Havencare at Hancock Hall
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and memory care programs, making it a strong candidate for many. However, families should be vigilant regarding clinical oversight; we recommend asking specifically about their protocols for pain management and wound care, and monitoring your loved one's condition closely during the first few days of admission.
Google Reviews
Google Reviews
41 reviews on Google“Havencare at Hancock Hall receives high praise for its rehabilitation therapy programs, clean environment, and compassionate nursing staff. However, some families have reported serious concerns regarding understaffing, inadequate pain management, and poor wound care for vulnerable residents. While many find it an excellent facility for recovery, others have experienced significant lapses in clinical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Consistently clean and well-maintained facility
- Compassionate and attentive nursing and administrative staff
- Seamless admission and discharge processes
Concerns
- Understaffing leading to neglect and safety issues (mentioned by 3 reviewers)
- Inadequate pain management for post-surgical patients (mentioned by 2 reviewers)
- Reports of rude or mocking behavior by nursing aides (mentioned by 2 reviewers)
- Poor wound care and hygiene management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 3-star CMS staffing rating, how do you ensure that residents receive consistent attention and timely assistance throughout the day and night?
- 2I noticed some concerns regarding pain management for post-surgical recovery; could you explain your protocol for monitoring and adjusting pain relief to ensure residents remain comfortable?
- 3How does your team foster a supportive and respectful culture among the nursing aides to ensure that every resident feels treated with dignity and kindness?
- 4With your strong reputation for physical and occupational therapy, how are these programs integrated into the daily routine for residents who need ongoing rehabilitation?
- 5What specific protocols are in place for wound care and hygiene management to ensure that high standards of cleanliness are maintained for every resident?
- 6Could you walk me through your medication management process to ensure accuracy and timely administration for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The Therapeutic Team were amazing and had my husband's mobility back to where he was able to get home sooner than anticipated.”
“The facility was clearly understaffed. Her medications were left unattended on her bedside table, and at one point, a nurse attempted to force-feed her pills using applesauce.”
“Pain management was barbaric and traumatic. I had just had rods and screws placed in my back and the strongest pain med prescribed for me was Percocet which does not work well for me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues requiring careful consideration, with families filing complaint reports leading to deficiency findings in three instances. The most recent survey in May 2025 identified seven deficiencies across critical areas including medication management, resident protection from abuse and neglect, and infection control. Quality of care deficiencies have persisted across multiple years, appearing in 2020, 2023, 2024, and 2025, though the facility has correction plans in place for all identified issues.
May 1, 2025Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 13, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 13, 2023Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Mar 12, 2020Routine5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Ownership & Operations
Who Operates This Facility
Havencare at Hancock Hall
for profit
Ownership & Management
Owners
Danbury Opco LLC
Owner · Organization
Jek Irrv Tr II
Owner (parent company) · Organization
Nmj Irrv Tr II
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit hancockhallhc.com
Medicare data downloads
Original nursing home datasets
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