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Nursing HomeMedicaid

Palm Garden of Winter Haven

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

1120 Cypress Gardens Blvd, Winter Haven, FL 33884120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 297 Google reviews

5
4
3
2
1
Palm Garden of Winter Haven Nursing Home in Winter Haven, FL — Street View
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What this means for your family

Palm Garden is highly regarded for its physical therapy and clean, modern environment, making it a strong candidate for short-term rehab. However, families should be aware of reports regarding slow call-light response times; we recommend observing the response speed during your tour and asking how the facility handles off-hour nursing requests.

Google Reviews

Google Reviews

297 reviews on Google
Palm Garden of Winter Haven receives high praise for its cleanliness, welcoming atmosphere, and effective physical therapy programs. While many families report excellent care and attentive staff, a recurring concern involves slow response times to call lights and occasional lapses in nursing oversight, particularly during off-hours.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities7.0Meds6.0MemoryN/AComms6.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Highly effective physical therapy team
  • Friendly and welcoming front desk staff
  • Compassionate and professional care for rehab patients

Concerns

  • Slow response times to call lights and requests for assistance (mentioned by 5 reviewers)
  • Inconsistent nursing oversight and communication (mentioned by 3 reviewers)
  • Hygiene and cleanliness issues in patient rooms (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.62023(30)4.22024(21)4.82025(135)4.92026(24)

Distribution · 210 analyzed

5
188
4
12
3
0
2
0
1
10

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is your process for keeping families updated on their loved one's daily progress and care plan changes?
  • 2With your high staffing rating, how do you ensure that call lights are answered promptly and that residents receive timely assistance throughout the day?
  • 3Given the recent health inspection results, what specific steps is the facility taking to improve oversight and ensure consistent quality of care for all residents?
  • 4I’ve heard great things about your physical therapy team; how do you integrate their rehabilitation programs into the daily life and social activities of the residents?
  • 5What protocols are in place to ensure that patient rooms are maintained to the highest hygiene standards on a daily basis?
  • 6How does your nursing staff coordinate with local hospitals or emergency services to ensure seamless medical care if a resident’s health needs change suddenly?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy team was absolutely and I mean absolutely amazing!! They had my strength up and got me up and walking in my own in team. They actually do care about getting you better.

Rehab patient · 2025★★★★★

The staff truly treats her with kindness, patience, and respect. The facility is always clean, welcoming, and well-organized. Communication with the team has been excellent; they keep me updated regularly.

Long-term resident's family · 2025★★★★★

I was stuck in my room with no oxygen screaming for help for 20 minutes... it was a CNA outside my door laughing and texting and she says can I help you I said don't you hear the alarm going off.

Rehab patient · 2024☆☆☆☆
Source: 297 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.71hrs
95%
Registered nurses for medical care
Total Nursing
3.68hrs
90%
All nurses + aides combined
Staff Turnover
26%
Lower is better (< 30% = good)
RN Turnover
12%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
15.4%
FL
8.7%
Polk
11.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
FL
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
15.3%
FL
10.6%
Polk
16.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
14.4%
FL
9.1%
Polk
13.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Polk
96.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
FL
99.2%
Polk
96.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
FL
94.8%
Polk
90.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.3%
Better than Avg
Here
96.3%
US
79.7%
FL
94.7%
Polk
82.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
FL
1.5%
Polk
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Above state avg (7.3)
9 complaint-triggered
$24,395 in fines

Palm Garden of Winter Haven has significant concerns with families filing complaints that triggered inspections, including serious issues with resident protection from abuse and neglect in 2024. The facility shows recurring problems with medication management (appearing across multiple surveys from 2020-2024), care planning, and abuse prevention policies. While all deficiencies report correction dates, the pattern of repeated medication errors and recent complaint-driven findings about resident safety warrant careful consideration during any visit.

Jun 20, 2024Routine
8
0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Apr 4, 2024Complaint
8
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 11, 2024Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Mar 10, 2022Routine
3
0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Dec 18, 2020Routine
11
0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Federal Penalties

Fine

Apr 4, 2024

$24,395

Ownership & Operations

Who Operates This Facility

Owner / Operator

Palm Garden of Winter Haven

Organization Type

for profit

Chain Affiliation

Chain Name

Palm Garden Health and Rehabilitation

Chain Size

14 facilities nationwide

Chain avg rating: 3.0/5 · Rank 2 of 14

Ownership & Management

Owners

Palm Garden Healthcare Holdings, LLC

Owner · Organization

50%

James O. Mccarver Qtip Business Marital Trust U/a Dated June 22, 2001,

Owner (parent company) · Organization

James O. Mccarver Residuary Trust Share U/a Dated 06/22/2001

Owner (parent company) · Organization

Patsy E. Mccarver Trust U/a Dated June 22, 2001 as Amended, Patsy E

Owner (parent company) · Organization

Mccarver, Patsy

Owner (parent company)

Key personnel

Regions Bank5% or Greater Mortgage InterestPgwin Re, LLC5% or Greater Security InterestRegions Bank5% or Greater Security InterestBomberger, JeffreyOfficer / DirectorChalmers, JamesOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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