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Nursing HomeMedicaid

Juniper Village at Spicewood Summit

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4401 Spicewood Springs Rd, Mesa Trails · Austin, TX 7875946 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 89 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice if you prioritize social engagement and a vibrant activity calendar for your loved one. However, if your family member has high-acuity needs requiring frequent assistance, you should specifically investigate their current call-light response times and staffing levels during night and weekend shifts.

Google Reviews

Google Reviews

89 reviews on Google
Families can expect a highly engaging community known for exceptional activities and a warm, home-like atmosphere. While the nursing and rehab teams receive significant praise for their compassion, recent reviews highlight critical concerns regarding slow call light response times and inconsistent staffing levels on certain shifts.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean9.0Activities10.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Exceptional activities and social programming
  • Compassionate and dedicated nursing staff
  • Clean and well-maintained facility
  • Strong rehabilitation and therapy services

Concerns

  • Slow call light response times (mentioned by 3 reviewers)
  • Staffing shortages impacting care quality (mentioned by 2 reviewers)
  • Inconsistent caregiver professionalism (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'18(1)'20(3)'22(5)'24(5)'26(6)

Distribution · 90 analyzed

5
78
4
0
3
1
2
4
1
7
25 reviews posted between Nov 24, 2025Nov 29, 2025 · 25 were 5-star

How They Respond to Reviews

97%response rate
Generic

The owner relies heavily on a small set of pre-written templates to respond to 5-star reviews, often using the same mission statement and phrasing regardless of the review content. While they do attempt to address the single negative review by providing context about new management, the overall pattern is highly automated.

Questions for Your Tour

  • 1I've heard wonderful things about your social programming; could you tell me more about the types of activities available for residents to stay engaged?
  • 2Since we want to ensure our loved one is always attended to, what is your process for managing call light responses during busy shifts?
  • 3How do you ensure consistent, high-quality care from your caregivers during periods when the facility might be short-staffed?
  • 4In the event of a medical emergency during the night, what is the protocol for getting immediate physician or nursing assistance?
  • 5We noticed you are very active in responding to community feedback; how does the management team use resident and family input to improve daily operations?
  • 6Could you describe how the rehabilitation and therapy services are integrated into a resident's daily routine?

Personalized based on this facility's data


Key Review Excerpts

Shelly the Activities Director is top notch!!! She puts her heart and soul into keeping this community fun and active mind, body, and soul.

Long-term resident's family · 2025★★★★★

The rehab department also deserves recognition. They work hard to help patients meet their goals, and their positive attitude and professionalism make a re

Rehab patient's family · 2025★★★★★

They have a call button to use if you need help, but the average wait time for a response is over an hour. That may be OK for some routine calls, but not for important situations.

Long-term resident · 2025★★☆☆☆
Source: 89 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.40hrs
OK
Registered nurses for medical care
Total Nursing
5.28hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility28.8%
Worse than Avg
Here
28.8%
US
93.4%
TX
96.9%
Travis
95.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility30.0%
Worse than Avg
Here
30.0%
US
95.5%
TX
98.0%
Travis
95.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility32.5%
Worse than Avg
Here
32.5%
US
14.4%
TX
16.1%
Travis
22.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
TX
9.4%
Travis
12.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility16.0%
Worse than Avg
Here
16.0%
US
12.1%
TX
2.5%
Travis
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility15.4%
Worse than Avg
Here
15.4%
US
3.2%
TX
3.3%
Travis
2.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
79.7%
TX
88.0%
Travis
82.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
81.8%
TX
89.2%
Travis
82.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
TX
1.5%
Travis
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Near state avg (9.1)
4 complaint-triggered
$99,713 in fines

Families have filed complaints that triggered 4 deficiency citations, raising concerns about staff competency, medication errors, accident prevention, and infection control. The facility shows recurring problems with food safety and dietary services, appearing in multiple surveys, along with repeated issues in medication management and resident safety. All deficiencies have been corrected according to state records, but the pattern of complaints and recurring food service violations warrants careful consideration during any visit.

May 7, 2025Routine
5
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

May 7, 2024Complaint
2
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 13, 2024Routine
1
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Oct 4, 2023Complaint
2
0726Immediate jeopardy · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0760Immediate jeopardy · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jan 20, 2023Routine
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Federal Penalties

Fine

Oct 4, 2023

$99,713

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sh Opco Spicewood Springs LLC

Organization Type

for profit

Management Company

JUNIPER MANAGEMENT LLC

Administrator

SCOTTIE CASEY

Ownership & Management

Owners

S-H Forty-Nine Opco Ventures LLC

Owner · Organization

100%

Cp Opco Ventures VI LLC

Owner (parent company) · Organization

Shp Reit I LLC

Owner (parent company) · Organization

Shp Reit I Trs LLC

Owner (parent company) · Organization

Key personnel

Folta-May, RebeccaW-2 Managing EmployeeSpragins, AlanOfficer / DirectorWashburn, AlexanderOfficer / DirectorJuniper Management, LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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