Bel-Air Manor Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 207 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 12)
Below average in CT · Meets national RN staffing standard · Best in RYDERS HEALTH MANAGEMENT chain · $13,627 in fines
What this means for your family
This facility is highly regarded for its cleanliness and professional rehabilitation therapy, making it a strong candidate for short-term recovery. However, families should be aware of recurring reports regarding slow response times for basic assistance and inconsistent communication. We recommend asking specifically about their current staffing ratios for the floor your loved one will be on and establishing a clear point of contact for medical updates.
Google Reviews
Google Reviews
207 reviews on Google“Bel-Air Manor receives a high volume of positive feedback praising its cleanliness, friendly front-desk staff, and effective rehabilitation therapy programs. However, there is a recurring pattern of critical concerns regarding inconsistent nursing care, slow response times for call bells, and poor communication with families during medical changes. Families should weigh the facility's strong physical environment and therapy services against these reported lapses in bedside attention.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and effective rehabilitation therapy
- Welcoming and helpful front-desk staff
- Attentive and compassionate nursing aides
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 4 reviewers)
- Inconsistent medication management and communication (mentioned by 5 reviewers)
- Understaffing leading to neglect of basic hygiene needs (mentioned by 6 reviewers)
- Poor communication with families regarding health status or incidents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that medication management is a top priority for our family, could you walk us through your specific process for ensuring accuracy and timely administration for residents?
- 2I noticed that communication is a key focus area for your team; what is your standard protocol for updating families on health status changes or incidents, and how do you ensure those updates are consistent?
- 3With the current staffing levels, what systems do you have in place to ensure that residents receive prompt assistance when they use their call bells?
- 4We understand that maintaining personal hygiene is vital for dignity; how do you monitor and ensure that daily care needs are consistently met for every resident?
- 5I see that your front-desk team is highly regarded for being welcoming; how does that same level of attentiveness carry over into the daily social and activity programs for residents?
- 6Since your facility has a 4-star staffing rating, how do you deploy your nursing aides to ensure that residents receive compassionate care throughout all shifts, including weekends?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been here for months and even with her not wanting to be there at all, they made her feel at home and really focused on easing her anxiety. The staff is amazing, friendly, and there are plenty of them.”
“If your family member can use the call bell and ask to be changed or use the bathroom they should be okay but will have to wait probably a half hour for assistance. If they cannot advocate for themselves then they will sit in their bed wet for hours until a CNA decides to come assist them.”
“My Mother was there for rehab. I am a retired RN & this facility was horrible! On admission I signed paperwork that said I would be involved in my Mother’s care plan - never happened.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 11 complaints against this facility, triggering federal investigations that found serious issues with care planning, nursing staff oversight, and food safety. The facility shows recurring problems across multiple surveys with care planning, treatment delivery, and nursing supervision, with the same deficiencies appearing repeatedly in 2021, 2023, and 2025. While all violations show correction dates, the pattern of repeated issues in core care areas suggests ongoing systemic problems that families should carefully evaluate.
Jun 2, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 13, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Mar 26, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 23, 2024Complaint5
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Sep 13, 2023Routine17
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Feb 23, 2024
$13,627
Ownership & Operations
Who Operates This Facility
Bel-Air Manor Nursing & Rehabilitation Center
for profit
Chain Affiliation
Ryders Health Management
8 facilities nationwide
Chain avg rating: 1.6/5 · Rank 4 of 8 (Best)
Ownership & Management
Owners
Dr. Robert Sbriglio 2009 Trust
Owner · Organization
Martin Sbriglio 2009 Trust
Owner · Organization
Sbriglio, Martin
Owner
Sbriglio, Martin
Owner (parent company)
Sbriglio, Robert
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
207 reviews from families & visitors
Official Website
Visit belair-manor.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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