Palm Garden of Winter Haven
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 297 Google reviews

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What this means for your family
Palm Garden is highly regarded for its physical therapy and clean, modern environment, making it a strong candidate for short-term rehab. However, families should be aware of reports regarding slow call-light response times; we recommend observing the response speed during your tour and asking how the facility handles off-hour nursing requests.
Google Reviews
Google Reviews
297 reviews on Google“Palm Garden of Winter Haven receives high praise for its cleanliness, welcoming atmosphere, and effective physical therapy programs. While many families report excellent care and attentive staff, a recurring concern involves slow response times to call lights and occasional lapses in nursing oversight, particularly during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Highly effective physical therapy team
- Friendly and welcoming front desk staff
- Compassionate and professional care for rehab patients
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 5 reviewers)
- Inconsistent nursing oversight and communication (mentioned by 3 reviewers)
- Hygiene and cleanliness issues in patient rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your process for keeping families updated on their loved one's daily progress and care plan changes?
- 2With your high staffing rating, how do you ensure that call lights are answered promptly and that residents receive timely assistance throughout the day?
- 3Given the recent health inspection results, what specific steps is the facility taking to improve oversight and ensure consistent quality of care for all residents?
- 4I’ve heard great things about your physical therapy team; how do you integrate their rehabilitation programs into the daily life and social activities of the residents?
- 5What protocols are in place to ensure that patient rooms are maintained to the highest hygiene standards on a daily basis?
- 6How does your nursing staff coordinate with local hospitals or emergency services to ensure seamless medical care if a resident’s health needs change suddenly?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team was absolutely and I mean absolutely amazing!! They had my strength up and got me up and walking in my own in team. They actually do care about getting you better.”
“The staff truly treats her with kindness, patience, and respect. The facility is always clean, welcoming, and well-organized. Communication with the team has been excellent; they keep me updated regularly.”
“I was stuck in my room with no oxygen screaming for help for 20 minutes... it was a CNA outside my door laughing and texting and she says can I help you I said don't you hear the alarm going off.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Palm Garden of Winter Haven has significant concerns with families filing complaints that triggered inspections, including serious issues with resident protection from abuse and neglect in 2024. The facility shows recurring problems with medication management (appearing across multiple surveys from 2020-2024), care planning, and abuse prevention policies. While all deficiencies report correction dates, the pattern of repeated medication errors and recent complaint-driven findings about resident safety warrant careful consideration during any visit.
Jun 20, 2024Routine8
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 4, 2024Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 11, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 10, 2022Routine3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Dec 18, 2020Routine11
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
Apr 4, 2024
$24,395
Ownership & Operations
Who Operates This Facility
Palm Garden of Winter Haven
for profit
Chain Affiliation
Palm Garden Health and Rehabilitation
14 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 14
Ownership & Management
Owners
Palm Garden Healthcare Holdings, LLC
Owner · Organization
James O. Mccarver Qtip Business Marital Trust U/a Dated June 22, 2001,
Owner (parent company) · Organization
James O. Mccarver Residuary Trust Share U/a Dated 06/22/2001
Owner (parent company) · Organization
Patsy E. Mccarver Trust U/a Dated June 22, 2001 as Amended, Patsy E
Owner (parent company) · Organization
Mccarver, Patsy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
297 reviews from families & visitors
Official Website
Visit palmgardenofwinterhaven.com
Medicare data downloads
Original nursing home datasets
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