Jefferson House
Strong Medicare quality ratings; families often praise clean, well-maintained environment. Still worth an in-person visit.
based on 15 Google reviews

Watch Jefferson House
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report excellent care and a clean environment, the recent increase in negative reviews regarding staff responsiveness and safety is concerning. When touring, we strongly recommend asking for a meeting with the administrator to gauge their communication style and observing the floor during off-peak hours to verify staffing levels.
Google Reviews
Google Reviews
15 reviews on Google“Jefferson House receives highly polarized feedback, with some families praising the cleanliness and kind nursing staff, while others report significant concerns regarding administrative responsiveness and the quality of rehabilitation services. Recent reviews highlight a stark divide between those who feel the care is top-notch and those who describe the facility as dangerous or neglectful.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained environment
- Kind and attentive nursing and CNA staff
- Effective COVID-19 management
- Supportive care during end-of-life transitions
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Poor administrative communication and lack of leadership availability (mentioned by 2 reviewers)
- Inconsistent or poor quality of rehabilitation therapy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that Jefferson House has a 5-star staffing rating, how do you ensure that staff are consistently available to respond to call lights in a timely manner?
- 2I noticed the facility has had some recent state violations; could you walk me through the process of how leadership identifies and corrects these types of operational issues?
- 3Since communication is a top priority for our family, what is the best way for us to stay in regular contact with the administrative team regarding our loved one’s care?
- 4We read that you have a strong reputation for end-of-life support; how do you balance that specialized care with the daily rehabilitation needs of residents who are looking to improve their mobility?
- 5I see that you actively engage with feedback online; how does that resident and family input directly influence the changes you make to daily life and activities here?
- 6What protocols are in place to ensure that medical care remains consistent and responsive, especially during shifts where the administrative leadership team might not be on-site?
Personalized based on this facility's data
Key Review Excerpts
“Jefferson House is clean. The nurses and CNA's are wonderful. The Physical Therapist are great.”
“The caregivers at Jefferson House were amazing. Over the years, my dad visited your facility many times. His last visit was tough on all of us and the amazing staff was not only kind to him but went out of the way to be sure Mom, my brother and I were ok!”
“Could not even get DON ogle administrator to meet with us and discuss our concerns despite repeated request we were always given the supervisors. Care was subpar at best.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jefferson House has recurring issues across multiple surveys, particularly with food safety and dietary services, care planning, and safety protocols. The facility has faced 37 deficiencies over 5 surveys, with families filing complaints that triggered investigations into medication errors, abuse reporting, and financial protection concerns. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that warrant careful consideration during your visit.
Jan 28, 2025Routine15
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Sep 29, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 24, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 6, 2021Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Jefferson House
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Trinity Hill Care Center
3.8 miNursing Home · Hartford, CT
Parkville Care Center
4.1 miNursing Home · Hartford, CT
Apple Rehab Rocky Hill
4.3 miNursing Home · Rocky Hill, CT
John L. Levitow Health Care Center
4.4 miNursing Home · Rocky Hill, CT
Monsignor Bojnowski Manor
4.6 miNursing Home · New Britain, CT
60 West
4.8 miNursing Home · Rocky Hill, CT