Life Care Center of Winter Haven
Strong Medicare quality ratings; families often praise exceptionally clean and well-maintained environment. Still worth an in-person visit.
based on 528 Google reviews

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What this means for your family
This facility is an excellent choice if cleanliness and a beautiful environment are your top priorities. However, you should proactively monitor medication schedules and check in frequently regarding call light responsiveness, as some families have experienced delays in these areas.
Google Reviews
Google Reviews
528 reviews on Google“Families can expect a very clean and aesthetically pleasing facility with a nursing staff that many reviewers describe as attentive and supportive. While many visitors praise the friendly atmosphere, there are notable concerns regarding medication delivery delays and inconsistent responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally clean and well-maintained environment
- Attentive and supportive nursing staff
- Pleasant and beautiful facility grounds
- Friendly and respectful attitude toward visitors
Concerns
- Delays in medication administration
- Slow response times to call lights (mentioned by 2 reviewers)
- Inconsistent staff friendliness/professionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much care you put into responding to every single person who leaves feedback online; how does that culture of communication translate to how you interact with families daily?
- 2With such a high Google rating from the community, what are some of the favorite social activities or group outings that residents participate in here?
- 3I saw that there have been some recent state inspections noted in the records; what specific steps has the facility taken recently to address those findings and improve care standards?
- 4In the event of a medical emergency during the night or over a weekend, what is the specific protocol for notifying the family and coordinating with doctors?
- 5With a large capacity of 177 residents, how do you ensure that each person still receives personalized attention and doesn't feel lost in the crowd?
- 6How does the nursing team manage medication administration and monitoring to ensure all clinical needs are met consistently throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff have been very attentive. Kristen and Honey are extremely supportive even at my lowest point. I know my husband is in good hands.”
“Excellent work and quality—it always has a pleasant, fresh scent. All areas are super clean, and the staff is an excellent team. We are very pleased and recommend them 100%”
“I found out that her prescribed pain medication is being delivered to her long after her doctor wants her to take it. Late day ingestion of it affects her sleep.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with medication management, resident rights, and safety systems across all three surveys from 2021 to 2025. The most concerning pattern is repeated medication error problems and fire safety deficiencies that persist despite corrections. While all violations were reportedly corrected, the recurrence of similar issues in medication management, resident dignity and self-determination rights, and building safety systems suggests ongoing challenges with maintaining consistent care standards.
Feb 20, 2025Routine11
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements.
Jan 26, 2023Routine8
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 12, 2021Routine14
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that anesthesia apparatus are tested after any adjustment, modification or repair.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Ownership & Operations
Who Operates This Facility
Life Care Center of Winter Haven
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 93 of 194
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
528 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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