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Nursing HomeMedicaid Top Rated

Jefferson House

Strong Medicare quality ratings; families often praise clean, well-maintained environment. Still worth an in-person visit.

1 John H Stewart Dr, Newington, CT 06111104 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 15 Google reviews

5
4
3
2
1
Jefferson House Nursing Home in Newington, CT — Street View
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What this means for your family

While some families report excellent care and a clean environment, the recent increase in negative reviews regarding staff responsiveness and safety is concerning. When touring, we strongly recommend asking for a meeting with the administrator to gauge their communication style and observing the floor during off-peak hours to verify staffing levels.

Google Reviews

Google Reviews

15 reviews on Google
Jefferson House receives highly polarized feedback, with some families praising the cleanliness and kind nursing staff, while others report significant concerns regarding administrative responsiveness and the quality of rehabilitation services. Recent reviews highlight a stark divide between those who feel the care is top-notch and those who describe the facility as dangerous or neglectful.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Clean, well-maintained environment
  • Kind and attentive nursing and CNA staff
  • Effective COVID-19 management
  • Supportive care during end-of-life transitions

Concerns

  • Understaffing leading to slow response times (mentioned by 2 reviewers)
  • Poor administrative communication and lack of leadership availability (mentioned by 2 reviewers)
  • Inconsistent or poor quality of rehabilitation therapy (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'21(1)'23(2)'25(3)

Distribution · 19 analyzed

5
10
4
0
3
2
2
2
1
5

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that Jefferson House has a 5-star staffing rating, how do you ensure that staff are consistently available to respond to call lights in a timely manner?
  • 2I noticed the facility has had some recent state violations; could you walk me through the process of how leadership identifies and corrects these types of operational issues?
  • 3Since communication is a top priority for our family, what is the best way for us to stay in regular contact with the administrative team regarding our loved one’s care?
  • 4We read that you have a strong reputation for end-of-life support; how do you balance that specialized care with the daily rehabilitation needs of residents who are looking to improve their mobility?
  • 5I see that you actively engage with feedback online; how does that resident and family input directly influence the changes you make to daily life and activities here?
  • 6What protocols are in place to ensure that medical care remains consistent and responsive, especially during shifts where the administrative leadership team might not be on-site?

Personalized based on this facility's data


Key Review Excerpts

Jefferson House is clean. The nurses and CNA's are wonderful. The Physical Therapist are great.

Rehab patient · 2024★★★★★

The caregivers at Jefferson House were amazing. Over the years, my dad visited your facility many times. His last visit was tough on all of us and the amazing staff was not only kind to him but went out of the way to be sure Mom, my brother and I were ok!

Long-term resident's family · 2022★★★★★

Could not even get DON ogle administrator to meet with us and discuss our concerns despite repeated request we were always given the supervisors. Care was subpar at best.

Long-term resident's family · 2018☆☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.84hrs
OK
Registered nurses for medical care
Total Nursing
5.03hrs
OK
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
CT
19.7%
Capitol
19.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CT
88.0%
Capitol
91.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility84.4%
Worse than Avg
Here
84.4%
US
95.5%
CT
93.5%
Capitol
93.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
19.4%
CT
24.9%
Capitol
24.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
15.4%
CT
17.8%
Capitol
17.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.3%
Worse than Avg
Here
18.3%
US
14.4%
CT
18.2%
Capitol
17.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
81.8%
CT
71.0%
Capitol
77.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.6%
Better than Avg
Here
89.6%
US
79.7%
CT
69.7%
Capitol
71.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CT
1.5%
Capitol
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Near state avg (12.8)
3 complaint-triggered

Jefferson House has recurring issues across multiple surveys, particularly with food safety and dietary services, care planning, and safety protocols. The facility has faced 37 deficiencies over 5 surveys, with families filing complaints that triggered investigations into medication errors, abuse reporting, and financial protection concerns. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that warrant careful consideration during your visit.

Jan 28, 2025Routine
15
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0638Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0921Minimal · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Dec 4, 2024Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Sep 29, 2023Routine
10
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 24, 2023Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jul 6, 2021Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Minimal · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Jefferson House

Organization Type

nonprofit

Ownership & Management

Key personnel

Robbins, JeffreyManaging Control - Governing BodyAgba, ChibuezeOfficer / DirectorKosturko, MaryellenOfficer / DirectorPatel, BimalOfficer / DirectorSmullen, EricOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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