A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 70 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Windsor Nursing and Rehabilitation Center of Duval has a middle-range Medicare overall rating. Strengths include compassionate and dedicated nursing staff. Some reviewers note concerns about allegations of resident neglect and physical mistreatment (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families considering Windsor Nursing and Rehabilitation Center of Duval will find a facility with highly praised nursing and therapy staff, particularly noted for their compassion during end-of-life care and successful rehabilitation. However, there are significant, recurring allegations of neglect, including issues with hygiene, missed medical needs, and poor communication regarding resident status. While some residents enjoy the social activities and 'country store,' others report serious concerns regarding cleanliness and staff professionalism.
Quality Themes
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Concerns
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
The owner provides highly personalized and empathetic responses to positive reviews, often mentioning specific staff members by name. For negative reviews, they use a consistent template to acknowledge the issue and redirect the conversation to a private email address.
Personalized based on this facility's data
Key Review Excerpts
“A nurse named William managed to keep me alive until EMS arrived and took me to the hospital. Without William I wouldn't be alive today.”
“My loved one was treated with such dignity and respect during his final days, and the staff went above and beyond to ensure his comfort.”
“My dad has been there for a while and the mental improvement I've seen from his has been so amazing -- I'd like to especially thank Doris. My family often feels sad being so far away from him, but Doris has engaged with him in such a way where I feel like he's happier.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with families filing 18 complaints triggering federal inspections, revealing recurring issues in abuse prevention, medication management, and food safety. Multiple deficiencies appear across recent surveys, including repeated problems with reporting suspected abuse and neglect, medication error monitoring, and dietary services, suggesting some issues persist despite correction dates.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Sep 9, 2024
$5,736
Fine
Jan 27, 2024
$17,605
Val Verde County Hospital District
for profit
REGENCY IHS OF WINDSOR DUVAL, LLC
TERRELL J HELMCAMP
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 57 of 67
Owners
Val Verde County Hospital District
Owner · Organization
Regency Ihs of Windsor Duval LLC
Owner · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Hg Opco I, LLC
Owner (parent company) · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
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Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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