Civita Care Center at Danbury
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews

Watch Civita Care Center at Danbury
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 12)
Bottom 25% in CT · Worst in CIVITA CARE CENTERS chain · $9,110 in fines · Abuse citation
What this means for your family
While the facility offers a clean environment and a very efficient check-in process, families should be cautious regarding the consistency of care. We strongly recommend visiting in person to observe staff-to-resident interactions, specifically asking how they handle call-bell response times and resident hygiene, as these are recurring concerns among multiple reviewers.
Google Reviews
Google Reviews
68 reviews on Google“Civita Care Center at Danbury receives highly polarized feedback, with some families praising the friendly staff and efficient check-in process, while others report serious concerns regarding patient hygiene, slow response times, and poor food quality. While the facility is often described as clean, many reviewers highlight that the building itself feels dated and in need of significant renovations. Families should be aware of the stark contrast between positive experiences with individual staff members and reports of systemic neglect or communication barriers.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front-desk staff
- Efficient and modern check-in process
- Clean and well-maintained facility environment
- Effective physical therapy services
Concerns
- Poor food quality and temperature (mentioned by 7 reviewers)
- Slow response times to call bells and medication requests (mentioned by 4 reviewers)
- Dated facility and worn-out furniture (mentioned by 4 reviewers)
- Difficulty communicating with nursing staff or reaching them by phone (mentioned by 3 reviewers)
- Inadequate hygiene care for residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; how do you ensure this level of cleanliness is maintained for all residents throughout the day?
- 2We noticed the front desk team is very welcoming; how does the administrative staff communicate important updates or changes to family members?
- 3What specific steps are taken to ensure that medication requests are processed quickly and accurately for every resident?
- 4Could you tell us more about the dining experience, specifically how you ensure meals are served at the proper temperature and meet nutritional needs?
- 5How does the nursing team manage call bell responses during the night shift to ensure residents are attended to promptly?
- 6What kind of daily activities or social programs are available to keep residents engaged and active in the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff is nice they assist me in every way they can. The nurses really help me in all my care. The room are tidy, tight but manageable. The food need some work, not the taste but the warmth of it.”
“The facility is close to my house so that’s good. The staff I love, they take good care of me. I’ve been here several times including my husband and we have never been disappointed. Physically it need some sprucing up.”
“I was placed on the dementia wing and as a fall risk couldn't access the bathroom safely. The food was disgusting it was not clean, 2 of the staff members told me to sleep with an eye open because it wasn't safe.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies, with families filing at least 14 complaints triggering investigations. The most persistent problems involve resident protection from abuse and neglect, medication management, and care planning. Issues appear across multiple years (2021-2025), with recent complaints in 2024-2025 about abuse protection and treatment quality. While the facility corrects violations when cited, the repeated nature of these serious deficiencies warrants careful consideration.
May 7, 2025Routine18
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
May 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 21, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 4, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 22, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 8, 2023Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Feb 21, 2025
$9,110
Ownership & Operations
Who Operates This Facility
Civita Care Center at Danbury
for profit
Chain Affiliation
Civita Care Centers
6 facilities nationwide
Chain avg rating: 1.8/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Ct6 Opco Holdco LLC
Owner · Organization
Esnh LLC
Owner (parent company) · Organization
Jpnh LLC
Owner (parent company) · Organization
Pepper, Yehuda
Owner (parent company)
Schwarcz, Elliot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit civitadanbury.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Autumn Lake Healthcare at Glen Hill
< 1 miNursing Home · Danbury, CT
Saint John Paul II Center
1.4 miNursing Home · Danbury, CT
Havencare at Hancock Hall
1.6 miNursing Home · Danbury, CT
Havencare at Filosa
1.6 miNursing Home · Danbury, CT
Bethel Health Care Center
2.7 miNursing Home · Bethel, CT
Laurel Ridge Center for Health & Rehabilitation
5.7 miNursing Home · Ridgefield, CT