Sunny Hill Nursing Home of Will County
Strong Medicare quality ratings; families often praise dedicated and professional nursing staff. Still worth an in-person visit.
based on 22 Google reviews

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What this means for your family
Sunny Hill is highly regarded for its dedicated nursing and physical therapy teams, making it a strong candidate for those needing rehabilitation. However, families should inquire about the current status of building maintenance, specifically regarding heating and hot water, as recent residents have noted these as areas for improvement.
Google Reviews
Google Reviews
22 reviews on Google“Sunny Hill Nursing Home is generally regarded as a clean and well-maintained facility with a dedicated nursing and therapy staff. While many families praise the quality of care and the variety of amenities, some recent feedback highlights concerns regarding building infrastructure, such as drafty windows and inconsistent water temperatures during showers.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional nursing staff
- Effective physical therapy department
- Clean and well-maintained facility
- Engaging amenities like the salon and activity programs
Concerns
- Building maintenance issues (drafty windows, cold water) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility having a 5-star staffing rating, how do you ensure that staff members are able to provide personalized attention to each of the 157 residents?
- 2I noticed some mention of older building features; what is your current plan for addressing maintenance concerns like window insulation or water temperature consistency to ensure resident comfort?
- 3Given the 9 recent state violations, could you walk me through the steps the facility has taken to address those specific areas and improve your compliance moving forward?
- 4The physical therapy department is highly regarded here; how do you integrate those services into the daily activity schedules for residents who need them?
- 5What are some of the most popular activities or salon services that residents participate in to stay engaged with their neighbors?
- 6How does your nursing team coordinate with local medical providers to handle urgent care needs or emergencies that might arise outside of standard business hours?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff, physical therapy dept and social workers were so helpful and kind. The place is kept so clean and they have lots of activities to do.”
“The nursing staff are amazing and my dads favorite nurses were Kristina from Ireland on days and Marianne from the Philippines on pm's.”
“The place is pretty nice, I was told they are getting new beds and funiture in a few months. I just wish they had warm water when they shower. The windows are drafty and they get cold at night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring issues in infection control, basic care supervision, and nutrition services. Problems with infection prevention programs appear in four separate surveys from 2023-2025, while accident prevention and incontinence care deficiencies have also repeated across multiple years. Though all violations show correction dates, the persistent pattern of similar issues—particularly infection control appearing in both complaint and routine surveys—suggests ongoing challenges with maintaining consistent care standards.
Mar 6, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 2, 2026Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Aug 23, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 31, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 31, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 23, 2024Routine6
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ownership & Operations
Who Operates This Facility
Sunny Hill Nursing Home of Will County
government
Ownership & Management
Owners
County of Will
Owner · Organization
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit sunnyhillnursinghome.com
Medicare data downloads
Original nursing home datasets
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