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Nursing HomeMedicaid

Astoria Health and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

701 Overlook Dr Se, Winter Haven, FL 33884132 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 434 Google reviews

5
4
3
2
1
Astoria Health and Rehabilitation Center Nursing Home in Winter Haven, FL — Street View
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What this means for your family

Astoria offers an excellent environment for physical rehabilitation, with many families reporting successful recovery outcomes. However, due to recurring reports of slow call-light response times and communication barriers, we strongly advise families to visit during weekends and evenings to observe staffing levels firsthand. Ensure you have a clear, documented plan for communication with the nursing supervisor upon admission.

Google Reviews

Google Reviews

434 reviews on Google
Astoria Health and Rehabilitation Center is frequently praised for its beautiful, clean facility and a highly effective rehabilitation therapy team that helps patients regain independence. However, families report significant inconsistencies in care, specifically citing slow response times to call lights, communication gaps with administrative staff, and occasional issues with lost personal belongings. While many residents have positive experiences, some families express frustration regarding the responsiveness of nursing staff during off-hours and weekends.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities8.0Meds5.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Clean, modern, and well-maintained facility
  • Friendly and compassionate frontline staff
  • Strong administrative support for complex cases

Concerns

  • Slow or unresponsive call light system (mentioned by 6 reviewers)
  • Poor communication from administrative and nursing staff (mentioned by 5 reviewers)
  • Lost or missing personal clothing/items (mentioned by 3 reviewers)
  • Understaffing or difficulty reaching staff on weekends (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2344.72023(84)4.52024(63)4.52025(55)5.02026(5)

Distribution · 207 analyzed

5
169
4
15
3
8
2
4
1
11
21 reviews posted between Oct 4, 2024Oct 5, 2024 · 21 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that the facility has a 3-star staffing rating, what specific steps are you taking to ensure consistent coverage and responsiveness, especially during weekend hours?
  • 2I understand that communication is a top priority; what is the standard process for family members to receive timely updates on a resident's daily progress or changes in condition?
  • 3With the call light system being a vital part of daily safety, how do you monitor response times to ensure residents aren't waiting too long for assistance?
  • 4Since the physical and occupational therapy teams are highly regarded here, how are these services integrated into the daily routine to help residents maintain their independence?
  • 5What protocols do you have in place to track and safeguard personal belongings and clothing to ensure items don't go missing?
  • 6Regarding the recent health inspection findings, what specific improvements or changes has the leadership team implemented to address those areas of concern?

Personalized based on this facility's data


Key Review Excerpts

They have an outstanding PT team and the most awesome nurses that treat you like you mean something.

Rehab patient · 2024★★★★★

The care plan team is absolutely amazing. Great facility.

Family member · 2023★★★★★

The nurses here do NOT have the proper training to deal with or care for hospice patients... There was the constant need to wake her up every time they came to give meds.

Hospice family member · 2024☆☆☆☆
Source: 434 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
81%
Registered nurses for medical care
Total Nursing
4.33hrs
OK
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
37%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
15.4%
FL
8.7%
Polk
11.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
FL
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.7%
Worse than Avg
Here
20.7%
US
19.4%
FL
11.5%
Polk
19.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
14.4%
FL
9.1%
Polk
13.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.3%
Mixed vs Avgs
Here
11.3%
US
15.3%
FL
10.6%
Polk
16.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility94.6%
Worse than Avg
Here
94.6%
US
95.5%
FL
99.2%
Polk
96.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.3%
Worse than Avg
Here
71.3%
US
79.7%
FL
94.7%
Polk
83.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.9%
Mixed vs Avgs
Here
88.9%
US
81.8%
FL
94.8%
Polk
90.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
FL
1.5%
Polk
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (7.3)

This facility shows concerning patterns with recurring issues in medication management and care planning across all three federal inspections from 2020-2024. The most problematic area is medication safety, with repeated deficiencies in error rates, drug labeling, and pharmacy oversight appearing in every survey. Care planning and resident assessment problems also persist throughout the inspection period. While all 37 deficiencies were reportedly corrected, the consistent recurrence of the same fundamental issues suggests ongoing operational challenges that families should carefully consider.

Mar 26, 2024Routine
13
0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Feb 4, 2022Routine
10
0623Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Oct 30, 2020Routine
14
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Astoria Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Tlc Management

Chain Size

20 facilities nationwide

Chain avg rating: 4.0/5 · Rank 15 of 20

Ownership & Management

Owners

Lanham, Steven

Owner

10%

Key personnel

Gibson, CullenOfficer / DirectorOtt, DwightOfficer / DirectorOtt, GaryOfficer / DirectorTender Loving Care Management INCManagerBlackwell, CoryManager
Source: Medicare provider data

Contact

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References & Resources

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