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Nursing HomeMedicaid Top Rated

Sunny Hill Nursing Home of Will County

Strong Medicare quality ratings; families often praise dedicated and professional nursing staff. Still worth an in-person visit.

421 Doris Avenue, Joliet, IL 60433157 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 22 Google reviews

5
4
3
2
1
Sunny Hill Nursing Home of Will County Nursing Home in Joliet, IL — Street View
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What this means for your family

Sunny Hill is highly regarded for its dedicated nursing and physical therapy teams, making it a strong candidate for those needing rehabilitation. However, families should inquire about the current status of building maintenance, specifically regarding heating and hot water, as recent residents have noted these as areas for improvement.

Google Reviews

Google Reviews

22 reviews on Google
Sunny Hill Nursing Home is generally regarded as a clean and well-maintained facility with a dedicated nursing and therapy staff. While many families praise the quality of care and the variety of amenities, some recent feedback highlights concerns regarding building infrastructure, such as drafty windows and inconsistent water temperatures during showers.

Quality Themes

Tap a score for details
Food7.0Staff9.0Clean9.0Activities8.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Dedicated and professional nursing staff
  • Effective physical therapy department
  • Clean and well-maintained facility
  • Engaging amenities like the salon and activity programs

Concerns

  • Building maintenance issues (drafty windows, cold water) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'21(1)'23(2)'25(6)'26(1)

Distribution · 25 analyzed

5
19
4
4
3
0
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the facility having a 5-star staffing rating, how do you ensure that staff members are able to provide personalized attention to each of the 157 residents?
  • 2I noticed some mention of older building features; what is your current plan for addressing maintenance concerns like window insulation or water temperature consistency to ensure resident comfort?
  • 3Given the 9 recent state violations, could you walk me through the steps the facility has taken to address those specific areas and improve your compliance moving forward?
  • 4The physical therapy department is highly regarded here; how do you integrate those services into the daily activity schedules for residents who need them?
  • 5What are some of the most popular activities or salon services that residents participate in to stay engaged with their neighbors?
  • 6How does your nursing team coordinate with local medical providers to handle urgent care needs or emergencies that might arise outside of standard business hours?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff, physical therapy dept and social workers were so helpful and kind. The place is kept so clean and they have lots of activities to do.

Long-term resident's family · 2025★★★★★

The nursing staff are amazing and my dads favorite nurses were Kristina from Ireland on days and Marianne from the Philippines on pm's.

Long-term resident's family · 2021★★★★

The place is pretty nice, I was told they are getting new beds and funiture in a few months. I just wish they had warm water when they shower. The windows are drafty and they get cold at night.

Resident · 2025★★★★
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.86hrs
OK
Registered nurses for medical care
Total Nursing
4.71hrs
OK
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
4%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
12.1%
IL
52.5%
Will
65.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
15.4%
IL
21.8%
Will
28.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility33.9%
Worse than Avg
Here
33.9%
US
15.3%
IL
15.9%
Will
13.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.2%
Worse than Avg
Here
31.2%
US
19.4%
IL
21.1%
Will
20.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IL
90.0%
Will
91.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
IL
91.8%
Will
92.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.8%
Better than Avg
Here
84.8%
US
79.7%
IL
63.1%
Will
56.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.4%
Mixed vs Avgs
Here
77.4%
US
81.8%
IL
69.0%
Will
62.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.1%
Worse than Avg
Here
6.1%
US
1.6%
IL
2.4%
Will
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (12.0)
6 complaint-triggered

Families have filed multiple complaints triggering inspections, with recurring issues in infection control, basic care supervision, and nutrition services. Problems with infection prevention programs appear in four separate surveys from 2023-2025, while accident prevention and incontinence care deficiencies have also repeated across multiple years. Though all violations show correction dates, the persistent pattern of similar issues—particularly infection control appearing in both complaint and routine surveys—suggests ongoing challenges with maintaining consistent care standards.

Mar 6, 2026Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 2, 2026Complaint
1
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Aug 23, 2025Complaint
1
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 31, 2025Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 31, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 23, 2024Routine
6
0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sunny Hill Nursing Home of Will County

Organization Type

government

Ownership & Management

Owners

County of Will

Owner · Organization

100%

Key personnel

Felkins, MichelleManagerMcdowell, MargaretManagerCounty of WillAdp of the SnfMcdowell, MargaretAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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