Joliet Living & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews
Watch Joliet Living & Rehab Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 11.0)
Below average in IL · Below recommended RN staffing · Significantly below average staffing · Low staff turnover (stable workforce) · No penalties on record · Abuse citation
What this means for your family
While the facility offers engaging activities that residents enjoy, the recent surge in reports regarding medication errors and administrative neglect is deeply concerning. We strongly advise families to conduct frequent, unannounced visits and to maintain direct communication with the nursing staff to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
18 reviews on Google“Joliet Living & Rehab Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding administrative responsiveness, staff professionalism, and the quality of meals. While some residents praise the activity programs and staff engagement, others report serious allegations of neglect, poor medication management, and dismissive behavior from nursing personnel.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and creative activity programs
- Staff members who show genuine care for resident morale
- Effective safety protocols during health crises
Concerns
- Unprofessional or dismissive attitude from nursing and administrative staff (mentioned by 5 reviewers)
- Poor quality or insufficient quantity of meals (mentioned by 2 reviewers)
- Lack of administrative follow-through on appointments and requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you tell me more about how you tailor these creative activity programs to keep residents engaged throughout the week?
- 2With 15 recent state violations, what specific steps is the administration currently taking to improve oversight and ensure that requests or appointments are followed through on consistently?
- 3Some families have expressed concerns regarding communication; what is the best way for us to stay in the loop with nursing staff regarding our loved one's daily care and needs?
- 4Given the feedback regarding dining, could you walk us through the meal planning process and how you ensure residents receive both high-quality and sufficient portions?
- 5How does your team coordinate medication management to ensure accuracy, especially given the importance of safety protocols in a facility of this size?
- 6We appreciate the staff's dedication to resident morale; how do you foster that supportive environment while also addressing the professional communication standards we hope to see from the administrative team?
Personalized based on this facility's data
Key Review Excerpts
“I had a nurse named Lynn with curly hair she has slipped a couple of bad pills in my cup and couldn't sleep all night that is messing with somebody's life .”
“Feeding 5 chicken nuggets for a adult dinner supper meal is not a meal unacceptable and similar dinners are served daily”
“I am very pleased and applaud Joliet Terrace because their procedures and guidelines during the Covid shelter in place resulted in all clients being safe and testing negative.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 13 of 36 total deficiencies, with serious concerns about abuse and neglect protection appearing across multiple surveys since 2023. The most recurring issues involve protecting residents from abuse, maintaining safe and clean living conditions, and food safety problems. While the facility reports correcting each violation, the pattern of ongoing complaints about resident protection and repeated deficiencies in the same care areas suggests persistent quality concerns that warrant careful investigation during any visit.
Feb 5, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 18, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 15, 2025Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Apr 25, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Apr 2, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Ownership & Operations
Who Operates This Facility
Joliet Living & Rehab Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit jolietcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Avantara Joliet
< 1 miNursing Home · Joliet, IL
Parc Joliet
< 1 miNursing Home · Joliet, IL
Pearl of Joliet, the
1.2 miNursing Home · Joliet, IL
Sunny Hill Nursing Home of Will County
3.6 miNursing Home · Joliet, IL
Alden Estates of Shorewood
3.9 miNursing Home · Shorewood, IL
Alden Courts of Shorewood
4.0 miNursing Home · Shorewood, IL