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Nursing HomeMedicaid Investigative

Civita Care Center at Danbury

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

107 Osborne Street, Danbury, CT 06810180 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 68 Google reviews

5
4
3
2
1
Civita Care Center at Danbury Nursing Home in Danbury, CT — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (16 vs median 12)

Bottom 25% in CT · Worst in CIVITA CARE CENTERS chain · $9,110 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility offers a clean environment and a very efficient check-in process, families should be cautious regarding the consistency of care. We strongly recommend visiting in person to observe staff-to-resident interactions, specifically asking how they handle call-bell response times and resident hygiene, as these are recurring concerns among multiple reviewers.

Google Reviews

Google Reviews

68 reviews on Google
Civita Care Center at Danbury receives highly polarized feedback, with some families praising the friendly staff and efficient check-in process, while others report serious concerns regarding patient hygiene, slow response times, and poor food quality. While the facility is often described as clean, many reviewers highlight that the building itself feels dated and in need of significant renovations. Families should be aware of the stark contrast between positive experiences with individual staff members and reports of systemic neglect or communication barriers.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean7.0ActivitiesN/AMeds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Friendly and welcoming front-desk staff
  • Efficient and modern check-in process
  • Clean and well-maintained facility environment
  • Effective physical therapy services

Concerns

  • Poor food quality and temperature (mentioned by 7 reviewers)
  • Slow response times to call bells and medication requests (mentioned by 4 reviewers)
  • Dated facility and worn-out furniture (mentioned by 4 reviewers)
  • Difficulty communicating with nursing staff or reaching them by phone (mentioned by 3 reviewers)
  • Inadequate hygiene care for residents (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(1)'19(1)'21(2)'23(7)'25(35)'26(2)

Distribution · 71 analyzed

5
35
4
13
3
6
2
5
1
12

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It is wonderful to see how clean and well-maintained the facility looks; how do you ensure this level of cleanliness is maintained for all residents throughout the day?
  • 2We noticed the front desk team is very welcoming; how does the administrative staff communicate important updates or changes to family members?
  • 3What specific steps are taken to ensure that medication requests are processed quickly and accurately for every resident?
  • 4Could you tell us more about the dining experience, specifically how you ensure meals are served at the proper temperature and meet nutritional needs?
  • 5How does the nursing team manage call bell responses during the night shift to ensure residents are attended to promptly?
  • 6What kind of daily activities or social programs are available to keep residents engaged and active in the community?

Personalized based on this facility's data


Key Review Excerpts

The staff is nice they assist me in every way they can. The nurses really help me in all my care. The room are tidy, tight but manageable. The food need some work, not the taste but the warmth of it.

Rehab patient · 2023★★★★

The facility is close to my house so that’s good. The staff I love, they take good care of me. I’ve been here several times including my husband and we have never been disappointed. Physically it need some sprucing up.

Long-term resident · 2023★★★☆☆

I was placed on the dementia wing and as a fall risk couldn't access the bathroom safely. The food was disgusting it was not clean, 2 of the staff members told me to sleep with an eye open because it wasn't safe.

Rehab patient · 2025☆☆☆☆
Source: 68 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility43.4%
Worse than Avg
Here
43.4%
US
15.4%
CT
17.8%
Western ct
16.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.3%
Worse than Avg
Here
79.3%
US
93.4%
CT
88.0%
Western ct
87.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility16.3%
Mixed vs Avgs
Here
16.3%
US
12.1%
CT
19.7%
Western ct
28.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.9%
Better than Avg
Here
13.9%
US
19.4%
CT
24.9%
Western ct
25.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.5%
CT
17.4%
Western ct
13.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.0%
Worse than Avg
Here
19.0%
US
14.4%
CT
18.2%
Western ct
15.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility47.9%
Worse than Avg
Here
47.9%
US
81.8%
CT
71.0%
Western ct
76.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility47.3%
Worse than Avg
Here
47.3%
US
79.7%
CT
69.7%
Western ct
70.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.8%
Worse than Avg
Here
5.8%
US
1.6%
CT
1.5%
Western ct
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
1penalties
Above state avg (12.8)
7 complaint-triggered
$9,110 in fines

This facility has a concerning pattern of recurring deficiencies, with families filing at least 14 complaints triggering investigations. The most persistent problems involve resident protection from abuse and neglect, medication management, and care planning. Issues appear across multiple years (2021-2025), with recent complaints in 2024-2025 about abuse protection and treatment quality. While the facility corrects violations when cited, the repeated nature of these serious deficiencies warrants careful consideration.

May 7, 2025Routine
18
0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0628Minimal · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0730Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

May 7, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 21, 2025Complaint
2
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 4, 2024Complaint
2
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 22, 2023Complaint
1
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jun 8, 2023Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Federal Penalties

Fine

Feb 21, 2025

$9,110

Ownership & Operations

Who Operates This Facility

Owner / Operator

Civita Care Center at Danbury

Organization Type

for profit

Chain Affiliation

Chain Name

Civita Care Centers

Chain Size

6 facilities nationwide

Chain avg rating: 1.8/5 · Rank 6 of 6 (Worst)

Ownership & Management

Owners

Ct6 Opco Holdco LLC

Owner · Organization

100%

Esnh LLC

Owner (parent company) · Organization

Jpnh LLC

Owner (parent company) · Organization

Pepper, Yehuda

Owner (parent company)

Schwarcz, Elliot

Owner (parent company)

Key personnel

107 Osborne LLC5% or Greater Mortgage InterestSchwarcz, Elliot5% or Greater Mortgage InterestPepper, YehudaManaging Control - Governing BodyPepper, YehudaManagerRaad, MarcManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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