Astoria Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 434 Google reviews

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What this means for your family
Astoria offers an excellent environment for physical rehabilitation, with many families reporting successful recovery outcomes. However, due to recurring reports of slow call-light response times and communication barriers, we strongly advise families to visit during weekends and evenings to observe staffing levels firsthand. Ensure you have a clear, documented plan for communication with the nursing supervisor upon admission.
Google Reviews
Google Reviews
434 reviews on Google“Astoria Health and Rehabilitation Center is frequently praised for its beautiful, clean facility and a highly effective rehabilitation therapy team that helps patients regain independence. However, families report significant inconsistencies in care, specifically citing slow response times to call lights, communication gaps with administrative staff, and occasional issues with lost personal belongings. While many residents have positive experiences, some families express frustration regarding the responsiveness of nursing staff during off-hours and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, modern, and well-maintained facility
- Friendly and compassionate frontline staff
- Strong administrative support for complex cases
Concerns
- Slow or unresponsive call light system (mentioned by 6 reviewers)
- Poor communication from administrative and nursing staff (mentioned by 5 reviewers)
- Lost or missing personal clothing/items (mentioned by 3 reviewers)
- Understaffing or difficulty reaching staff on weekends (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a 3-star staffing rating, what specific steps are you taking to ensure consistent coverage and responsiveness, especially during weekend hours?
- 2I understand that communication is a top priority; what is the standard process for family members to receive timely updates on a resident's daily progress or changes in condition?
- 3With the call light system being a vital part of daily safety, how do you monitor response times to ensure residents aren't waiting too long for assistance?
- 4Since the physical and occupational therapy teams are highly regarded here, how are these services integrated into the daily routine to help residents maintain their independence?
- 5What protocols do you have in place to track and safeguard personal belongings and clothing to ensure items don't go missing?
- 6Regarding the recent health inspection findings, what specific improvements or changes has the leadership team implemented to address those areas of concern?
Personalized based on this facility's data
Key Review Excerpts
“They have an outstanding PT team and the most awesome nurses that treat you like you mean something.”
“The care plan team is absolutely amazing. Great facility.”
“The nurses here do NOT have the proper training to deal with or care for hospice patients... There was the constant need to wake her up every time they came to give meds.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recurring issues in medication management and care planning across all three federal inspections from 2020-2024. The most problematic area is medication safety, with repeated deficiencies in error rates, drug labeling, and pharmacy oversight appearing in every survey. Care planning and resident assessment problems also persist throughout the inspection period. While all 37 deficiencies were reportedly corrected, the consistent recurrence of the same fundamental issues suggests ongoing operational challenges that families should carefully consider.
Mar 26, 2024Routine13
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Feb 4, 2022Routine10
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Oct 30, 2020Routine14
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Astoria Health and Rehabilitation Center
for profit
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 15 of 20
Ownership & Management
Owners
Lanham, Steven
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
434 reviews from families & visitors
Official Website
Visit astoriahealthandrehab.com
Medicare data downloads
Original nursing home datasets
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