reviews
Google Reviews
29 reviews on Google“Families should exercise extreme caution due to serious allegations of severe neglect, including untreated bedsores and lack of basic hygiene care. While some residents benefit from a friendly atmosphere and decent food, there are frequent reports of critical understaffing and unprofessional behavior from certain staff members.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly front desk and office staff
- Impressive rehab gym equipment
- Home-style meal quality
Concerns
- Severe neglect and lack of hygiene care (mentioned by 2 reviewers)
- Critical understaffing and slow response times (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Lack of meal variety and resident choice (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a nearly identical structure for every review. While they acknowledge the reviewer by name, they fail to address any of the specific, serious allegations—such as bedsores, staff rudeness, or malnutrition—offering only a standardized redirection to a customer care line.
Questions for Your Tour
- 1I've heard great things about the quality of the home-style meals here; could you tell me more about how much variety and choice residents have in their daily menus?
- 2Since the rehab gym equipment is such a standout feature of this facility, how often do residents participate in physical therapy or specialized exercises?
- 3With the front desk and office staff being so welcoming, what is the best way for our family to maintain consistent and clear communication with the nursing team?
- 4How does the care team ensure that personal hygiene and daily grooming needs are met promptly for every resident throughout the shift?
- 5In the event of a medical emergency during the night, what specific protocols are in place to ensure a rapid response from the clinical staff?
- 6Beyond the clinical care, what kind of social activities or daily outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“Family member literally has bed sores from not being taken care of or cleaned. Gapping holes in their body. Flesh rotten. She was left in her room to die until we caught it.”
“I spent several weeks at Heritage. I have to say the rehab was poor. I left because I could have better one on one rehab at home. But I must say the food was yummy and reminded me of things my mom and grandma used to make.”
“I visited Heritage this week. It was exceptionally clean, the ladies at the front were very sweet, and their rehab gym is most impressive- staff and equipment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies, including a recent serious pressure ulcer case and failure to properly report suspected abuse. The facility shows recurring problems with care planning, medication management, and respiratory care across multiple surveys from 2022-2025. While all deficiencies report correction dates, the pattern of repeated issues in core care areas and ongoing family complaints raises concerns about sustained quality improvement.
Jul 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 19, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 5, 2024Routine9
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 22, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 26, 2023Routine8
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 9, 2022Routine9
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Feb 19, 2025
$70,019
Fine
May 22, 2024
$11,733
Ownership & Operations
Who Operates This Facility
Nacogdoches County Hospital District
for profit
LONGVIEW IV ENTERPRISES, LLC
DAVID WINBURNE
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 92 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit heritagelongview.com
Medicare data downloads
Original nursing home datasets
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