Civita Care Center at Newington
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 103 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 12)
Bottom 25% in CT · Below recommended RN staffing · Worst in CIVITA CARE CENTERS chain · $92,661 in fines · Abuse citation
What this means for your family
While the facility is physically clean and has a strong rehab team, the recurring reports of understaffing and poor communication are significant red flags. If you choose this facility, ensure you have a clear, consistent point of contact and visit frequently to advocate for your loved one's daily needs.
Google Reviews
Google Reviews
103 reviews on Google“Civita Care Center at Newington receives highly polarized feedback, with recent reviews oscillating between praise for a clean, modern facility and severe allegations of neglect. While many families appreciate the attentive nursing staff and effective rehab therapy, others report critical failures in basic care, including long wait times for call lights, poor communication, and issues with medication management.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective rehab and therapy team
- Friendly and welcoming front desk staff
- Responsive to specific family requests
Concerns
- Chronic understaffing leading to long response times (mentioned by 12 reviewers)
- Poor communication with family members (mentioned by 6 reviewers)
- Poor quality or inadequate food service (mentioned by 5 reviewers)
- Medication management and medical protocol errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you show us the recent updates to the resident rooms?
- 2Since we want to ensure our loved one's needs are met promptly, what is your specific process for ensuring staff can respond quickly to call lights during the night shift?
- 3How does the clinical team manage medication schedules and double-check protocols to ensure everything is administered accurately?
- 4We'd love to hear more about the dining experience, specifically how the menu is planned and how you ensure meal quality remains high for all residents.
- 5What is the communication plan for keeping family members updated on any changes in a resident's health or daily well-being?
- 6Could you tell us about the daily activities and social programs available to help residents stay engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The staff is great from the top down, a guy named Jon was also helpful, really went out of his way for us.”
“My mom has been s patient in the memory care unit and she pretty content for the situation. The staff is helpful but there's not enough for the amount of patients I think.”
“I sat in my dad's room for 6 hours straight not one person came in to check on him he was dehydrated and never was given fresh water this place is a damn joke!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Civita Care Center has concerning patterns with 22 complaint-triggered deficiencies indicating families have filed reports, including a recent serious issue involving protection from abuse. Recurring problems span accident prevention and safety supervision, medication management, care planning, and infection control. While the facility has addressed deficiencies when cited, the ongoing complaints and repeated safety violations suggest persistent operational challenges families should carefully evaluate.
Feb 11, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 18, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 12, 2025Routine30
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nov 12, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 28, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 31, 2024
$60,333
Fine
Dec 12, 2023
$11,928
Ownership & Operations
Who Operates This Facility
Civita Care Center at Newington
for profit
Chain Affiliation
Civita Care Centers
6 facilities nationwide
Chain avg rating: 1.8/5 · Rank 5 of 6 (Worst)
Ownership & Management
Owners
Ct6 Opco Holdco LLC
Owner · Organization
Esnh LLC
Owner (parent company) · Organization
Jpnh LLC
Owner (parent company) · Organization
Pepper, Yehuda
Owner (parent company)
Schwarcz, Elliot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit civitanewington.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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John L. Levitow Health Care Center
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Apple Rehab Rocky Hill
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