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Nursing HomeMedicaid

Grandview Rehabilitation and Healthcare Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

55 Grand Street, New Britain, CT 06052160 bedsLicensed & Active
Google rating
3.6/5

based on 106 Google reviews

5
4
3
2
1
Grandview Rehabilitation and Healthcare Center Nursing Home in New Britain, CT — Street View
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What this means for your family

While Grandview has a capable rehabilitation team that has helped some residents recover, the facility is plagued by serious, recurring reports of neglect, hygiene failures, and administrative disorganization. If you are considering this facility, you must conduct an unannounced visit and specifically observe the cleanliness of the rooms and the responsiveness of staff to call lights before making a decision.

Google Reviews

Google Reviews

106 reviews on Google
Grandview Rehabilitation and Healthcare Center receives highly polarized feedback, with some families praising the therapy team and specific staff members, while others report severe neglect, hygiene issues, and administrative failures. Critical concerns regarding patient cleanliness, missing personal belongings, and poor communication with families are recurring themes in negative reviews. Prospective families should be aware of the significant inconsistency in care quality reported across different stays.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean3.0ActivitiesN/AMeds2.0MemoryN/AComms2.0Value2.0

Strengths

  • Effective physical therapy department
  • Some dedicated and compassionate nursing staff
  • Clean and modern lobby/common areas
  • Responsive admissions process for some families

Concerns

  • Poor hygiene and lack of basic patient care (bathing/toileting) (mentioned by 11 reviewers)
  • Understaffing leading to slow response times (mentioned by 8 reviewers)
  • Missing personal belongings and clothing (mentioned by 5 reviewers)
  • Poor communication and billing/insurance issues (mentioned by 5 reviewers)
  • Pest issues (mice/roaches) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(26)'21(13)'23(8)'25(9)'26(3)

Distribution · 109 analyzed

5
58
4
10
3
7
2
1
1
33

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the high volume of residents, what specific protocols do you have in place to ensure consistent assistance with daily hygiene and toileting needs?
  • 2Can you walk me through the steps you take to track and secure a resident's personal belongings and clothing to prevent them from going missing?
  • 3How do you manage staffing levels during peak hours to ensure that call lights are answered promptly and residents aren't waiting too long for assistance?
  • 4I noticed some concerns regarding pest control in the building; what is your current maintenance schedule and preventative strategy for keeping the facility clean and pest-free?
  • 5How do you ensure clear, proactive communication with families regarding changes in a resident's medication management or insurance billing status?
  • 6Since the physical therapy department is a highlight here, how do you integrate those therapy goals into the resident's daily routine and social activities?

Personalized based on this facility's data


Key Review Excerpts

The therapists were so patient and kind, always encouraging her. All of the staff were very attentive to her needs.

Granddaughter of rehab patient · 2022★★★★★

My mother stayed past her time and her insurance wouldn’t cover the cost, Grandview decided not to tell the family until a month and half later, racking up over 26k in medical bills.

Son of resident · 2022☆☆☆☆

The nurses and women that work with the patients are second to none. They are overworked and have too many patients to watch and care fore.

Family member · 2023★★★☆☆
Source: 106 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
4.40hrs
OK
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
68%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility31.9%
Worse than Avg
Here
31.9%
US
95.5%
CT
93.5%
Capitol
94.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility29.1%
Worse than Avg
Here
29.1%
US
12.1%
CT
19.7%
Capitol
19.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility81.5%
Worse than Avg
Here
81.5%
US
93.4%
CT
88.0%
Capitol
91.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.6%
Better than Avg
Here
16.6%
US
19.4%
CT
24.9%
Capitol
24.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
19.5%
CT
17.4%
Capitol
19.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
15.3%
CT
17.4%
Capitol
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
81.8%
CT
71.0%
Capitol
78.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
79.7%
CT
69.7%
Capitol
72.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.5%
Worse than Avg
Here
3.5%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

34deficiencies
6penalties
44 complaint-triggered
$430,982 in fines

This facility has serious, recurring problems with protecting residents from abuse, neglect, and theft of belongings, with 35 complaint-triggered investigations over 15 surveys. Families have repeatedly filed reports about resident safety, and the same protection violations appear across multiple years from 2023 through 2025, indicating persistent issues with resident safety, care planning, and accident prevention that don't seem to be staying corrected.

Mar 3, 2026Complaint
10
0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 22, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Sep 10, 2025Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 24, 2025Complaint
8
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0603Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jul 24, 2025Routine
15
0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jun 17, 2025Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Federal Penalties

Fine

Jul 24, 2025

$136,100

Fine

Sep 17, 2024

$14,283

Fine

Sep 17, 2024

$131,684

Payment Denial

Sep 17, 2024

30-day denial

Fine

Nov 9, 2023

$148,915

Payment Denial

Nov 9, 2023

31-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Grandview Rehabilitation and Healthcare Center

Organization Type

for profit

Ownership & Management

Owners

Berkowitz, Leah

Owner

100%

Key personnel

Perera, ChannaManagerTownsend, PatrickManagerPerera, ChannaAdp of the SnfTownsend, PatrickAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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