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Nursing HomeMedicaid

Autumn Lake Healthcare at Glen Hill

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

1 Glen Hill Rd, Danbury, CT 06811100 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 117 Google reviews

5
4
3
2
1
Autumn Lake Healthcare at Glen Hill Nursing Home in Danbury, CT — Street View
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What this means for your family

While the facility is highly regarded for its physical therapy and long-term care, there is a clear pattern of neglect regarding basic hygiene and weekend staffing. We strongly recommend that families visit on weekends and evenings to observe staffing levels firsthand and ask specifically about their protocol for call-button response times.

Google Reviews

Google Reviews

117 reviews on Google
Autumn Lake Healthcare at Glen Hill receives polarized feedback, with many families praising the dedicated therapy and nursing staff for their compassionate, attentive care. However, a significant number of reviewers report serious concerns regarding neglect, including delayed response times for basic hygiene needs, medication errors, and poor communication from the administrative leadership. Families should weigh the strong rehabilitation outcomes against the recurring reports of understaffing and inconsistent care quality.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean7.0Activities5.0Meds3.0Memory7.0Comms4.0Value3.0

Strengths

  • Highly effective physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Clean, well-maintained facility environment
  • Supportive and informative admissions process

Concerns

  • Delayed response to call buttons and hygiene needs (mentioned by 7 reviewers)
  • Understaffing, particularly on weekends (mentioned by 4 reviewers)
  • Poor administrative communication and follow-up (mentioned by 4 reviewers)
  • Medication management and clinical errors (mentioned by 3 reviewers)
  • Low quality or unappealing food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'20(13)'22(27)'24(12)'26(10)

Distribution · 110 analyzed

5
85
4
6
3
1
2
3
1
15
10 reviews posted between Jun 23, 2022Jun 24, 2022 · 8 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that staffing ratings are a focus area for you; what specific steps are you taking to ensure consistent coverage and timely responses to call buttons, especially on weekends?
  • 2Given the feedback regarding medication management, could you walk me through your current process for ensuring accuracy and oversight for residents' daily prescriptions?
  • 3I see that you are active in responding to family feedback online; how do you typically handle communication with families when a concern arises regarding a loved one's care?
  • 4Physical and occupational therapy are clearly a strength here; how are those programs integrated into the daily routine for residents who need extra support?
  • 5I understand that dining experiences can be a challenge in many facilities; what efforts are being made to improve the variety and quality of the meals served here?
  • 6With 11 recent state violations, what specific improvements or internal audits have been implemented to address those clinical and operational findings?

Personalized based on this facility's data


Key Review Excerpts

The staff has left my mother sitting in her own urine for 4 hrs and this is not the first time it has happened.

Family member · 2020☆☆☆☆

The administration SUCKS! They are sprea

Family member · 2022☆☆☆☆

My dad was here for short term rehab and the staff were extremely kind and attentive. He was unable to verbalize what he needed and the staff went above and beyond to anticipate his needs.

Rehab patient's family · 2020★★★★★
Source: 117 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.77hrs
OK
Registered nurses for medical care
Total Nursing
3.40hrs
83%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility55.7%
Worse than Avg
Here
55.7%
US
12.1%
CT
19.7%
Western ct
26.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CT
88.0%
Western ct
86.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.4%
CT
17.8%
Western ct
18.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
14.4%
CT
18.2%
Western ct
16.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.5%
Worse than Avg
Here
25.5%
US
19.4%
CT
24.9%
Western ct
25.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.3%
Worse than Avg
Here
11.3%
US
5.3%
CT
6.3%
Western ct
7.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
81.8%
CT
71.0%
Western ct
74.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.0%
Better than Avg
Here
89.0%
US
79.7%
CT
69.7%
Western ct
68.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
CT
1.5%
Western ct
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Near state avg (12.8)
2 complaint-triggered

This facility has significant recurring issues across fire safety, nutrition, and care planning that families filed complaints about. The 52 deficiencies span recurring problems with fire safety systems, meal service and food handling, and resident care planning that appear across multiple surveys from 2021 to 2025. While all deficiencies show correction dates, the persistence of similar issues over years suggests ongoing operational challenges families should carefully evaluate.

Jun 9, 2025Routine
13
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0585Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Jun 9, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 23, 2023Routine
28
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

May 9, 2023Complaint
1
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Jan 14, 2021Routine
8
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Autumn Lake Healthcare at Glen Hill

Organization Type

for profit

Chain Affiliation

Chain Name

Autumn Lake Healthcare

Chain Size

60 facilities nationwide

Chain avg rating: 2.8/5 · Rank 16 of 60

Ownership & Management

Owners

Kc Derby Gh Opco Jv LLC

Owner · Organization

100%

Glen Ct Holdings LLC

Owner (parent company) · Organization

100%

Key personnel

Schwartz, MarkManagerAccurate Staffing LLCAdp of the SnfBrand Sonnenschine LlpAdp of the SnfPerez, RheaAdp of the SnfRuxin, RobertAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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