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Nursing HomeMedicaid Investigative

Lake Wales Wellness and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

730 N Scenic Hwy, Lake Wales, FL 33853100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 145 Google reviews

5
4
3
2
1
Lake Wales Wellness and Rehabilitation Center Nursing Home in Lake Wales, FL — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (18 vs median 6.0)
  • High RN turnover (57%)

Bottom 25% in FL · Below recommended RN staffing · Above average staffing · Worst in AHAVA HEALTHCARE chain · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

While the facility offers strong rehabilitation services and a welcoming environment, the recent increase in reports regarding hygiene and call-light response times is concerning. We strongly recommend visiting during off-hours or weekends to observe staffing levels and asking for a tour of the specific unit where your loved one would reside.

Google Reviews

Google Reviews

145 reviews on Google
Lake Wales Wellness and Rehabilitation Center receives polarized feedback, with many visitors praising the clean facility, friendly staff, and effective rehabilitation services. However, several families report serious concerns regarding neglect, including slow response times for call lights, hygiene issues, and inconsistent medication management. While many find the environment welcoming, others highlight significant lapses in basic care and administrative communication.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean7.0Activities8.0Meds3.0Memory4.0Comms5.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and welcoming front desk staff
  • Effective physical and occupational therapy
  • Responsive administrative leadership

Concerns

  • Slow response times to call lights (mentioned by 3 reviewers)
  • Hygiene and toileting neglect (mentioned by 4 reviewers)
  • Medication management errors (mentioned by 2 reviewers)
  • Poor communication regarding medical status/transfers (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.02020(1)5.02021(1)4.72022(34)4.52023(24)4.92024(29)4.12025(34)4.32026(24)

Distribution · 147 analyzed

5
120
4
10
3
2
2
2
1
13

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how clean and well-maintained the facility looks; how does the team ensure this level of cleanliness is maintained in the resident rooms daily?
  • 2I noticed the front desk staff was very welcoming; how does the administrative team ensure that communication remains just as friendly when updates about a resident's medical status or transfers occur?
  • 3What specific protocols are in place to ensure medication is administered accurately and on time every day?
  • 4How does the nursing team manage call lights during the night shift to ensure residents receive timely assistance with hygiene and toileting needs?
  • 5Can you tell me more about the physical and occupational therapy programs and how they help residents regain their independence?
  • 6What kind of daily activities or social outings are planned to keep the residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

My Mom has had two rehab stays at this facility since Oct/Nov 2024. She is currently being transferred back there tomorrow to complete her rehab. The treatment she has received at this facility has been awesome thus far.

Rehab patient's family · 2025☆☆☆☆

I’m extremely concerned about the level of care my grandmother is receiving. She has repeatedly been left sitting in her own urine for extended periods before anyone comes to change her.

Long-term resident's family · 2025☆☆☆☆

The staff was very pleasant and helpful. My friend seemed pleased with her care. Facility was clean.

Visitor · 2024★★★★★
Source: 145 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
59%
Registered nurses for medical care
Total Nursing
3.66hrs
89%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Similar to Avg

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
15.4%
FL
8.7%
Polk
11.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
19.5%
FL
15.0%
Polk
20.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.4%
Mixed vs Avgs
Here
12.4%
US
19.4%
FL
11.5%
Polk
20.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.8%
Worse than Avg
Here
16.8%
US
15.3%
FL
10.6%
Polk
16.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
FL
98.1%
Polk
96.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.2%
Better than Avg
Here
95.2%
US
81.8%
FL
94.8%
Polk
90.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.2%
Mixed vs Avgs
Here
88.2%
US
79.7%
FL
94.7%
Polk
83.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Here
1.5%
US
1.6%
FL
1.5%
Polk
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Well above state avg (7.3)
11 complaint-triggered

This facility has concerning patterns with 51 deficiencies across recent surveys, including multiple family complaints triggering investigations into abuse protection failures and medication management problems. The most recurring issues involve medication errors, care planning deficiencies, and respiratory care problems, with serious complaints about resident protection from neglect and nursing staff competency. While all violations show correction dates, the frequency of complaints and repeat medication safety issues warrant careful consideration during any visit.

Jun 24, 2025Complaint
1
0584Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Apr 30, 2025Complaint
7
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Jun 24, 2024Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Feb 6, 2024Complaint
1
0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Jun 19, 2023Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 11, 2022Routine
14
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lake Wales Wellness and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ahava Healthcare

Chain Size

16 facilities nationwide

Chain avg rating: 2.5/5 · Rank 12 of 15 (Worst)

Ownership & Management

Owners

Mfi Healthcare FL LLC

Owner · Organization

100%

Ecm Holdings LLC

Owner (parent company) · Organization

10%

Eisen, Menashe

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Philipson, Bent

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Philipson, Gabrielle

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Philipson, Raquel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Niederman, AnshelManaging Control - Governing BodyNiederman, AnshelOfficer / DirectorDean, ByronManagerSpadola, CaraManagerForvis Mazars LlpAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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