Winter Haven Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 528 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High RN turnover (53%)
Bottom 25% in FL · Below recommended RN staffing · $4,190 in fines
What this means for your family
This facility is an excellent choice for those prioritizing a clean, modern environment and effective rehabilitation therapy. However, families should be proactive in monitoring care; specifically, ensure you establish a clear communication plan with the nursing unit manager and verify that call light response times meet your expectations during your initial visits.
Google Reviews
Google Reviews
528 reviews on Google“Winter Haven Health and Rehabilitation Center is widely praised for its clean, well-maintained facility and generally friendly, professional staff. While many families report excellent rehabilitation outcomes and compassionate care, some reviewers have raised significant concerns regarding inconsistent communication, delayed response times for call lights, and occasional lapses in basic hygiene or personal care for residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and professional nursing staff
- Effective rehabilitation and therapy services
- Welcoming and bright environment
Concerns
- Delayed response to call lights and requests for assistance (mentioned by 6 reviewers)
- Inconsistent communication with family members regarding care changes (mentioned by 3 reviewers)
- Unprofessional or unfriendly front desk/reception staff (mentioned by 3 reviewers)
- Issues with personal belongings or clothing going missing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 237 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding call light response times, what specific protocols or staffing adjustments are currently in place to ensure residents receive timely assistance?
- 2How does your team ensure that family members are kept consistently updated on changes in a resident's health status or care plan?
- 3With the facility's current CMS health inspection rating, what specific quality improvement initiatives are you prioritizing to enhance the care environment?
- 4Can you walk me through the process for labeling and tracking personal belongings to ensure that items do not go missing?
- 5What steps are you taking to ensure that all staff members, including the front desk team, provide a consistently welcoming and professional experience for visitors?
- 6What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy Department has really made a difference in my mom's life as well. She has come a long way.”
“My husband was unable to do anything for himself when he arrived at Life Care. He is now able to walk with assistance, wheel himself around the halls, feed himself, transfer from bed to chair and chair to restroom. His improvement is amazing.”
“The staff cares about the privacy and comfort of the patient and the visitor and overall I got a very good feeling about my visit.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent issues with medication management appearing across multiple surveys, including medication error rates exceeding 5% and improper drug labeling. Families have filed complaints resulting in 7 deficiencies related to care planning, daily living assistance, feeding tube use, and facility systems. The facility also shows recurring problems with resident rights and quality of care, though all deficiencies have correction dates indicating the facility addresses issues when identified.
Oct 28, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Sep 3, 2024Complaint2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jan 24, 2024Routine13
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Jan 24, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 22, 2021Routine7
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Feb 7, 2020Routine11
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Federal Penalties
Fine
Jan 24, 2024
$4,190
Ownership & Operations
Who Operates This Facility
Winter Haven Health and Rehabilitation Center
nonprofit
Chain Affiliation
Senior Health South
8 facilities nationwide
Chain avg rating: 2.0/5 · Rank 4 of 8
Ownership & Management
Owners
Senior Health South Ex LLC
Owner · Organization
Senior Health Properties South, INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
528 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Life Care Center of Winter Haven
< 1 miNursing Home · Winter Haven, FL
Palm Garden of Winter Haven
< 1 miNursing Home · Winter Haven, FL
Lake Mariam Health and Rehabilitation Center
1.2 miNursing Home · Winter Haven, FL
Astoria Health and Rehabilitation Center
1.7 miNursing Home · Winter Haven, FL
Spring Lake Rehabilitation Center
2.7 miNursing Home · Winter Haven, FL
Vivo Healthcare Winter Haven
3.6 miNursing Home · Winter Haven, FL