Grandview Rehabilitation and Healthcare Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 106 Google reviews

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What this means for your family
While Grandview has a capable rehabilitation team that has helped some residents recover, the facility is plagued by serious, recurring reports of neglect, hygiene failures, and administrative disorganization. If you are considering this facility, you must conduct an unannounced visit and specifically observe the cleanliness of the rooms and the responsiveness of staff to call lights before making a decision.
Google Reviews
Google Reviews
106 reviews on Google“Grandview Rehabilitation and Healthcare Center receives highly polarized feedback, with some families praising the therapy team and specific staff members, while others report severe neglect, hygiene issues, and administrative failures. Critical concerns regarding patient cleanliness, missing personal belongings, and poor communication with families are recurring themes in negative reviews. Prospective families should be aware of the significant inconsistency in care quality reported across different stays.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Some dedicated and compassionate nursing staff
- Clean and modern lobby/common areas
- Responsive admissions process for some families
Concerns
- Poor hygiene and lack of basic patient care (bathing/toileting) (mentioned by 11 reviewers)
- Understaffing leading to slow response times (mentioned by 8 reviewers)
- Missing personal belongings and clothing (mentioned by 5 reviewers)
- Poor communication and billing/insurance issues (mentioned by 5 reviewers)
- Pest issues (mice/roaches) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 109 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high volume of residents, what specific protocols do you have in place to ensure consistent assistance with daily hygiene and toileting needs?
- 2Can you walk me through the steps you take to track and secure a resident's personal belongings and clothing to prevent them from going missing?
- 3How do you manage staffing levels during peak hours to ensure that call lights are answered promptly and residents aren't waiting too long for assistance?
- 4I noticed some concerns regarding pest control in the building; what is your current maintenance schedule and preventative strategy for keeping the facility clean and pest-free?
- 5How do you ensure clear, proactive communication with families regarding changes in a resident's medication management or insurance billing status?
- 6Since the physical therapy department is a highlight here, how do you integrate those therapy goals into the resident's daily routine and social activities?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were so patient and kind, always encouraging her. All of the staff were very attentive to her needs.”
“My mother stayed past her time and her insurance wouldn’t cover the cost, Grandview decided not to tell the family until a month and half later, racking up over 26k in medical bills.”
“The nurses and women that work with the patients are second to none. They are overworked and have too many patients to watch and care fore.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious, recurring problems with protecting residents from abuse, neglect, and theft of belongings, with 35 complaint-triggered investigations over 15 surveys. Families have repeatedly filed reports about resident safety, and the same protection violations appear across multiple years from 2023 through 2025, indicating persistent issues with resident safety, care planning, and accident prevention that don't seem to be staying corrected.
Mar 3, 2026Complaint10
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 22, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 24, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 24, 2025Routine15
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Jul 24, 2025
$136,100
Fine
Sep 17, 2024
$14,283
Fine
Sep 17, 2024
$131,684
Payment Denial
Sep 17, 2024
30-day denial
Fine
Nov 9, 2023
$148,915
Payment Denial
Nov 9, 2023
31-day denial
Ownership & Operations
Who Operates This Facility
Grandview Rehabilitation and Healthcare Center
for profit
Ownership & Management
Owners
Berkowitz, Leah
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit grandviewrehab.com
Medicare data downloads
Original nursing home datasets
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