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Nursing HomeMedicaid Investigative

Winter Haven Health and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

202 Ave O Ne, Winter Haven, FL 33880140 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 528 Google reviews

5
4
3
2
1
Winter Haven Health and Rehabilitation Center Nursing Home in Winter Haven, FL — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (12 vs median 6.0)
  • High RN turnover (53%)

Bottom 25% in FL · Below recommended RN staffing · $4,190 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for those prioritizing a clean, modern environment and effective rehabilitation therapy. However, families should be proactive in monitoring care; specifically, ensure you establish a clear communication plan with the nursing unit manager and verify that call light response times meet your expectations during your initial visits.

Google Reviews

Google Reviews

528 reviews on Google
Winter Haven Health and Rehabilitation Center is widely praised for its clean, well-maintained facility and generally friendly, professional staff. While many families report excellent rehabilitation outcomes and compassionate care, some reviewers have raised significant concerns regarding inconsistent communication, delayed response times for call lights, and occasional lapses in basic hygiene or personal care for residents.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities8.0Meds5.0Memory8.0Comms4.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Friendly and professional nursing staff
  • Effective rehabilitation and therapy services
  • Welcoming and bright environment

Concerns

  • Delayed response to call lights and requests for assistance (mentioned by 6 reviewers)
  • Inconsistent communication with family members regarding care changes (mentioned by 3 reviewers)
  • Unprofessional or unfriendly front desk/reception staff (mentioned by 3 reviewers)
  • Issues with personal belongings or clothing going missing (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.72025(144)4.82026(93)

Distribution · 237 analyzed

5
207
4
16
3
4
2
4
1
6
10 reviews posted between Mar 16, 2026Mar 21, 2026 · 8 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent feedback regarding call light response times, what specific protocols or staffing adjustments are currently in place to ensure residents receive timely assistance?
  • 2How does your team ensure that family members are kept consistently updated on changes in a resident's health status or care plan?
  • 3With the facility's current CMS health inspection rating, what specific quality improvement initiatives are you prioritizing to enhance the care environment?
  • 4Can you walk me through the process for labeling and tracking personal belongings to ensure that items do not go missing?
  • 5What steps are you taking to ensure that all staff members, including the front desk team, provide a consistently welcoming and professional experience for visitors?
  • 6What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active within the facility?

Personalized based on this facility's data


Key Review Excerpts

The Therapy Department has really made a difference in my mom's life as well. She has come a long way.

Long-term resident's family · 2025★★★★★

My husband was unable to do anything for himself when he arrived at Life Care. He is now able to walk with assistance, wheel himself around the halls, feed himself, transfer from bed to chair and chair to restroom. His improvement is amazing.

Rehab patient's spouse · 2025★★★★★

The staff cares about the privacy and comfort of the patient and the visitor and overall I got a very good feeling about my visit.

Visitor · 2025★★★★★
Source: 528 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
70%
Registered nurses for medical care
Total Nursing
3.26hrs
80%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
19.4%
FL
11.5%
Polk
20.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
15.4%
FL
8.7%
Polk
11.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
19.5%
FL
15.0%
Polk
20.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.6%
Better than Avg
Here
10.6%
US
15.3%
FL
10.6%
Polk
16.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
FL
99.2%
Polk
96.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
FL
94.7%
Polk
82.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.3%
Better than Avg
Here
95.3%
US
81.8%
FL
94.8%
Polk
90.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.0%
Worse than Avg
Here
3.0%
US
1.6%
FL
1.5%
Polk
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Well above state avg (7.3)
7 complaint-triggered
$4,190 in fines

This facility has persistent issues with medication management appearing across multiple surveys, including medication error rates exceeding 5% and improper drug labeling. Families have filed complaints resulting in 7 deficiencies related to care planning, daily living assistance, feeding tube use, and facility systems. The facility also shows recurring problems with resident rights and quality of care, though all deficiencies have correction dates indicating the facility addresses issues when identified.

Oct 28, 2024Complaint
1
0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Sep 3, 2024Complaint
2
0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Jan 24, 2024Routine
13
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0929Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Jan 24, 2024Complaint
4
0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Oct 22, 2021Routine
7
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Feb 7, 2020Routine
11
0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Federal Penalties

Fine

Jan 24, 2024

$4,190

Ownership & Operations

Who Operates This Facility

Owner / Operator

Winter Haven Health and Rehabilitation Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Senior Health South

Chain Size

8 facilities nationwide

Chain avg rating: 2.0/5 · Rank 4 of 8

Ownership & Management

Owners

Senior Health South Ex LLC

Owner · Organization

100%

Senior Health Properties South, INC

Owner (parent company) · Organization

Key personnel

Omega Healthcare Investors, INC5% or Greater Security InterestDepiano, RichOfficer / DirectorJaffe, HowardOfficer / DirectorMullen, AnnOfficer / DirectorRichmond, PennyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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