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Nursing HomeMedicaid Investigative

Lake Mariam Health and Rehabilitation Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1801 N Lake Mariam Dr, Winter Haven, FL 33884120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 92 Google reviews

5
4
3
2
1
Lake Mariam Health and Rehabilitation Center Nursing Home in Winter Haven, FL — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (36 vs median 6.0)
  • High staff turnover (52%)

Bottom 25% in FL · Below recommended RN staffing · Above recommended total nurse staffing · Worst in ROBERT SCHOENFELD chain · $353,123 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While recent reviews highlight positive changes under new management, the facility has a persistent history of serious complaints regarding hygiene and lost personal property. If you choose this facility, maintain a daily physical presence to monitor your loved one's care and ensure personal items are inventoried and tracked closely.

Google Reviews

Google Reviews

92 reviews on Google
Lake Mariam Health and Rehabilitation Center receives highly polarized feedback, with a significant divide between long-term concerns and recent positive reports. While recent reviewers praise new management and a more welcoming environment, many others report severe issues including poor hygiene, lost personal belongings, and inconsistent communication. Families considering this facility should be aware of the historical pattern of complaints regarding cleanliness and neglect, despite recent efforts to improve.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean2.0ActivitiesN/AMeds1.0Memory4.0Comms2.0ValueN/A

Strengths

  • Attentive and caring nursing staff
  • Visible improvements under new management
  • Strong therapy department
  • Warm, home-like environment

Concerns

  • Poor hygiene and unsanitary conditions (urine smell, roaches, soiled linens) (mentioned by 11 reviewers)
  • Loss of personal belongings (dentures, glasses, clothing) (mentioned by 4 reviewers)
  • Difficulty reaching staff via phone or getting timely updates (mentioned by 5 reviewers)
  • Neglect of basic care needs (bathing, medication management) (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(2)'18(12)'20(2)'22(3)'24(33)'26(11)

Distribution · 94 analyzed

5
46
4
8
3
1
2
2
1
37
15 reviews posted between Oct 22, 2024Oct 26, 2024 · 14 were 5-star

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed there have been some recent changes in management; what specific improvements have been made to the facility's daily cleaning protocols and room maintenance?
  • 2Given the high number of state violations, what new oversight measures have you put in place to ensure consistent standards for hygiene and basic resident care?
  • 3We are concerned about the security of personal items like glasses and dentures; what is your current system for tracking and safeguarding a resident's belongings?
  • 4What is your standard protocol for communicating updates to families, and how can we ensure we receive timely responses regarding our loved one's health status?
  • 5Since medication management is a top priority for us, could you walk us through the process your nursing team uses to ensure medications are administered accurately and on time?
  • 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation for those who may be less mobile?

Personalized based on this facility's data


Key Review Excerpts

My dad is here and I'm so happy with the improvements they have made with the building and the new management team! They are great!!!

Long-term resident's family · 2024★★★★★

My mother has advanced Alzheimer's, and life is tricky. She recently stayed in the memory care facility at Lake Mariam Health for a 5-night respite stay. I was very impressed.

Memory care family member · 2026★★★★★

My mom was in there care twice for Respite care and both times they lost both upper and lower dentures that was purchased in January of this yr 5k ,her glasses and her clothes.

Respite care family member · 2025☆☆☆☆
Source: 92 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
62%
Registered nurses for medical care
Total Nursing
4.38hrs
OK
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

2

measures

Mixed Results

6

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.4%
Worse than Avg
Here
24.4%
US
19.4%
FL
11.5%
Polk
19.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
19.5%
FL
15.0%
Polk
21.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.5%
Mixed vs Avgs
Here
4.5%
US
12.1%
FL
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.2%
Mixed vs Avgs
Here
9.2%
US
15.4%
FL
8.7%
Polk
11.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.5%
Mixed vs Avgs
Here
9.5%
US
14.4%
FL
9.1%
Polk
13.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.4%
Mixed vs Avgs
Here
15.4%
US
15.3%
FL
10.6%
Polk
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility67.0%
Worse than Avg
Here
67.0%
US
81.8%
FL
94.8%
Polk
91.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.5%
Mixed vs Avgs
Here
82.5%
US
79.7%
FL
94.7%
Polk
83.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
FL
1.5%
Polk
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

39deficiencies
4penalties
Well above state avg (7.3)
16 complaint-triggered
$353,123 in fines

Lake Mariam Health and Rehabilitation Center has concerning patterns of recurring issues, with families filing 13 complaints that triggered federal inspections. The most persistent problems involve protecting residents from abuse and neglect, maintaining clean and safe environments including pest control, and accident prevention. Issues with abuse protection, cleanliness, and pest control have repeatedly appeared across multiple surveys and complaint investigations, suggesting ongoing challenges despite reported corrections.

Mar 12, 2026Complaint
3
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0773Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 17, 2024Complaint
3
0624Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

May 17, 2024Complaint
1
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 25, 2024Routine
46
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0001Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0918Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide a bathroom in or located near each resident’s room.

0920Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

0924Potential for harm · IsolatedCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0926Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have policies on smoking.

Jan 25, 2024Complaint
5
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0807Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0837Potential for harm · IsolatedCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

Aug 18, 2023Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Federal Penalties

Fine

Oct 17, 2024

$12,529

Fine

Jan 25, 2024

$12,542

Fine

Jan 25, 2024

$296,449

Fine

Aug 18, 2023

$31,603

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lake Mariam Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Robert Schoenfeld

Chain Size

8 facilities nationwide

Chain avg rating: 3.3/5 · Rank 8 of 8 (Worst)

Ownership & Management

Owners

Lake Mariam FL Holdco LLC

Owner · Organization

100%

Key personnel

Schoenfeld, RobertOfficer / DirectorFL Hc Opco LLCManagerSchoenfeld, RobertManagerFL Hc Opco LLCAdp of the SnfDean, ByronAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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