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Assisted Living

Friends Boarding Home of Western Quarterly Meeting

Limited public data on Friends Boarding Home of Western Quarterly Meeting. Call, tour, and ask to meet current residents' families — your own impression matters most.

147 West State Street, Kennett Square, PA 1934868 bedsLicensed & Active
Google rating
3.9/5

based on 32 Google reviews

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What this means for your family

This facility offers excellent programming, particularly in music and daily activities, and many families find the staff to be very loving. However, you should perform due diligence regarding medication protocols and nursing oversight, as there are serious historical allegations of improper care and staff-resident friction.

Google Reviews

Google Reviews

32 reviews on Google
Families may find comfort in the facility's highly praised caring staff and engaging daily activities, including a notable music program. However, there are serious, specific allegations regarding medication management and poor communication during the admission process that require investigation.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean4.0Activities5.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Caring and attentive nursing staff
  • Engaging daily activities and music programs
  • Fresh and delicious meal plans
  • Clean and well-maintained environment

Concerns

  • Issues with medication management and resident treatment
  • Poor communication regarding admission decisions

Rating Trends

Tap a year to see what changed

234'17(4)'19(4)'21(2)'23(3)'25(2)'26(2)

Distribution · 30 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your music programs and daily activities; could you tell us more about what a typical week looks like for the residents?
  • 2The meals here are highly recommended, so could you share a bit more about how the menus are planned and how fresh the ingredients are?
  • 3Could you walk us through your specific process for tracking and administering daily medications to ensure everything is handled accurately?
  • 4In the event of a medical emergency during the night, what is the protocol for contacting both the nursing staff and our family?
  • 5How does the administration team ensure that families are kept updated and informed during the admission process and beyond?
  • 6We noticed the facility is described as very well-maintained; what are your daily routines for ensuring all resident living areas stay clean and comfortable?

Personalized based on this facility's data


Key Review Excerpts

My mom stayed at the Linden Hall facility for 6 months and was so happy with everything. The staff were friendly, attentive, and very caring. The food was fresh and delicious.

Long-term resident's family · 2025★★★★★

They have many daily activities to entertain and educate the patients. The music dept is amazing. Brenton is inspiring with his music and choir!

Resident's family · 2025★★★★★

The people who work there are so caring and loving. They have a lot of awesome activities daily and a great meal plan.

Visitor · 2024★★★★★
Source: 32 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

24total
40deficiencies

Key Findings

Between 2022 and 2025, the facility underwent 29 inspections, resulting in 13 clean reports and 40 recorded violations. Documented findings include issues with resident contract details, administrative training requirements, and certain physical safety features like handrails and hot water temperatures.

Nov 14, 2025Routine
minor2600.65e

Direct care staff person A received only 3 hours of the required 12 hours of annual training in 2024.

minor2600.65f

Staff persons A and B lacked required training in topics including medication self-administration, resident assessment needs, dementia care, and safe management techniques.

minor2600.65g

Staff persons A and B did not receive required annual training in fire safety, emergency preparedness, resident rights, or falls and accident prevention.

Dec 18, 2024Routine
minor2600.16c

The home failed to report an incident of potential staff to resident verbal abuse to the Department within the required 24-hour timeframe.

minor2600.18

The carbon monoxide detector was located too close to the boiler, and the required influenza awareness poster was not posted in a public area.

minor2600.103c

Food was not properly protected from contamination, specifically an uncovered tub of ice cream and an unsealed box of pasta.

Sep 12, 2024Routine
minor2600.141.b.1

Resident annual medical evaluation did not include special health or dietary needs, or body positioning and movement stimulation if appropriate.

minor2600.227.d

The resident's assessment and support plan did not indicate a need for a wander guard or document how this need would be met.

Dec 19, 2023Routine
CleanReport

No deficiencies found during this inspection.

Jun 24, 2022Routine
minor2600.25b

The resident-home contract for resident #1 was not signed by the resident.

Mar 8, 2022Routine
minor2600.186.c

A medication change for Lantus Insulin was noted in the March 2022 record but was missing the specific day the change occurred.

minor2600.187.a

Medication administration records for Resident 7 failed to indicate the diagnosis, purpose, or frequency for prescribed medications including Keflex, Bactrim DS, and Probiotic.

minor2600.225.c

The resident's assessment was not updated following a significant change in their medical condition.

Aug 26, 2021Routine
minor2600.107.d

The home's written emergency procedures have not been submitted to the local emergency management agency since 10/31/19.

minor2600.183.a

A resident's medication was found in a blister card with a torn foil backing covered by tape.

minor2600.183.e

An opened medication was present in the medication cart without an indicated open date.

Jan 25, 2021Routine
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Friends Boarding Home of Western Quarterly Meeting

Organization Type

nonprofit

Source: State licensing data

Contact

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References & Resources

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