Havencare at Filosa
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
This facility offers excellent physical therapy and a clean environment, making it a strong candidate for short-term rehab. However, families must be vigilant regarding nursing oversight; we strongly recommend scheduling visits during off-hours and weekends to ensure your loved one is receiving consistent, attentive care.
Google Reviews
Google Reviews
41 reviews on Google“Havencare at Filosa (often referred to as Hancock Hall in reviews) generally receives high praise for its cleanliness, professional therapy programs, and compassionate staff. However, families should be aware of serious, recurring concerns regarding inconsistent nursing care, including reports of poor pain management, neglect of wound care, and occasional instances of rude or dismissive behavior from night-shift staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Consistently clean and well-maintained facility
- Professional and compassionate administrative and social work teams
- Strong focus on resident dignity and comfort
Concerns
- Inconsistent or poor quality of nursing care and responsiveness (mentioned by 4 reviewers)
- Understaffing leading to neglect or delayed medical attention (mentioned by 2 reviewers)
- Inadequate pain management protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on physical and occupational therapy, how do these teams coordinate with the nursing staff to ensure a resident's progress is maintained throughout the day?
- 2I noticed the CMS staffing rating is a 3/5; could you explain how you manage staffing levels to ensure timely responses to call lights and medical needs?
- 3How does your team handle medication management and ensure that residents receive their doses accurately and on schedule?
- 4Could you walk me through your protocols for pain management and how you monitor a resident's comfort levels on an ongoing basis?
- 5With the facility being well-regarded for its cleanliness and resident dignity, what specific activities or social programs are currently in place to keep residents engaged and active?
- 6In the event of a sudden change in a resident's health, what is your specific process for escalating care and communicating those updates to family members?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists got my husband walking quicker than expected. Therapy encourages you to maximize your goals.”
“Within 4 days, my mother's backside was open and raw, a stage 2 wound. Which I am dealing with at home. Their Physical therapy was none.”
“The admin Angela gets the absolute highest # of stars available from me and my family!! She was kind, respectful, took the time to explain each situation, shared the process of the insurance, was readily available to answer any and all of my questions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems in care planning, wound care, and treatment delivery across multiple surveys from 2019 to 2024, with families filing at least one complaint. The most recent 2024 survey found significant issues including inadequate nutrition, infection control lapses, fire safety violations, and medication labeling problems. While the facility reports correcting these deficiencies, the pattern of repeated care planning and wound care citations suggests ongoing challenges in these critical areas.
Jan 14, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 7, 2024Routine12
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop a communication plan.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 26, 2022Routine6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 26, 2019Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Havencare at Filosa
for profit
Ownership & Management
Owners
Danbury Opco LLC
Owner · Organization
Jek Irrv Tr II
Owner (parent company) · Organization
Nmj Irrv Tr II
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit hancockhallhc.com
Medicare data downloads
Original nursing home datasets
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