Groves Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 182 Google reviews

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What this means for your family
While recent reviews suggest the facility is undergoing positive renovations and management changes, the history of severe neglect allegations remains concerning. If you choose to tour, we strongly recommend visiting unannounced during off-hours to observe response times to call lights and the cleanliness of the facility, as these are the most frequent points of failure mentioned by families.
Google Reviews
Google Reviews
182 reviews on Google“The Groves Center receives highly polarized reviews, with recent feedback suggesting a facility in transition. Many families praise the compassionate nursing staff, recent renovations, and the admissions team, while a significant number of critical reviews cite severe neglect, including poor hygiene, slow response times to call lights, and medication management errors. Families considering this facility should be aware of the stark contrast between experiences, which often depend on specific staff members and the current state of facility management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Helpful and knowledgeable admissions team
- Visible facility renovations and upgrades
- Effective physical therapy department
Concerns
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Poor hygiene and cleanliness (urine odors, dirty bathrooms) (mentioned by 11 reviewers)
- Medication management errors or delays (mentioned by 7 reviewers)
- Inadequate staffing levels (mentioned by 6 reviewers)
- Neglect of basic resident needs (hygiene/diaper changes) (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 185 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility is undergoing some nice renovations; how are you balancing these upgrades with maintaining a consistently clean and odor-free environment for residents?
- 2Could you walk me through the specific process for how call lights are monitored and prioritized to ensure residents receive timely assistance?
- 3Given the importance of medication adherence, what safeguards and double-check systems are currently in place to ensure residents receive the correct doses on time?
- 4How do you currently manage staffing levels during peak hours to ensure that basic personal care needs, such as hygiene and bathroom assistance, are met promptly?
- 5What does a typical day look like for residents in terms of social engagement, and how do you encourage participation for those who might be more reserved?
- 6In the event of a medical concern, how does your nursing team communicate updates to family members, and what is your protocol for escalating care if a resident's condition changes?
Personalized based on this facility's data
Key Review Excerpts
“It is not the newest building with the newest equipment, but they helped me walk again, after I was given a 0 percent chance by my doctors.”
“The staff had it's good but the majority was never seen without their personal smart phones directly in front of their faces. On more than one occasion I had to as wait 30 minutes or more for the staff to respond to the call light.”
“The nurses and the CNA, Veronica was absolutely amazing! She was the kindest woman to my nana. The Social Worker went above and beyond to make sure we had everything at home to care for her when she arrived.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families repeatedly filing complaints triggering over half the deficiencies, including recent abuse protection failures spanning from 2024 to 2025. The most frequent issues involve abuse protection, care quality (particularly respiratory and wound care), and medication management. While all violations show correction dates, the persistence of similar problems across multiple years and ongoing family complaints suggest underlying care quality concerns that warrant careful investigation before placement.
Feb 4, 2026Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 29, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
May 28, 2025Complaint5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 1, 2024Complaint4
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 12, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 12, 2024Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Oct 29, 2025
$128,925
Fine
Jan 12, 2024
$162,553
Ownership & Operations
Who Operates This Facility
Groves Center
for profit
Chain Affiliation
Hearthstone Senior Communities
8 facilities nationwide
Ownership & Management
Owners
Hearthstone Senior Communities, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
182 reviews from families & visitors
Official Website
Visit thegrovescenter.com
Medicare data downloads
Original nursing home datasets
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