Laurel Ridge Center for Health & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 83 Google reviews
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What this means for your family
Laurel Ridge offers a clean environment and a strong recreation program, which many families appreciate. However, because multiple reviewers have reported serious concerns regarding patient safety, fall prevention, and hygiene, we strongly recommend you observe the facility during off-hours and ask specific questions about their fall-prevention protocols and staffing ratios for your loved one's specific level of care.
Google Reviews
Google Reviews
83 reviews on Google“Laurel Ridge Center for Health & Rehabilitation receives polarized feedback, with many families praising the compassionate, attentive staff and clean environment, while others report severe concerns regarding neglect and poor communication. While some families highlight successful rehabilitation and end-of-life care, multiple critical reviews describe issues with hygiene, slow response times for basic needs, and questionable medication management. Families should be aware of the stark contrast between the highly satisfied experiences and the serious allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong therapeutic recreation department
- Professional and welcoming admissions process
Concerns
- Slow response times for hygiene and basic care needs (mentioned by 4 reviewers)
- Inadequate communication with families regarding patient status and policies (mentioned by 3 reviewers)
- Understaffing leading to poor patient oversight (mentioned by 3 reviewers)
- Rude or unprofessional conduct by nursing leadership (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your therapeutic recreation department is highly praised; what are some of the most popular activities residents here look forward to each week?
- 2Given that medication management is a critical part of care, could you walk me through your process for ensuring accuracy and timely administration for new residents?
- 3How does your team ensure consistent communication with family members regarding changes in a resident's health status or updates to facility policies?
- 4I understand that maintaining timely support for daily hygiene and basic care needs is a priority; how do you manage staffing levels to ensure these requests are met promptly?
- 5I see you actively engage with online feedback; how does the leadership team use that input to improve the daily experience for residents and their families?
- 6What is your protocol for handling medical emergencies or urgent health concerns during evening and weekend hours when administrative staff may not be on-site?
Personalized based on this facility's data
Key Review Excerpts
“The staff was wonderful and always ready to help, not only my mother in law, but the family as well! When my mother in law was in her last moments of life, she was wonderfully taken care of until her final moment and afterwards.”
“The Dementia Care Coordinator, Jennifer and the Dementia Care Staff are so loving and attentive with my mom. They keep me informed on anything of importance that I need to know.”
“My mom went to laurel Ridge after Danbury Hospital from broken hip and my mom fell 2 times and my dad found her on the floor in the bathroom. The nurses are horrible and I had asked about a monitor for the bed if she tries to get up with recovery from her hip and Dementia and they said they couldn’t put any devices that it wasn’t aloud in their facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns including multiple complaint-triggered deficiencies where families filed reports about resident protection from abuse and neglect, care quality, and record-keeping issues. The most recurring problems involve resident protection from abuse/neglect (appearing across multiple surveys), care planning and quality standards, and general quality of life issues. While the facility reports correcting deficiencies, the persistent pattern of abuse protection violations—including recent complaints in 2024-2025—suggests ongoing systemic issues that warrant careful consideration before placement.
May 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 8, 2025Routine9
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Apr 8, 2025Complaint6
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 1, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 11, 2022Routine12
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 30, 2019Routine4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Ownership & Operations
Who Operates This Facility
Laurel Ridge Center for Health & Rehabilitation
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 32 of 43
Ownership & Management
Owners
Bg II Opco Ml LLC
Owner · Organization
Cedar Hill Capital Associates LLC
Owner (parent company) · Organization
Dymer Holdings LLC
Owner (parent company) · Organization
Ilana Ostreicher Family Trust
Owner (parent company) · Organization
Juniper Capital Associates LLC
Owner (parent company) · Organization
Marc Ephram Ostreicher Family Trust
Owner (parent company) · Organization
Oak Management Capital LLC
Owner (parent company) · Organization
Ysro Trust
Owner (parent company) · Organization
Zadun II Holdings LLC
Owner (parent company) · Organization
Ehrenfeld, Mindy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit nhca.com
Medicare data downloads
Original nursing home datasets
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