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Nursing HomeMedicaid

Life Care Center of Winter Haven

Strong Medicare quality ratings; families often praise exceptionally clean and well-maintained environment. Still worth an in-person visit.

1510 Cypress Gardens Blvd, Winter Haven, FL 33884177 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 528 Google reviews

5
4
3
2
1
Life Care Center of Winter Haven Nursing Home in Winter Haven, FL — Street View
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What this means for your family

This facility is an excellent choice if cleanliness and a beautiful environment are your top priorities. However, you should proactively monitor medication schedules and check in frequently regarding call light responsiveness, as some families have experienced delays in these areas.

Google Reviews

Google Reviews

528 reviews on Google
Families can expect a very clean and aesthetically pleasing facility with a nursing staff that many reviewers describe as attentive and supportive. While many visitors praise the friendly atmosphere, there are notable concerns regarding medication delivery delays and inconsistent responsiveness to call lights.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean10.0ActivitiesN/AMeds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Exceptionally clean and well-maintained environment
  • Attentive and supportive nursing staff
  • Pleasant and beautiful facility grounds
  • Friendly and respectful attitude toward visitors

Concerns

  • Delays in medication administration
  • Slow response times to call lights (mentioned by 2 reviewers)
  • Inconsistent staff friendliness/professionalism (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 37 analyzed

5
30
4
5
3
1
2
0
1
1

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed how much care you put into responding to every single person who leaves feedback online; how does that culture of communication translate to how you interact with families daily?
  • 2With such a high Google rating from the community, what are some of the favorite social activities or group outings that residents participate in here?
  • 3I saw that there have been some recent state inspections noted in the records; what specific steps has the facility taken recently to address those findings and improve care standards?
  • 4In the event of a medical emergency during the night or over a weekend, what is the specific protocol for notifying the family and coordinating with doctors?
  • 5With a large capacity of 177 residents, how do you ensure that each person still receives personalized attention and doesn't feel lost in the crowd?
  • 6How does the nursing team manage medication administration and monitoring to ensure all clinical needs are met consistently throughout the day?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff have been very attentive. Kristen and Honey are extremely supportive even at my lowest point. I know my husband is in good hands.

Long-term resident's family · 2026★★★★★

Excellent work and quality—it always has a pleasant, fresh scent. All areas are super clean, and the staff is an excellent team. We are very pleased and recommend them 100%

Family member · 2026★★★★★

I found out that her prescribed pain medication is being delivered to her long after her doctor wants her to take it. Late day ingestion of it affects her sleep.

Visitor · 2026★★★★★
Source: 528 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
89%
Registered nurses for medical care
Total Nursing
3.80hrs
93%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
19.4%
FL
11.5%
Polk
20.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.4%
Worse than Avg
Here
30.4%
US
19.5%
FL
15.0%
Polk
20.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
15.3%
FL
10.6%
Polk
16.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
14.4%
FL
9.1%
Polk
13.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
FL
98.1%
Polk
96.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
FL
94.8%
Polk
90.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
79.7%
FL
94.7%
Polk
82.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
FL
1.5%
Polk
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (7.3)

This facility shows recurring issues with medication management, resident rights, and safety systems across all three surveys from 2021 to 2025. The most concerning pattern is repeated medication error problems and fire safety deficiencies that persist despite corrections. While all violations were reportedly corrected, the recurrence of similar issues in medication management, resident dignity and self-determination rights, and building safety systems suggests ongoing challenges with maintaining consistent care standards.

Feb 20, 2025Routine
11
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0687Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0200Minimal · WidespreadCorrected

Egress Deficiencies

Meet other general requirements.

Jan 26, 2023Routine
8
0644Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Minimal · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 12, 2021Routine
14
0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0924Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that anesthesia apparatus are tested after any adjustment, modification or repair.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Winter Haven

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 93 of 194

Ownership & Management

Key personnel

Mennen, SarahManaging Control - Governing BodyPreston, AaronManaging Control - Governing BodyRawlinson, PamelaManaging Control - Governing BodyFletcher, ToddOfficer / DirectorLay, LisaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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